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July 2023 by Kim M.
AWFUL!!!! The worst customer service I have ever experienced and I'm 53! My husband bought me a $500 gift card and $150 sweater. The sweater didn't fit me - I went to return or exchange it and they offered me 10 cents for it. The manager wasn't there and the rude staff told me I could come back after 4:30 to speak to a manager - I was there at noon!!!! i love free people but will not step foot in this store again. honestly it's not that great. legacey place and chestnut hill have way better selection. I will never step foot in the free people in natick again. I had $650 to spend and walked out with nothing but frustration at the incompetent staff there. just horrific.
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June 2023 by Maryann DeLoria
My favorite store!!!
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April 2023 by Dawn Geoffroy
Free people is one of my favorite stores! I always stop by to speak with the super nice staff and see what’s new. Thank you for a great service and beautiful outfit ideas!
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March 2023 by Marlana Stone
Obsessed with Free People!!!!
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November 2022 by Ειρηνη Πυθαμιτση
Great selection ,good quality and good service.
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April 2022 by Desiree Rogers
I am so impressed by this location! I travel a lot for work. Out of all the Free People stores and locations that I get to visit, Natick hands down is the BEST. Today I was so pleased with my experience I had to share! Sydney and Valentina were so helpful! Sydney showed me some pieces that I might like, so I tried them on. Let me just say that I love the jewelry and accessories, clothes is usually a hit or miss for me here. If it weren’t for Sydney picking out what she did and having me try them on, I would of never looked twice at them!
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December 2021 by Mary L.
Their clothes rip within weeks of buying and the company could care less. The Natick mall in Massachusetts especially the manager could care less that all of a sudden I was in a store looking in a mirror and noticed that the entire butt crack split open on the pants that were so loose on me. She said oh well nothing we can do.
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April 2021 by Dan
This store had amazing outfits (I unfortunately am pretty big and what I wanted they didn't have) that being said I highly recommend everyone check this store out. I mean who doesn't like being free.
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November 2020 by Julia S.
The attendant kept following me around and kept eyeing me suspiciously. Made and my friend me feel very uncomfortable. Just trying to shop okay? Usually buy a lot here but made me want to leave early.
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November 2020 by Lux Llama Productions
Wonderful clothing
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December 2019 by Dexter Wang
If you are a girl between 12 and 30, you will love this place. Coolest clothing!
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November 2018 by Jamie Peterson
Love the store! Great selection and sales team was very friendly and helpful. Kasey Austin was fabulous and Complements the brand.
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November 2018 by khuong nguyen
Love the new fashion!
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January 2018 by Anna Coa
I was ordering a dress in the store with a gift card that had $100 on it. I told them my address (which she repeated back to me) and yet still managed to put in a completely different address. The dress then only costed $48 so I was expecting to receive my gift card back with the remaining $52 and never received it. The following day when I realized I didn't have my gift card I called to see if they could give it to me but the manager said that I must've misplaced it and there's nothing she can do. Although she did try to help I could tell she was irritated by me but it's very frustrating to not receive money that was obviously misplaced by them.
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August 2017 by Alison Kan
Beautiful bohemian clothing, but some of the prices are almost outrageous.
