-
December 2023 by Jaya Wen
Nice sweaters
-
June 2023 by Natarn Saejung
My sister went to shop at Madewell Natick Mall today because she love this brand. She had to return 2 things in the different bill and she bought the hair clips.The staff at the counter so rude and sigh deeply to her and ask her why don’t you tell me in the same times. She also want to buy the hair clips,As soon as she picked from the shelf next to the counter and put on the counter to pay that staff said Do you still want to buy this. Her name is Emma D. It’s on the date Sat June 17 2023.If you can’t be nice to the customer you should not work like this.
-
September 2021 by Anna Simone
The staff is always really nice every time I come in, and helpful if I need to make a return or get a fitting room. Had a good experience here
-
July 2021 by Tetsu C.
Agree with a few reviews here. The employees are either untrained or simply snobby. No welcome greet and that's ok but the condescending manner is unnecessary. Witness a pregnant woman shopping and she had to quickly step out of the way for an employee breezing by. Inconsiderate and rude?
-
July 2021 by Anna Belle
The staff is always really nice every time I come in, and helpful if I need to make a return or get a fitting room. Had a good experience here
-
March 2021 by Lola Sofia
Three sales girls when we shopped. Two were friendly and helpful but the third, who wore a black blazer and black pants, was incredibly rude. I asked a question and she brushed me off and stared at me as if I did not have the right to ask a question about their products. When two blond girls walked in with Nordstrom bags she rushed to ask if they need help. Why are you in the service business when you have no clue how to do your job?
-
August 2020 by Emily S
Friendly sales associates, clean and inviting environment. Awesome jeans!
-
October 2019 by Hilary Filkins
Madewell in Natick is awesome. The staff is super helpful but not overbearing. They are often swamped on the weekends, but they try really hard to make the shopper’s experience pleasurable.
-
June 2019 by Jennifer R.
I really love the Madewell brand. My trip to this location was great. The staff was pleasant and wore the brand they sell. The woman at the dressing room was attentive and accommodating. They've got a bangin' clearance rack too.
-
December 2018 by Muke hance
I was treated the most terrible way in this store by the manager . You
-
June 2018 by Kristy C.
Cutest jeans ever! All of the employees at the Natick location are super helpful when it comes to sizing, styling, and everything in between. Love!
-
April 2018 by Julie C.
Rude and judgmental employees ignore customers. Because of my experience here, I've stopped buying from madewell. They should train their staff before they sell clothes. When I asked where the dressing room was one employee rolled her eyes while the other one walked away... they are hiring disgraceful toddlers. I'll take my business somewhere else!
-
September 2017 by harry tam
Very rude and unhelpful sales associates. Was ready to buy a nice purse for 160 and got absolutely no help from these reps. Will never shop here again, and I advise you not to also. Worst experience ever
-
December 2014 by Heather Hannon Rufo
Staff is so helpful and friendly!
