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December 2024 by Lucimar Campos
My granddaughter closet is 90% from Janie and jack. Today I went to the Natick mall Janie and jack one of the attendants treated me very badly.
I’m very disappointed!
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November 2024 by Hoeun Nuon
I don’t typically like to write a bad review because I’ve been in retail most of my life and I understand it’s a little crazy during the holidays but the tension, almost disgust attitude, and the feeling that we were inconveniencing the person working behind the counter was a little too much. This was the first time shopping at this Natick location and probably my last. When we first walked in, we noticed one person working. There were two customers in the store so it wasn’t that busy. She did managed to asked if we needed help and everything seemed fine. It wasn't until afterward that I felt something was off. We had our two year old that was trying on clothes and he did run behind the counter because he was excited about his new clothes. It’s definitely not ok for him to run behind the counter and we made sure he knew that. He’s a kid and I hope they understand. We spent almost $400 for seven items and once we asked for boxes, it was as if we’re asking too much of her. Once we were walking out the door I can clearly see her talking about us as her coworker stood there staring at us. I’m the person who believe in paying more to get the best experience. It sad to say this was not worth my time or money. It’s been bothering me since I left the store and I will be returning the items back.
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August 2024 by Sally Ghobrial
Shannon the store manager is wonderful! She was able to help me and go above and beyond. I will be back for sure!
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October 2023 by Santhosh Sathiyaraj
The lady at the Natick store is very rude, she didn’t even bother giving a fake smile. When I asked for a sizing question she responded with a rude face and tone. Her look was like go find it to yourself. I could definitely feel her racist attitude. I have been to this store and few other Janie and Jack stores before, one reason I come back is their good customer service.Normally when I ask for gift boxing the staffs always pack it in the gift box but this lady just threw a box in the bag and literally threw the clothes in the bag as well. Very very rude and racist behavior.Please don’t go to this store!!!!!!!!! Go to any of the other Janie and Jack stores.To Janie and Jack management, I and my wife always buy cloths for our friends kids from here. Your staffs are generally very friendly and helpful. People like this one in Natick store need be educated well on customer service and some basic decency to interact with human beings.
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June 2023 by Jennifer M.
Do not go to this location! I’ve been here multiple times and the woman who’s there full time—Tara—is so rude!! She makes you wait to ring out while she scrolls on her phone, and everything she says has an annoyed and abrupt tone. Shop online or at a different location!
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February 2023 by Reyna Ponce
(Translated by Google) Quality clothing for children(Original)Ropa de calidad para niñ@s
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January 2023 by Vicky’s Clean Service
Quality clothing for children
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May 2022 by Marco Estevam
Can this place get more expensive? Used to be fairly priced but not anymore.
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January 2022 by Svetislav Pantic
Prity expensive but excellent combination of items gor kids.
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November 2021 by Beth Sticklor
The manager at this store pretends like she is trying to help you but in reality she has just makes the experience of shopping here a pain.
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March 2021 by Meghan Partridge
I do not recommend Janie and Jack. I purchased 2 Christmas gifts there and they packed them. The jeans were missing from both packages. I have tried to get a refund and they said it’s been processed on January 2nd however I still have not received it. It’s “still processing in the back end”. Horrible. I have purchased a lot of clothes from them and will no longer shop at this company (or any Gap related company). So buyer beware if you have them wrap your gift.
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September 2019 by Esvin Barrios
10/10 I would buy some damn expensive chanclas again!
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August 2019 by Sarah Nader
One of the employees over there is Very racist and unprofessional!
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April 2019 by Novitec
10/10 I would buy some damn expensive chanclas again!
