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10AM - 6PM
321 Speen St, Natick
Home Decor
“We had a five-star experience shopping for a sofa at Ethan Allen. Mila, our salesperson, came to the house to help assess the best placement for the new piece. She was patient, resourceful, and made several helpful suggestions. We took delivery ahead of schedule (not a first for us when shopping at EA), and we love our new sofa. Highly recommended!”
“I recently had two of my rugs cleaned. I purchased these rugs from Dover Rug. However, I did not have to have them cleaned at Dover Rug. I chose to do so as I had a positive experience in 2020 when I purchased the rugs. I called the Natick store in the morning, spoke to Sachin and a pick-up was scheduled for that same afternoon. I did receive a cost estimate at this time. When it was time for the pick-up, I received a text and phone call with notification that the guys were on their way and would arrive soon. After a week, the same process took place when the clean rugs were delivered back to my home.
When it was time to place the rugs down on the floor, the guys took their time making sure that they had reversed the direction of the rugs, and the rugs were placed exactly where I wanted them to be with my furniture moved back in place. I received the exact pricing at time of pick-up. The cost was reasonable and terrific value for the service I received. Service that included a prompt pick-up, cleaning, delivery, and proper placement. I asked if they could re-connect the pieces of my sectional couch which was completed in moments.
During both visits, the Dover Rug team were professional, efficient, punctual, and the price was more than fair and terrific value for what was done. Without my asking, the guys took their shoes off at my front door. What more could I ask for?
Fern K.”
“Jim was great!I called to get dimensions for drawers for the Millstone Island.(The drawer dimensions are not listed on the website. Overall dimensions are listed, but not individual drawer dimensions.)I tried the Live Chat, which did not have the info and they directed me to try the customer service email and the customer service 1-800 number. The 1-800 number did not have the info, but they checked inventory to see which store had the item in stock so I could call and ask a salesperson to measure. Then the 1-800 rep transferred me to the Natick Store.Jim answered the phone and took the time to measure the three types of drawers on the item and also how far the drawers pulled out. This information is incredibly crucial to me since I do not have a lot of space in the intended room and i'm trying to maximize every inch.Jim sounded like he was having a super busy morning, but he was polite and speedy and I very much appreciate his attention!”
“This is definitely my new Self Care Fun place to go to. There is everything there, all kinds of gifts, knick knacks, clothes...EVERYTHING. And the lady that helped me was so friendly. I was so blown away, I didn't get her name but her associate number is 015259. I will definitely be coming back and highly recommend The Paper Store for any kind of purchase.”
“The people at A.D. Cola are amazing at what they do. Expert level knowledge, friendly and welcoming, accommodating. They have a fantastic array of lighting, and are able to present a range of ideas and options. Super high level store!”
“Sales staff were very helpful and process for delivery was perfect. I love my new couch! Next time I need anything the Furniture Consignment Gallery will be my first stop.”
“Wow what an amazing experience with Adam. Helped me design several rooms. So talented, patient and understanding of what you what with your home. He always has great pieces to show. If your looking for luxury customer service look no further. Adam is the best in the area”
10AM - 6PM
1450 Worcester St, Natick
Home Decor
“Highly recommend Bobs our salesman Andy was great no pressure sales easy to work with and explained everything you needed to know to my family. Great experience.”
“This store was very well organized and Rosa the sales lady was incredibly helpful when helping us find a gift for my mother in law. She gave us several nice ideas and also gave us a tip to go a chocolate shop down the mall and we found a perfect gift. Management should know how nice she was”
“Awesome and outstanding staff. I just hardly made it 3 min before closing time and let me in!!! Thank you 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
10AM - 6PM
323 Speen St, Natick
Home Decor
“Samaa is a highly skilled design consultant. Her strength lies in her comprehensive approach; she dedicates time to thoroughly understand a client's individual needs, style preferences, the specific space, and budgetary constraints.
Five years ago, I often felt lost and struggled with indecision. Since meeting Samaa, my decision-making process has become much smoother. Her ability to genuinely understand my needs and her exceptional listening skills have been invaluable.
Her recommendations are spot on, and I can't thank Samaa enough for making my home both beautiful and functional!”
“Been coming to this urban for quite a while now and I gotta say the workers I see everyday there for the past few months have been working extremely hard and you can see it. Me and my mom see the same 3 faces like everyday a young lady with glasses always finds everything I need when I ask, and I always see this kind guy with braids who I've seen just about everywhere in the store running to help a customer! It's nice seeing such amazing workers work through times that are really busy!”
“We walked into Pottery Barn hoping to scope out some strollers and we were lucky enough to be helped by Loi. When I say that he is an encyclopedia of knowledge for strollers and car seats that is not an exaggeration. He diligently and effortlessly demoed how all of the different strollers and car seats worked. Loi was able to provide important facts such as carry weight and weight limits for each item/model right off the top of his head and he answered all of our questions without skipping a beat. He patiently stood by as we tested out all of the different strollers and car seats, giving helpful advice when needed. He gave personal insight on what to look for and his opinions on what were the best options, even for items that weren't on the shelves there. If you're in the market for a stroller or car seat, Loi is the sales associate you need to talk to. Thanks Loi!”
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“This was the most pleasant experience for purchasing dining chairs. Staff directed us to the right area and Jill patiently took the time to help with upholstery selections and design.”