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November 2023 by Michael Bonet
I was greeted, asked if I needed help, left me alone to circle the whole store, which is what I love.Always close for me to ask questions if needed.Keep up the great work!
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October 2023 by Austin Fleming
As usual, an excellent experience. A relatively new salesman helped me - unfortunately, I can't remember his name - but he was helpful, friendly and efficient!
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October 2023 by Keith Nicholas
Fantastic service, great choices and reasonable prices compared to other brick & mortar stores these days. Great sales/deals too.
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May 2023 by David McKenzie
I've been a customer of this location for roughly 40 years.Ricky the manager is a perfect example why I gave the 5 star rating. His knowledge of the store & personality is outstanding.DXL is lucky to have him!
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April 2023 by HEATHER DESILETS
My 15 year old was thrilled to finally go to a store where the clothes were made for people just like him. He is 6’3 265.
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February 2023 by John Gately
Great staff, very knowledgeable and can offer great suggestions for clothing to satisfy your wardrobe needs.
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January 2023 by Kyle G.
If there's one part of my body that is absolutely enormous, it is my feet. My tootsies. Let me tell you, I got some absolute units at the end of my legs. Each one of my feet actually has their own ZIP Code, so I have to pay taxes on them, unfortunately. And if you think my feet are massive, you should see the size of my socks.Luckily, DXL has always been there to supply me with some clown shoes that are not only comfortable, but they look good and don't break my bank account. So I tend to have a positive opinion of them. Until my last shopping experience.I had gotten a coupon in the mail for what seemed like a very generous offer. I don't remember what it is, but it was very good. Enough to get me into the store, which was their goal. The discount was for something like a flat amount off the total purchase, or maybe a percentage discount. Don't really remember but you get my drift I hope.After trying on a handful of shoes, I found three or four pairs that I was happy with and wanted to buy. I brought them to the front of the store, which was being staffed by a guy i had been chatting with my whole time there. He was very personable and friendly. Good guy. He rang up my order and went to use my coupon. Ladies and gentlemen, this is when the malarkey started to happen.I had naïvely assumed I would just be able to use the coupon on any shoes in the store. How stupid of me! DXL is a corporation, of course they'll be operating with predatory practices. There was more fine print on that stupid coupon than a contract with the devil. Not ONE of the shoes that I wanted to buy were eligible to be used under that coupon. After reading it, I realized that I had got sent a coupon for a discount for shoes in which probably half the stores inventory did not qualify for. Probably will not be returning to the store with business practices like that.
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January 2023 by Harry Abrahams
The clothes are always fantastic but the service is even better
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December 2022 by Annymous Person
These people at this location specifically have no idea what customer service is. After having bought a suit and numerous items I had a 70 belt fall apart. The “manager” says he can’t find a transaction. I try to explain that the manager and then he accuses of me yelling which I didn’t. I call the Dedham store from the parking they tell me to go down there and the switched out for a better belt to my surprise at no charge I buy a pair of jeans and Dxl which says hassle free turns has a employee trying over a 2 month old broken belt. Save yourself a hassle and go the Dedham or Auburn store.
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December 2022 by Karen Moretti
Had to return 1 pair of pant. Best customer service at Natick Store
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September 2022 by Scott Richards
Lot's of selections for big & tall men and a very helpful staff. With a sale, prices are competitive but every day prices are a bit high. That's pretty normal for a specialty store. Ship to store via the online website is great as well.
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August 2022 by quinn Franklin
Excellent shopping experience. Staff very helpful
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May 2022 by Dan
I've been shopping here for a number of years and finally got a defective product. A belt I bought broke within 2-3 months of buying it. Raymond was super helpful and let me exchange it outside of the period. Definitely appreciated the leniency there.
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May 2022 by steven apanian
John the store manager helped me get ready for my wedding day, I will be back to this location because of him!
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November 2021 by Bill Nobile
Great staff. The store manager was phenomenal with his customer service. However the selection is extremely limited and the prices are very very high. Their dress shirt sizing is also odd varying from industry standard.
