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March 2024 by Douglas Machado
I came monday morming to pick up my wife's ring and they were close.. website and mall hours said they are open 11am.. now is 11:45am and they are still close
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February 2024 by Emily McComiskey
Shouldn’t even get one!Ordered a custom piece in NOVEMBER 2023. NO COMMUNICATION that there was delay. NO COMMUNICATION that THEY ordered the wrong size for a part WANTED TO CHARGE MORE FOR THEIR MISTAKE. Got a partial refund for THEIR MISTAKE and opted to go with just the engraving. It is FEBRUARY 2024 AND I DON’T HAVE IT. Every time I call they say “a few more days” or “I don’t have access only so and so does”
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January 2024 by diego lopez
We bought our engagement rings and wedding bands there. Their service to repeir takes for ever
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December 2023 by Alex Requadt
Super friendly, and extremely helpful!
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December 2023 by Jeelan Shaker
Jayden is very knowledgable and helpful she made our purchase very easy ?
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October 2023 by Freddy Antonio Ochoa Diplan
Customer care and attention from Emidio were outstanding. The manager and him went above and beyond to answer all of my questions, and they were incredibly educated and eager to help me along the way. I strongly recommend this store!
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July 2023 by Brittany Marsh
Part 1:0 star if I could. I built a custom wedding ring through kays last year. I wanted a pearl ring, something minimal. They did tell me they wouldn’t recommend a large pearl bc it’s just cemented onto the ring, & not practical for a wedding ring & everyday wear, so I showed them my vision & they felt comfortable proceeding & selling me a small dainty pearl ring, bc it wouldn’t stick out as far as large pearls. This ring took over 6 months for the jeweler to complete. He could not get the CAD right. During this time Kays let me “borrow” a ring. (we bought this ring, and they told us when my ring was made we could return this “borrowed” ring) After over 6 months of waiting to receive my ring, & family asking to see this ring, I finally picked it up, & give the ring back that I “borrowed” for 6 months. No less than 2 weeks having this ring a couple pearls popped out. So i sent it back. Not 1 time, not 2, NOT 3…5 or 6 times. Around the second or third time sending it back, I asked if they still had the same ring I “borrowed” because I was left with no ring on my finger & thought I would just purchase the one I “borrowed” bc every two weeks I was sending my new ring back. They first told me they didn’t have the ring, then I looked in the cases & found the exact same ring I not only “borrowed” for 6 months but WORE EVERYDAY….In the case, full price.Fast forward…My patients finally runs out & I ask them for a refund. Explaining I was unsatisfied with the service & quality of KAYS is a true understatement. They tell me they can not refund a custom piece. This was very frustrating because it wasn’t that I hated the ring, I loved the ring, however the quality/ jeweler, malfunctions of the practicality of this ting turned me off. The store manager KELLY, offered me options & made it very clear I could not return this ring, I could only exchange it. I was still not happy with this bc I dont want to deal with a company like this, at this point. So I chose to exchange it and pick out a wedding ring from the case, due to not having many options. During this process, Kelly then tells us she cant find our warranty in the system. Along with telling us the system only shows we paid $1100 for this custom ring.. My husband & I were certain we had a warranty and most definitely paid way more than that for the ring. My husband had to go through his bank statements to prove how much we paid for the ring….turns out she finally found it in the system…But it wasn’t under our account.
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July 2023 by Bethany Seymour
PART 2:Lastly, we pick out a ring from the case. Very limited options of what I liked, and also now worried I was buying a ring someone “borrowed” for a long period of time, or in other words worried we were buying a used ring. We pick a ring. THE NIGHTMARE IS STILL NOT OVER. They send the selected ring, along with a matching band out to the jeweler for the ring to be sized & saudered together. The ring comes back, & the band is saudered on the top vs the bottom…which makes absolutely no sense because this specific band was obvious it was supposed to be attached under the curve of the teardrop…When i called about this matter, the associate had told me the store manager KELLY made an error & didn’t specify where the band needed to go on the ring..Which KELLY completely denied. After having a long phone call with KELLY, I explain to her I am still very unhappy with my experience & have had more problems then they could justify. KELLY told me she tried her best to make me happy & they found a solution for every problem, which is so far from the truth bc every solution has come with a new problem. I asked KELLY if I could contact the regional manager of Kays, because I wanted to inform him/her how this store was treating their customers. KELLY told me she cant give me information on the regional manager because that would be inappropriate. She did not give me any alternative options to contact for a survey or anyone to even report my problems to so the regional manager could reach out to me. Later on KELLY emails me telling me the regional manager wanted to give me a $50 store credit for my bad experience. After the error of the band being saudered wrong, due to KELLYS miscommunication, the ring is sent back for another week. I refuse to go in the store and pick it up bc I’m disgusted at this time. My husband goes to the store & isn’t even offered the gift card promised!! At this point its comical how terrible a store can be ran by the STORE MANAGER AND CLEARLY THE REGIONAL MANAGER TOO!! It was insulting to be offered $50 when I went through this whole mess. My husband brings the ring home, Its perfect and guess what happens THAT TEARDROP DIAMOND FALLS OUT A MONTH LATER. Im driving an hour and a half to a different Kays jeweler to work with a better staff. I refuse to ever shop at this store again, I see 22 people a day as a hairstylist & make sure to tell every single person about this terrible nightmare & let them know this store, store manager, & regional manager is garbage.
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July 2023 by Anthony Paress
Meg B. Was so helpful in helping me and my fiance decide on rings. We only got mine today but she made us feel amazing about our decision!
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June 2023 by Nicole De Palma
Mega bc Sam were absolutely amazing. They stayed after closing to assist me with my order and did not hesitate to answer any question I had. It’s also amazing bc every time I go into the store I always see their faces. They should have more associates like them.
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May 2023 by Rene Santos
Susanne is amazing, she assisted us, we were looking for our wedding rings, she was detail oriented, we really felt blessed to come here and have her assist us
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May 2023 by A Jones
Meg was amazing! She took such good care of us and took lots of time to sort out one of our prior purchases to have it properly inspected. Will definitely return to see her!
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May 2023 by Kamila Pimenta
Destiny made this experience so fun and easy! Truly felt like I was talking to a best friend and not a employer I highly recommend going here and you’re lucky if she’s the one helping you! She’s amazing!!!
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May 2023 by Kit Horrigan
Sam was great, he was very knowledgeable, answered all our questions and really helped us get a better feel for what we were looking for and turned our attention to a lot of great options.
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May 2023 by Kayla Dunbar
Sam was amazing in helping to look at rings. He was so knowledgeable about the cuts and stones. He was so incredibly helpful!
