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April 2024 by Robert L
Absolutely perfect experience . . . Wonderful employee.
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January 2024 by Milad K
Have been a customer of this pharmacy for 12+ years. Not that they were ever friendly but the fact that they were open 24x7 was very convenient, especially having small children. This place has been going downhill consistently. They process prescriptions late and sometimes close their pharmacy at will. Today was when I decided to leave and find another pharmacy- at 6pm I drove by the drive thru window only to be told to come back later to pick up an eye drop for pink eyes. An hour later, after I was back, there was a note saying that due to staff shortage, drive thru was closed so I went inside and saw one pharmacist and 4 technicians in the pharmacy and was immediately told that they were closed. I told them that I was asked to return later and that this medication was for someone really suffering and that the pharmacy was 24x7. The pharmacist was very rude and said they closed at 7 and asked me to return in the morning. The 5 of them looked like bouncers trying to kick people out...BYE CVS.
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December 2023 by Deirdre Bergeron
All of the visits I’ve had within the last few months to CVS have been absolutely horrible. The store itself is great although frequently understaffed. The pharmacy is awful. Frequently, there are handwritten signs up when you get there saying sorry closed with no other information. On other occasions, the pharmacy is open but the drive-through is closed and the line in the store is 12 to 15 people long.Tonight I just got out of the hospital and was waiting for my prescriptions which had been sent there, and kept getting the in process message, so I finally called over only to hear that the pharmacy closed and that if I wanted my prescriptions tonight I would need to have them transfer to the Marlborough store. I live in Natick so this is not great especially having just gotten out of the hospital- literally my appendix ruptured Sunday and I’ve been in the hospital ever since! So I called Marlborough and they said oh no they’re on the last step of the process in Natick so it’s too late to transfer them so I have to wait till tomorrow morning. That means I’ll have missed three doses of my pain medication and one dose of my antibiotic. I cannot believe this is what a major company considers appropriate. This pharmacy used to be fully staffed and open 24 hours. There are plenty of pharmacists. The pharmacist want more hours. It is not the pharmacist who are the problem it is the self centered greed of the company CVS trying to ruin their own in- store pharmacies and force people into their new (apparently horrible) mail order business called “Caremark”. CVS is absolutely horrific. They have no concern at all for their customers. I am actually Deleting the app and changing my pharmacy to Walgreens, which is right across the street and every experience I’ve had there when CVS has failed me has been appropriate and reasonable.
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October 2023 by medhat elyas
Every thing was good and satisfactory
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September 2023 by Donna Santos
Corporate CVS needs to hire back help so the pharmacists aren't always backed up and left with no help . Hopefully this makes it to Corporate CVS and they realize people will transfer their prescriptions to Walgreens or some other pharmacy if they don't rectify the situation with no help.
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September 2023 by Taylor F.
This location is getting swamped with prescriptions and they are rising to the occasion! Cassie was super helpful and empathetic! I've been going to this location for a long time and people like Cassie are why I keep coming!
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September 2023 by Jackie L.
They never answer the phone it's awful. They don't tell you when they are out of stock either. Very unpleasant
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September 2023 by Melissa C.
I used to think this cvs was great but lately the service is terrible. Always lines especially in the pharmacy. Last straw today being told a script would be ready in another 25 minutes only to return over two hours later and it's another "five" minutes. Guess I'm waiting at the store or they ignore your script.
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August 2023 by Christine Chartoff
Love this CVS location! The store is always clean & stocked with the items I’m generally shopping for. The Pharmacy drive through is very convenient, and the customer service is wonderful.It’s truly a great neighborhood store location.
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July 2023 by Shiri B.
My son has strep throat, antibiotics were called into CVS around 12:00 pm and the prescription still isn't filled at 6:00 pm! Unacceptable! I've been sitting on the phone waiting to talk to someone at the pharmacy forever! Unacceptable!
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June 2023 by Matthew S.
If you care about (a) having your prescriptions filled in a timely manner and (b) not being on the receiving end of a barrage of impudence and facile excuse-making, then do yourself a favor and avoid this place.
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June 2023 by Mircea “Marc” Bolohan
It's 24hr whatever when everyone in a 10 mile radius can't compare ‼️if ??⛔????♀️?♂️???
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June 2023 by Susan M.
- maria,in pharmacy #10 very helpful,kind+ always ready to help w a problem! i was instructed by computer to arrive 2:57 p.m. or after,to pickup 2 prescriptions- they were promised, by computer!( no prescriptions existed or rf) when i got there! instead of" blowing me off"- maria took the time to help w my problem! the cvs computer needs to" go away"! i am happy w maria- ( nema+ nicole)- on nights- yet i am ready to switch pharmacies- due to computer!i was texted to pickup a b.p. med for my dying cat!-i was out of med,but confused that cvs texted me! i switched to wallmart after this incident- w my cat!! cvs texted me that my cat's blood pressure med was ready- yet,when i got there- the tech had " no idea" what i was talking about! cvs needs to change it's computer system- it has integrated my deceased mom's info w mine, + my 24 y.o.son's covid vaccine status- w mine- so,at 60 y.o., i can no longer control my own med regime- my son's phone#+ name, now control my acct!- " why"? noone will help fix my problem- idk what to do,but to start over- elsewhere!
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April 2023 by james hunter
I had a great experience at the Natick store compared to the Wellesley store. I will never go back to the Wellesley store and I am satisfied at Natick
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April 2023 by Miss C
They don’t answer their phone!!