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November 2025 by Mike DeWan
A must have for all “Old Ass Men,” who need a chair to kick back and relax in after a long day. Friendly and helpful staff.
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November 2025 by Annette Bibeau
Excellent service
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November 2025 by Jane Neilson, Realtor-Boston 'Burbs
Helpful and professional staff.
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November 2025 by Pamela Larter
Picked up a clearance rug everyone there was helpful and friendly.
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November 2025 by david baird
Sales Rep was great
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November 2025 by David Wenzell
The delivery was on time and the crew were great. Crew were very professional and answered all of our questions.
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November 2025 by Karen L Ruhl
Highly recommend the Natick store. We had interaction with several associates who were all very friendly and helpful, but Melissa was amazing. Very knowledgeable, patient and not pushy at all. We purchased two recliners and a side table and are thrilled.
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November 2025 by annette cournoyer
We were very impressed with our sales rep, Zo, Who knew what we wanted, brought us there and showed us many kinds of fabrics that we were interested in. He was extremely helpful, he has a great sense of style and Colors. And we found his input most helpful.
It was our first experience with La-Z-Boy. We wouldn’t hesitate to use them again. Thank you Zo!
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November 2025 by Moriah Sandidge
⭐️⭐️⭐️⭐️⭐️ RAVE REVIEW FOR ROSS — THE BEST SALES MANAGER AT LA-Z-BOY!
I cannot say enough amazing things about Ross. From the moment we walked into La-Z-Boy, he set the tone for what turned out to be the easiest, smoothest, most enjoyable furniture-shopping experience we’ve ever had. He is incredibly knowledgeable, patient, and genuinely invested in helping you find exactly what you need — not just making a sale.
Ross took the time to understand our style, comfort preferences, and even the way we live day-to-day. He walked us through fabrics, configurations, timelines, and pricing with total transparency. No pressure, no gimmicks — just kindness, expertise, and really thoughtful guidance.
If you’re shopping at La-Z-Boy, RUN — don’t walk — to Ross. He’s a gem, and the reason we’ll be returning for every future furniture purchase. Absolutely outstanding customer service.
Five stars, but deserves fifteen. 🌟
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November 2025 by FB Cuddy
Wonderful customer service, the ladies provided invaluable insight mayerial and color. Friendly, warm, and very knowledgeable.
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November 2025 by Claude Germani
Are you happy with my 3 K recliner purchase?
8 weeks to go for delivery can I post review. Absolutely if I am comatose. What would my panties think ? They are thinking the movie Philadelphia with Tom Hanks and his team were able and willing not only make it to this point in their careers but also make the playoffs for the second consecutive season and have the chance of making the final four in a playoff spot against a top seed
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November 2025 by Susanne Gilliam
We knew we wanted recliners with the lift capability so we walked in with only that information. In about an hour, our salesperson, Zo, helped us understand the options, narrow down our choices, and get our questions answered. We now have two items on order and we are really happy with how easy it all was.
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November 2025 by Thomas Janzen
The truckers were very efficient
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November 2025 by Bruce Elias
Excellent experience!
The Sales Manager and sales people are great !
Thank you for explaining everything so well.
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November 2025 by Victor Curran
Ordered a recliner. Ross O’Neill was extremely helpful in finding me one with the style, features, and price I wanted.
The recliner in the showroom was very nice, but mine won’t be delivered until next week, so I can’t review the actual chair or the delivery experience yet. I took off one star because your silly robot asked me to write a review before I took possession of the merchandise.
