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July 2023 by Amara R
Always find lovely dresses.
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May 2023 by Dena
One of my favorite place to shop
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July 2022 by benjamin grajales
Took a trip to lift in grapevine lakeside shops. Lotsa discounts and very attentive staff. Wife bought several skirts and dresses. Saved over 70 percent. Will go again.
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October 2021 by Deborah Haudel
okay, I know I'm known for closing a store, and yes it happened again. walked into the store at 4:45 and at 6:00 I was still trying on. The store manage was so delightful even at this point yes we purchased enough and since I've been in retail for over 30 years I know enough to put all my non purchase items back on hangers the correct way to help with recovery at the end of the night.I try not to be the last customer in the store . ....with my best friend it happens every time we are out together. We found so many items that had to come home with us...sale items were another 30% off... come on who wouldn't find 3...4. or 5 things to bring home.With that said the best part of shopping here is not only the placement of clothes color wise and sizing... but the staff was helpful...okay the manager on duty was the incredible she was pleasant as we apologize for being the last two customers...she kept saying its not a problem.....she saved the day for me. I've been in stores when sales teams have had me feel like we are bothering them...As a former manager I know how difficult it can be to have stragglers in the store and you want to go home...but you know you have to treat the last customer as you did the first of the day...
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September 2021 by Sandra Wilson
Staff are incompetent and rude. I went to the store to return an online order, they charged my card again instead of refunding, and then refused to fix it. I noticed something wrong at the time but the staff member seemed to be in a rush (even though the store was empty) and insisted it was correct.
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September 2021 by B Pupperson
I usually love Loft, but I just had a disappointing time with this specific location. I placed an online order to be picked up at this location. The order was placed early afternoon August 12 and I received a confirmation it was ready to be picked up August 13 around 5:30pm. It said I had four days to pick it up, well the store closes at 6pm so I had to wait until the next day to get it. When I went to get it they said my order was restocked since I took so long to get it, so much for those four days, and my card would be refunded. I said okay and let it go, as long as my card was refunded I was alright with it.I just received an e-mail today, August 24, that my order was picked up and my card was charged. I didn’t pick up the order and there was no one else authorized (or who even knew about the order) to pick it up. I am confused about why this would have happened.
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June 2021 by Toni Walker
Very good sale
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May 2019 by Ross and Rebecca Novak
Love it
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October 2018 by Erin Wolfe
helpful people
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June 2018 by Amrita Nair
Fav store at the mall