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November 2023 by Meredith Manaog
I went into Mattress Firm looking for a new mattress to replace an old one. Stephen greeted us and was very welcoming. He was incredibly accommodating and let us try a few mattresses and gave his recommendations before we settled on the one we purchased. He made the purchase and set up to get the mattress to be delivered easy and I didn’t feel like I was being pressured. I would recommend any one looking for a mattress here and to look for Stephen.
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November 2023 by Senteza Kironde
Sam was very helpful and answered all our questions. We felt comfortable making a decision to purchase a mattress based on his guidance. Highly recommend Mattress Firm in Natick.
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November 2023 by Irene Beckwith
Had a great experience with our purchase of a new twin mattress. Our salesperson was extremely helpful and guided us to the best selection for our needs. Showroom is very clean and well lite. Great selection too. Just a great experience overall.
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November 2023 by Yolanda Rivera
It was an amazing experience. He made me feel like I was at home. He was patients he was understanding he was very direct, very polite n funny. I will recommend to all my friends n family. Ty
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July 2023 by Thomas Gilligan
In calling the Natick location this afternoon, I spoke with Kevin - who was so very helpful in finding the type of mattress we were seeking within our budget. Am most appreciative for all the extra efforts made by him to satisfy the delivery schedule date too, and guidance toward other bedding options to consider next.
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July 2023 by Shamira Nambafu
Mattress Firm in Natick has a great customer service. All the employees were super friendly and helpful. They got to see me around different mattresses and box springs . I will definitely go back to purchase from them again. I purchased a box spring from them unfortunately I had to return it because it would not go through the third floor of my apartment. I needed split ones but I was able to return it with no problem
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July 2023 by Scott Knowlton
Andrew the sales manager was excellent. Spent a lot of time with us explaining the different mattress types and didn’t just sell us on the most expensive ones. He made it a fun experience and we know we got the right mattress and base for us.
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July 2023 by Tony S
Buying a mattress can be a real pain. You often have to deal with cheesy high pressure salesmen and terribly inflated prices. My experience with Mattress Firm was far superior. We visited the showroom, found a bed we liked, and negotiated a price that I found reasonable. Delivery was quick and the delivery firm was excellent. Overall a 4 star experience. Here's where Mattress Firm earns the 5th star. We selected a firm mattress based on our experience in the showroom but spending a month on it at home proved that it wasn't right for us. So we stopped in the store and asked about an exchanged. No arguing, no onerous paperwork, no questions, and no extra money. 3 days later we have a mattress that is better suited for us. Well done Mattress Firm, you truly stand by your guarantee. You have a customer for life.
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June 2023 by Deb Dubois
Andy from Mattress Firm in Natick MA was amazing to myself and my mom today when we went in to buy a new mattress for my mom. We only had a specific amount of money to spend and not even a penny more, and I'm not kidding. Andy was so kind and knowledgeable and showed us several options. My mom decided what she wanted and it came to quite a bit more than we had to spend after adding tax, delivery and setup. We just didn't have enough money to do it. Andy listened to me and my mom and our situation. He gave us a good discount (actually a great discount) and in the end he came up with a price that was alittle bit under our budget. I would recommend Mattress Firm to anyone and if you live in the MA area go see Andy in Natick. He is an honest guy and a really good listener.
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June 2023 by emmanuelle pina
We are a very great experience buying a mattress with Andy in Natick. He was very professional and knowledgeable. We were very pleased with our purchase and overall it was a very pleasant experience buying our mattress.
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June 2023 by Linda Kimbrell
The selection of mattresses was extensive. The salesperson who helped me was extremely knowledgeable and very easy to work with. He didn’t try to “up sell” me something I didn’t want. I like that this business is all about mattresses, not a full scale furniture store that does mattresses on the side.
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May 2023 by Nicholas Vera
Alex was very helpful over the phone. I was able to place my order for a new mattress, foundation and frame within minutes. In addition, Alex was able to schedule my delivery date. I highly recommend Mattress Firm for all bedding purchases.
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May 2023 by Tracoyia Roach
Steve did a very great job showing me around the store and went above and beyond with his customer service. I loved his approach to ensuring I had a quality mattress. Would recommend him and this location ten times over.
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May 2023 by Alexandra Trombley
An overall great experience. I needed to get a mattress quickly but knew I wanted far more than a quick fix. Worked with Andrew and got something I am super happy with and well in my budget!
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May 2023 by Charles Miller
Sam was our sleep specialist and was extremely helpful in navigating the options and getting us to a great new mattress. Lot of information we never would have considered, but now we have such a better set up with our new bed.
