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August 2023 by Rachel Hammerle
If your fitting rooms are closed you should change your return policy for things on sale. It was my first time shopping in there and all pants fit differently. What a waste of time shopping all the way to the back to find out the fitting rooms are closed. I put everything down and left.
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July 2023 by Madison Bennett
Will not ever come shopping here again. No associates, no help, store is a complete mess, fitting rooms shut down. I was waiting in line at the register and there was a return issue. The store manager got involved and was extremely rude to customer in front of me. It made very very uncomfortable and upset especially when she started laughing and mocking the customer when she walked away. Is this how you treat your customers? I will not be shopping at Forever 21 anymore or my kids. Very unprofessional place.
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June 2023 by Carola Roman
Not only is this store messy and no associates on the floor, but most importantly, NO FITTING ROOMS!!! If you are a fan of buying clothes blindly and going through the hassle of returning items, then by all means, come to this store. Don't they realize that if you try on clothes they can sell more???* RIDICULOUS MARKETING STRATEGY *
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May 2023 by NICOLE Strydom
I really felt uncomfortable there today . I found boots that was on sale also double checked online that it was . The cashier saw the price and said as if! Like I put he sticker on or something . I almost wanted to walk out that store! It’s really bad customer service I even asked about it ! She rang it twice to make sure as well ! I don’t think I’ll go back to this store ever again
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March 2023 by Chelsea Levy
Every thing was fine but some clothes were put in the wrong spot and the dressing room has no bench and the nobs that you put the hanger on is so high up I couldn’t reach
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January 2023 by Maricel Fong
Worst ever. Can't even do returns! So very inconvenient and frustrating. Will not shop there again. Would recommend to others as well.
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December 2022 by Lyn Abbie
The man there wouldn't let me purchase off the mannequins even though they are for sale
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December 2022 by Alexandra Valdez
Plus size section is very small only about 3-5 racks.
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October 2022 by Alfred Birali
5:19 PM on Saturday 0ct 22, 2022 The staff on the desk is so rude. Fading face and not answering any question. This lady is soooo rude?????
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September 2022 by Craig Winkler
The whopping 10x10 section they give to mens clothes was ridiculous and the entire area was trashed. Clearly not a priority nor was giving them my money.
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July 2022 by Karla Marquinez
Worst forever 21 you can ever go to! Clothes are dragged all over the dirty floor that they never clean. Stock boy in the back pees in water bottles and touches the clothes right after. (The manager, Masha, knows this and does nothing). Store is run by a whole bunch of little kids that don’t know how to make logical, executive decisions and then wonder why they’re not making any money. Most unsanitary clothing store in the nation. If you don’t want to catch some disease, go elsewhere. If you even try to complain, the store manager, masha, will literally laugh in your face and turn away (talk about entitled and rude)
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June 2022 by Jiji Met
The store sold me an DEFECTIVE ITEM where the zipper or the dress opens up when I wore the dress and I was left with my underwear showing in a restaurant. Apparently this situation amused the store manager who was unbelievably mean and un unempathetic. I was never treated this way my entire life. You do not sell your customers defective items at a high price point and then refuse to refund because they wore it. Im not staying quiet about this Because it s not only the worst customer series but also you have no right into selling defective clothing items to customers.
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April 2022 by Sincere Yemaya
It was clean they had a lot of retro 80s 90s gear
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October 2021 by Maria S.
Just loved the outfits and designs that they have. Also location was great. And friendly staff
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September 2021 by Yeet Y.
I don't go here a lot but every time I do it is always so clean and not like the stereotypical image of a forever 21. Each time I've gone I was kindly greeted and had any questions answered. They also have a great sale section!
