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March 2023 by Carl T.
Due to my bank here in Natick closing their safe deposit boxes I did a little research and listened to friends and received all positive input about Middlesex savings bank, in downtown Natick. Simply a pleasure! From the Branch manager, John King - to and including the young man, "Alex"ander MacLellan who did all the paperwork, legwork and all around "old school" customer service, .. it was the most pleasant and professional experience I've had in a long time. From my initial goal of obtaining a new safe deposit box, Alex explained over and above, without "salesmanship" pushing, all that Middlesex offered, ways I could benefit my specific situation and treated me like family "old school customer service?! To me, possibly the most important ingredient of any business. All of my banking business will be shifted to Middlesex and proudly would recommend them for anyone considering any banking. Quality people who are very well trained, have been with the company for considerable time which said a lot to me. My highest praise; "Compassionate Professionals".
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January 2023 by Virginia Christensen
I have been a customer for about 50 years and I would never go to another bank wonderful customer service no matter what state I live in I keep Middelsex bank..
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September 2022 by John Nicol
One of several major banking facilities conveniently located in Natick center.
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July 2022 by Gyromatical
I've had this bank for 20 years and they're a constant failure. Their latest trick was they dropped Person to Person payments without telling anyone. They were supposed to put an equivalent back online today yet it's nowhere to be seen. They also have artificial limits on transfers. If you don't mind this or that they seem to get hacked constantly or have services randomly go down or disappear then go ahead and sign up. Meanwhile, it's time for me to start looking for somewhere else.
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February 2022 by Christopher Dee
They are wonderful at Middlesex BankMy problem is that they are not open with convenient times for customers.You say your open till 4pm yet 2 branches weren't open and I needed to do some business today.
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January 2022 by Rose S.
I've been with this bank for over 7 years. In that time I have only disputed one claim where I had evidence that could be upheld in court that I was scammed by a seller. When I opened a dispute with middlesex not only did they not reach out to me for my side of the situation but they closed the investigation after asking my scammer if they scammed me, obviously they're going to deny it? I'm really disappointed because this is the one time in my almost decade of banking with them that I've actually needed their help and they couldn't have cared less. I even went in with printed proof and I was pretty much ignored. So disappointing I will be switching banks after all this time.
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April 2021 by Matt S
Small location but the staff is fantastic! My grandfather goes here all the time and everyone is always so friendly and they even sent him a birthday card last year. I've since moved out of the area that Middlesex covers but I'm still loyal to them because they go above and beyond to make sure their customers are well taken care of."... Read More
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April 2021 by Matt S
Small location but the staff is fantastic! My grandfather goes here all the time and everyone is always so friendly and they even sent him a birthday card last year. I've since moved out of the area that Middlesex covers but I'm still loyal to them because they go above and beyond to make sure their customers are well taken care of."
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December 2018 by Paul Manning
I have been using Middlesex Savings Bank for many years now and could not be happier with their service. I use their institution for both my business and personal needs. Any issue I have had was directly communicated to me and dealt with both quickly and professionally. Their on-line banking is most convenient and an easy platform to utilize. I recommend their services wholeheartedly.
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November 2018 by S L.
Poor bank with poor services-bill payment is a joke-they mail out checks and if the payee doesn't get it you have to put the stop payment on the check and pay the "stop check fee" and well as deal with the late fee you get from the original payee because they never received the check...$100 total in fees on a $2000 payment my mortgage company never received even though MSB took it from our account 3 weeks before...they couldn't care less-closing our account this week and will never deal with them again
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July 2017 by Lissette Gonzalez
The customer service is wondeful, very helpful and nice polite people
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June 2017 by Loretta Sharp
Excellent, knowledgeable staff.
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March 2017 by E L
Exceptional service, convenient location, dedicated parking, professional, friendly and attentive staff.
