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April 2024 by kayla
what the heck is wrong with this place. They served me expired food! Heres the story: i go there, order right, and first off the vegetables were quite frankly black and then i look at the lo mein and its not the correct color( if you've had lo mein you know the correct color and its wasnt that). then im like okay so i go home and i leave the food on the table for 2 hours. usually when i go to any other sarku i can leave it out for many hours and even put it in the fridge for the next day and re heat it, when i ate the food 2 hours later it reeked. It smelled like expired yogurt. Cleary this food has been re heated over and over for the past few days. Take this as a warning not to go to this Sarku Japan before they give you food poisoning. BE WARE!!!!!!!!!!!!!
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April 2024 by Tre Blandford
Holy cow the 3.7 stars is honestly a really really generous rating and it’s not even good to begin with. This place is beyond trash. Not only do they open at 12 and tell you to come back when online says 11(post a sign on the counter if the hours have changed). The natick mall location has some self proclaimed “manager” whose a taller slender Japanese punk serving the food who will give you attitude if you mention that he served you 1/3rd the amount as the guy before you , and then refund your money instead of just doing right by the customer and giving close to equal portions. He told me he was the manager when I asked for one. (Which I didn’t believe). I hope Sarku knows this Fake manager jumps to refunds instead of offering even the slightest customer service. They have the nerve to have a tip bucket ?? Tip for what? Garbage customer service. If you hate your job don’t do it. I would avoid this place at all costs while this A-Hole is allowed to be employed there. Judging by other reviews he’s a problem that Sarku refused to fix. Shame on Sarku for continuing to promote such a loser. Only eat here if you like being treated like you are trash.
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February 2024 by F G
This franchise needs to shut down and move for a better replacement the employees are lazy and rude. They can't even provide sushi on a busy day pathetic. That triad Yakuza looking clown in the front ain't tough either.
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January 2024 by antionio darosa
Totally awesome price for for a family of six, plenty of foodParking: Brockton Ma plenty spaces
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January 2024 by Jessica Mac Fadden
Really unhelpful workers. I waited for 20 min before I asked about my food and they hadn’t even started making it yet!They were just standing around… they weren’t even busy with anything else. Then they gave me the smallest amount of meat and didn’t even give me the teriyaki sauce that I asked for extra of…If they’re too good for your dollar than go somewhere else in the food court!
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January 2024 by Stephen Kwok
Consistency! Always good here always the same!
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January 2024 by Darian Moniz
Terrible service, dude with the man bun working up front looks dumb and his customer service is terrible and the food wasn’t
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December 2023 by Scene Galaxy
Terrible service, dude with the man bun working up front looks dumb and his customer service is terrible and the food wasn’t
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December 2023 by Yetsenia Ortiz
Natick mall !
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November 2023 by Kevin Alarcon
Rushed it shows. Cashier with a tattoo sleeve literally snapped his fingers at me instead of asking for a card.Chicken was dry and they barley out any sauce on. The vegetables were just a piece of cabbage. Chicken was not caught well either. Got a good amount of tendons
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November 2023 by Jay (JMan)
I usually get the chicken teriyaki with rice and veggies it's usually on point if they listen to me and cook it well done. Then I add 2 scoops of sauce. This 1 was cooked good.Pretty tasty, good portion also.
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October 2023 by Cristina Stan
Used to be a good place, but now they're mediocre.
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September 2023 by G M
The people don’t speak English and are extremely rude!
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September 2023 by Leandro Muller
Chose this restaurant than the others because of the world famous chicken teriyaki. For just less than $10 compared to $11 or $12 for a plate of food on the other establishments, this place will fill your hunger and offer enough chicken without adding extra. Just choose the Chicken Teriyaki, choose between white or fried rice, and your good to go.Almost every bite of fried rice will have a piece of chicken on it and I got full before I can finish my plate. You can easily eat half of it and save the other half for later. I didn't give 5 stars because of the lack of sauce for the fried rice and a couple peices of chicken were slighly burnt giving me a crispy charcoal taste.Also, the bento box is very good, comes with everything you see in the picture. I would recommend it if you want to go on an mouthful adventure rather than only rice and chicken.
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July 2023 by Jake Merrill
The portions used to be so much bigger! Tastes as good as ever, though.
