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April 2023 by Miguel Perez
They do not open at the indicated time, they say they open at 10 am and it is 11:06 and they have not opened the store yet, and they have done on other occasions in the afternoon and on the door they leave a note saying that they will return in 5 minutes and They spend up to 40 minutes and they don't arrive. They should improve that.
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February 2023 by Robert F.
Doesn't remove security tag. You return and they have abandoned the store that evening with a "we will be back soon". Don't go there, order online if anything.
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May 2022 by Kyle L.
Needed a new cap for mornings when I just don't have enough time to fix the bed head before I'm out the door. The manager was friendly and helpful, took the time to show me a few of the more unique models they had in stock - it was a good conversation. Really appreciate your help. If you see this, you seriously made my day. Thank you.
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May 2022 by Paulo Schimmelpfennig
Closes at random hours, currently waiting for employee to return. Note said they’d be here at 4 and still nobody
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May 2022 by Chad Chviek
Not awesome to stop at a huge mall park take a long walk looking for a specific hat only to find that the store is locked and closed on a Wednesday afternoon at 3:30pm - no note on the door, waited around for a bit and nothing.
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July 2021 by Kelly Angelo
I was disappointed with the lack of customer service at Natick location. We waited over 45 minutes for them to open on July 3, 2021, we left did some other shopping elsewhere came back 20 minutes later and they were opened. The young man working claims he was working in the warehouse out back which they don't have to small a store, why didn't he answer the phone or the knocking on the door if he was in the store???? Natick has definitely to the point of losing my business it is much more worth it to me to travel farther away for better customer service and a store that opens when is supposed to.
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October 2020 by Lux Llama Productions
Best hat store
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July 2020 by Jermaine Warner
Very great customer service
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January 2020 by Mike Paul
Love this place wouldn’t buy a hat anywhere else. From the mall to Wrenthan outlets place is fire
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December 2019 by Anarlie M.
Had two bad experience ms on there first with employee took hat off of the lid rack then in like last was waiimg for the lids cashier to return but not counting me on like . Had to talk with the person correct policies & procudies . ESP when rushing for dinner . Just been to few kids in my life's didn't get treated like that. 2nd make with black nail polish my friend was cashing out hat $43.99 gentkeman didn't rake off ink pad from the hat here on Black Friday had to walk through 100 yards to go back to kid station
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September 2019 by Wayne Taft
She made me 2 hats and they came out great.
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July 2019 by Katie Goody
Exclusive hats.
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June 2019 by Ivy Scott
Good hats
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April 2019 by Bryan Scesny
Get all my hats here
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October 2018 by Johnny Chan
The shop is small but they offer fast service and the store is well maintained.
