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December 2025 by jenny andrade
I visited Lilly Pops on Saturday, December 20th at the natick mall location, and unfortunately had an unpleasant interaction with one of the employees. The woman wearing a green and black plaid shirt was very rude and unprofessional. She inserted herself into a conversation I was having and incorrectly assumed we were speaking about her. She then continued to go back and forth with me in a confrontational manner.
This made the experience uncomfortable, and I was disappointed with how the situation was handled. I would appreciate management addressing this matter with her so future customers do not have a similar experience.
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December 2025 by Maranatha Hanna
manager was super super nice, let us try samples and gave us some pretty nice recommendations, candy was amazing and all tastes fresh. all the works are super super nice and especially the manager she was amazing.
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December 2025 by M Yt
Workers there are really nice giving samples and are really helpful I would recommended if your around Thai area to come and check it out
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July 2025 by lindsey campbell
My friend and I were looking forward to getting some candy here as we have not shopped at this store in quite a while. As soon as we walked in the store was empty, not even a person at the register which had me questioning if the store was open. After a few minutes of browsing and picking candy a tall, stinky man appeared from the back room, wearing a very strange outfit that should not be associated with a cute candy shop, and airpods in his ears. He did not acknowledge our presence, merely peering over at us with what seemed to be an annoyed glare. After getting our candy we headed to the register and greeted the man only to be met with absolute silence, whoever this man was, he did NOT want us in the store. Either way, we payed about $30 total for our candy only for ALL of it to be rock hard and past the expiration date. If you have any dignity or self respect please please please do not come here, there were also several boxes blocking most of the candy, it was like participating in a obstacle course for a sweet treat (which is actually rotten). Lolli & Pops, please get your act together because the state of which your candy shop is in is absolutely atrocious.
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July 2025 by Google Account
Disgusting environment. They were trying to close the door when we arrived. We had to make sure they were open. Boxes everywhere. The cold case had warm beverages. The employee with Afro kept belching and walking around in pajamas. The tall man behind the counter smelled like sweat and was throwing around items eventually complaining of how he hated everything. Terrible experience. After reading other reviews- surprised this place is still open. Board of heath needs to be called on them.
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December 2024 by Nicole Marie
Recently, I visited this candy shop with my young children. The atmosphere was unsettling: a tall man leaned against the counter, staring intently at my children while speaking with the bearded employee. My child innocently touched the glass case to admire the chocolates, only to be reprimanded. It's a candy shop! Surely, children are expected. The store itself was not clean by any means. The display case looked grimy, and the overall cleanliness was concerning. Honestly, if my children weren't already eager for candy, I would have walked out immediately. I certainly won't be returning.
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November 2024 by Vy Hong
It was a mess in there, boxes piled up covering any access to the candy. And the 2 gentlemen that works here has very personal and offensive conversation about their beliefs that made us uncomfortable to be around.
I’m never the type to complain about smells, but one of the workers has really bad body odor that we cannot seem to ignore, it lingers everywhere and as soon as we walk in that’s the first thing we noticed.
Secondly, I understand they were stocking more candy but to have a box cutter out in the open accessible for kids is dangerous.
I don’t know who’s the management for this store but please retrain them on the basics of working at a retail store.
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October 2024 by Trevor H
Just came in to buy a chocolate bar. There was two individuals working behind the front. As I was browsing they were constantly talking down on the US military. As weird as it sounds, they were making fun of and openly discussing their distaste for the nearby guard and reserve. Regardless of their opinions, I don't think they bothered to think of the audience as I was the only customer in store and just finished 6 years in the military. For two employees of a candy store to be openly, talking trash about people in the military is quite ironic but also distasteful. As these two were the only ones there, I'm going to believe that the stance of this establishment is anti-military. I will no longer be shopping here, but I'll make sure all the nearby guys at the nearby bases, especially that national guard base they were directly making fun of down the street. Are well aware that this store does not care for their business.
It was cool coming here as a kid but if I knew that was their attitude probably wouldn't have came here then either.
After their talk about the military, they then kept making jokes about the current hurricane situation in Florida. Especially not cool as my father is down there so that's twice as awful.
Know your audience. Will not be returning.
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August 2024 by Snow Angel
Used to be a great store before covid! Since then theres bearly any employees and the stores almost always half empty.
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February 2024 by Serenity Now 40
Visited 1/16/2024.Walked in store and was greeted by gentleman on phone. Took a look around and the store was absolutely filthy. There were candy bags all over the sales floor some with and without candy in it. Bags left on floor behind were the gentleman was sitting as well. Large dust bunnie's under all the display tables. Wasn't sure when the last time it had been cleaned but I left immediately.No store should look like that when just opened a couple hours
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November 2023 by Kirstin Hoy
Small candy store with limited selection.
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August 2023 by Nick Swan
The candy selection is great, but we had difficulty navigating the store because boxes of product were everywhere. I even tripped on one that was right near the entrance display.
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July 2023 by Maverick Zalewski
there's two ppl that work here and one is a taller person with an earring and a beard and the other seems to me to be his loveable sidekick and they helped us find pink gummy bears and just great vibes 5/5
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July 2023 by colleen corson
Cute candy store lots if gourmet items as well as regular classics
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June 2023 by Ivan
great people working here, always a blast to come in, also great choice of candy
