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March 2024 by No T.
I've been going to this Joann's for many years, and the selection of fabrics and attitudes of employees has always been great. would recommend
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February 2024 by Trigo B.
Worst Joann I've ever been to. Disorganized, weird low lighting, always long lines to get the fabric cut. Additionally, there is a staff member who acts like she owns the place, condescending, talks about other customers and complains about how hard they work. Very unpleasant experience overall.
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February 2024 by Natty's World
This location is the closest to my house, but it's quite small with a very limited selection of colors. My go-to for yarn shopping is usually Joanne, especially during their super yarn deals. The price of Big Twist yarn sales after applying a coupon is unbeatable.
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February 2024 by Dheeh Rich
My favorite crafty store. All thebgirls are so nice and helpful.
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February 2024 by karde d
Awesome and outstanding staff. I just hardly made it 3 min before closing time and let me in!!! Thank you 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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February 2024 by Chelsea Shafranek
Closed two hours early
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February 2024 by Olivia Hewang
The last two times we’ve been they have been closed hours earlier than posted online. They’re clearly really understaffed and haven’t updated the hours in months! The hours taped to the door were 9 am - 5 pm weekdays :/
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January 2024 by Kelly
Don’t waste your time going to this store! I placed a curbside pick up and drove over 45min arriving at 7:30pm to find out the hours during the week are 9am-5pm and not the hours listed on the Joann Website. When I called the store to cancel the order the next day all I got was " oh sorry we have been telling the district manager for some time now to change the hours on the website and he hasn’t”. I’ll just stick to Michaels and Hobby Lobby from now on.
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December 2023 by Brandith Ashbaugh
Placed an online order so I could pick up after work since I commute. Online it says they close at 8pm but I arrived at 5:30 and they were closed. This is in a busy area most the stores over here are open until 11pm right now for the holidays. They just had a sign on the door saying they are only open 8am-5pm. There’s no other way to tell when they open or close. It is so strange for a major chain to only be open for business hours.
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December 2023 by Rani Manoharan
Lots of fabric but the yarn selection was pretty limited - looked like it had been picked over by others like me who were stocking up for the holidays. They had some good deals but the the line to check out took 10-20 min.
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December 2023 by Elizabeth Shtaniuk
We attempted to go to this store twice. Their published hours are different from their real working hours. First time we were there just past 6 pm a couple of months ago, and realized that due to stuffing issues they are open until 6 pm. This time we were rushing in and arrived at about 5:30 pm to find out that they updated their time of closure to 5 pm. It’s absolutely ridiculous!! This information is not published anywhere, even on their official website! Don’t waste your time to go to this store!
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December 2023 by Devon Boyd
This store used to be decent but the random cutting of hours is frustrating. Now open only until 5 throughout the week. Location makes it hard to get to before then during a work week. 9-5 for retail is a mistake.
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December 2023 by Neena S.
Go to JoaAnn's primarily for the Viking Sevice gallery in there. The Viking in the Newington Store is excellent and Betsy is so knowledgeable. The prices are so reasonable. Joann's itself could use serious help!
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December 2023 by Alicia G.
I would never order from joann.com again. I ordered November 22nd I have a yet to get my package and no money returned to me. It was an advent calendar that you should open December 1st to the 24th. I cannot get anyone on the phone. They have a chat customer service 8 hours before. Anyone even looked at my text message. It wasn't until I thought to claim with PayPal is when they finally got back to me and said the item has been shipped. But yet I still don't have it and nor do I want it. I just want my money back. Horrible experience if I could get zero stars I would.
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December 2023 by Lauren M.
This Joann Fabrics location is spectacularly horrible. The only redeeming quality about it is the service - the staff members are friendly and will do their best to help you, though they always seem severely short staffed (not the employees fault of course, but there are always lines and just 1-2 employees in the whole store). The store itself is run down, dark (seriously are like half the lights turned off?! i have to use my phone flash light to see the true color of fabric and thread!), and generally poorly stocked. Shelves are consistently empty. Typically I don't waste my time here and I just go to Fabric Place another mile down the road. its too bad because Joann's is one of few craft stores around and its a shame this location is so bad.
