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October 2025 by Melyssa Cantor
When my husband and I began researching new couches, we quickly determined the Lovesac would be a great option for us. We live in an apartment and are hoping to move within a few years, so we didn't want to invest in a couch that might not fit our new space. We love that the Lovesac can grow into whatever space we land in next, and that we can change out the covers easily, too.
We went to the Natick store to test the different fills and fabrics in person. I can not say enough kind things about Peter, Mimi and Anthony, who ALL went above and beyond to help make sure we were choosing the right options for us. I asked them a million questions, and between the three of them, they all had answers that made me feel confident in our decision.
Peter also went out of his way to ensure we got the best price possible for our couch, ensuring we took advantage of every sale and coupon currently available. After we placed the order, we had a few hiccups with delivery (at no fault of Lovesac -- all on FedEx). My husband must have spoken to Peter once a day for 2 weeks in a row. Every time he was calm, helpful and responsive. Having a main contact at the store made this process SO much easier, and has helped us to enjoy our purchase even more.
Good customer service and companies that have REAL PEOPLE helping you every step of the way are so difficult to find these days. The team at the Natick Lovesac store has truly gone above the call to help with every question and minor snag in the process.
Also, our new sofa is so comfy that our friends come over to nap on it. So yeah, we're extremely happy with our purchase and the people who helped us make it.
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September 2025 by K Y
Customer service is becoming increasingly non-existent these days so it was incredibly refreshing to visit Lovesac in Natick and have a phenomenal customer experience with Peter. We visited the store three times during the research, decision, and eventually purchase stage of buying our new sactional and Peter was incredible through it all. He’s knowledgeable about the product, patient, extremely accommodating, and truly went far above and beyond to ensure we were confident, informed, and satisfied. I would strongly recommend anyone in the market for a new couch to pay Peter a visit.
The sactional components arrived within a week, it took us 4 hours to put together, and it’s absolutely beautiful and so, so comfortable. We chose lovesoft cushions, angled sides, and added a recliner and it’s amazing. The quality of each component honestly shocked me.
From the construction and durability of the bases (and a lifetime warranty to boot), the thick, beautifully stitched covers, and the reclining technology, I’m confident that we won’t need to replace any part of this couch for a very long time. Looking forward to adding another recliner and stealthtech in the not too distant future too!
Thanks for an awesome experience, Peter. You’re the man!
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August 2025 by Yamil Nunez
My boyfriend and I went to Lovesac in Natick and we were so happy with our experience! Mimi was wonderful. She is very knowledgable. Her and Peter were both fantastic. Mimi helped us pick out our pillow sac. We knew we wanted one but weren't sure which one to get. We never felt any pressure and loved that Mimi and Peter knew so much! We have been searcing for a couch and couldn't decide on one after a few weeks of searching and we fell in love with Lovesac because we were able to customize our couch like the pillows, arm, backing and even which cushion. We also love that in the future we could change the covers on the sofa or even add more pieces to the couch! We can't wait to get our pillowsac & sofa! Thank you so much for your help! :)
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July 2024 by Mary Hamel
Sign that says be back shortly, no idea what time they left. Waiting 30 minutes, no one around.. door locked. What the heck?
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May 2024 by Tim Dube
Peter went above and beyond to make sure that we got everything we wanted in our couch. There was no pressure from the time we walked in and he helped us out with everything from the layout of our couch to the covers on them. He was the absolute best and we would love to use Peter for our future lovesac purchases!
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October 2023 by Brittany Perkoski
I missed my warranty period by about a week but Lovesac still took care of us!
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October 2023 by Emily MacDonald
Absolutely amaizng service from Peter at the Natick store!!! So helpful and beautiful couch! So excited!
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October 2023 by Sirena M
Beautiful and amazing service from a staff that really makes you feel like family. 10/10 experience, would recommend to my friends.
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August 2023 by Hailey Jack
Peter is truly the best! Very educated, patient, honest and kind. This was an awesome shopping experience. So excited about our first couch!
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June 2023 by jeff chin
Wonderful experience with the Lovesac team. They were very patient with us in figuring out the configuration and options we wanted. Mimi was very helpful with our choice of coverings. We are fans for life!
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June 2023 by carolyn muise
Great experience, Zach was very knowledgeable, helpful and customer focused.I highly recommend Love sac and look forward to getting my sactionalsHappy customer!Carolyn Muise
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April 2023 by Eric Leach
Peter was super nice and helpful!! He helped us find our perfect couch and communicated us in the future for any issues. Thanks Peter!
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April 2023 by Andrea Cataldo
Peter was extremely friendly and helpful, going above and beyond to explain the (many!) different options to us. He made the trip to the showroom totally worthwhile!
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April 2023 by J. Uttaro
Outstanding Customer service at the Natick MA. location, Peter has been always available to help me or answer any of my questions. He is a A+A+ Rating. He sold me my 1st lovesac set up WITH the StealthTech sound and I just recently went back to add more pieces and change the fabric color
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March 2023 by Marya Mercado
My husband was on the fence about buying a Lovesac so we trekked all the way from RI to Natick so he could see it in person. Thanks to the informative and interactive showroom and awesome salesperson, Zach, it was slam dunk. We purchased a better layout than we would have chosen online and are very excited to finally have a nice couch.
