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February 2024 by Jose Luzon-Sanchez
Such great customer service and recommendations
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February 2024 by Barbie Mendez
Went with my fiancé to his black tux appointment at this location and Dan was amazing! He deserves a raise and a vacation. Dan is so knowledgeable and helpful. From the start, he had answers and also knew exactly my fiancé's measurements just by looking at him and confirming with measures and accommodating all our requests to try on. He also checked out my whole color scheme as the bride and made great recommendations confirming the style fits. Safe to say we liked Dan and can’t wait to come back to consult with him again we ended up renting that same day. Thank you, Dan. You made this simple and removed stress.
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February 2024 by Claycon Evangelista
Dan was great, very helpful and extremely friendly.
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December 2023 by Fox DroneWorks
Broken button on jacket that didn't fit, pants 5 sizes too big
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November 2023 by Neal Driscoll
Dan was great, informative and accommodating. Liked all the options for finalizing size, fit and choice.
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November 2023 by Ruben G.
I wanted to give feedback on this service. As the groom, I was stressing out on how I would get my groomsmen to all be wearing matching suits. The biggest challenge was that they were all coming from different parts of the country and some even from other countries. Looking online I found the Black Tux, went to Nordstrom location in Natick, MA to see how legitimate the business was before signing us all up for it. The service was great, the employees there (shout out to Rain and his coworker) were super helpful and made sure all my questions and doubts were answered. We booked the service, there was such an easy way to track on the website status of my groomsmen's orders to see when they sent in their measurements and booked their rental and I even benefited from the awesome promotion of my suit as a Groom being free given the size of our party! The suits arrived well before even the set 10 days before the event, 1 suit jacket was too tight for my best man and he called and quickly got sent a better fitting one before the big day. I will definitely recommend this service to friend and folks I know are in the similar situation I was, where I was looking for a rental service with the ability to support groomsmen groups living in different locations. The suits looked and felt great, definitely helped make the planning process easier and happy to say it was a perfect New England Fall wedding! Thank you Black Tux!
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November 2023 by C. L. K-W.
Sean/Shawn gets 6 stars. Dan gets 0 stars. Hence, an average of 3 stars.TL;DR: Sean/Shawn-amazing, kind, helpful. Dan-echoes of sexism/racism/unconscious bias draped in unprofessionalism.I present female and I'm in the men's section. Cool. Sean/Shawn wasn't thrown off. He walked me over and made the expected small talk about being a groomswoman. I was early and waited 20 minutes while Dan ignored my existence as I was sitting IN THE BLACK TUX WAITING SPACE. Sean/Shawn came to check on me since Dan had busied himself with other things, including the appointment after mine. Dan didn't even acknowledge him.Even after telling the next appointment he'd get back to him, Dan fielded ANOTHER question while I was sitting in front of him. Fitting was sloppy. The pants were awful. I was swimming in the jacket. The only tailoring offered was the pants hem. Picture that scene from The Little Rascals in the bank. I was Stymie. Terrible. I'll spend my money elsewhere
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September 2023 by Dennis G.
My future son in law is using the black tux for his and my daughters wedding this month. I never buy clothing online so I started a bit skeptical. I shouldn't have been. This business is great. Smooth transaction and everything is quality and customer service outstanding!!!
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September 2023 by Seth Shippee
Use anyone else. Everything they say is a lie. They can’t actually meet their own promises and then refuse to do anything about it. They truly are the worst company I have ever dealt with. One of my groomsman only got his suit the day before the wedding and it fit poorly, but at that point nothing you could do. Another suit black tux called to tell me they couldn’t get his size the week of the wedding. Their solution can’t he just where a size or two smaller.
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August 2023 by Preston Fitzgerald
Came to get fitted for my wedding tux and Dan Potthoff was extremely helpful. My groomsmen and i showed up unprepared and he accommodated all of us and helped us get fitted. Come in and ask for Dan. Best service I've had!
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August 2023 by Jeremy Nelson
Dan was extremely kind and helpful, he went above and beyond to assist myself and the rest of my group, MUCH better experience than when we went to one of the most popular men’s dressing companies.
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July 2023 by Michael Ames
Had (8) 30 minute appointments scheduled throughout the course of the day. Patrick was very helpful in completing each appointment as we came in on a rolling basis and we finished ahead of our appointment timeframe. Patrick was a pro!
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July 2023 by Aram Kerr
Patrick was professional, efficient, and knowledgeable. He took care of our group and offered valuable insight during the tux fitting process.
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July 2023 by Michael Bednarsky
Dan was extremely helpful and friendly throughout the process of being fitted and deciding on purchases and rentals. He was very knowledgeable of various styles and what looks good. Highly recommend for any tux and suit purchases and rentals!
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July 2023 by Bryan Mokrisky
Dan Potthoff was great. I came to the Natick location to see the tan suit in person for my upcoming wedding. Dan was nothing but a gentleman and very knowledgeable about the process of ordering through BlackTux and had answers to every question that I asked. I would 110% recommend anyone I know to come this location and would be confident Dan would provide just as great of service to others as he did for me.