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June 2025 by Jake Mycofsky
I went in to get a document notarized and had to agree to a lengthy document agreement about arbitration. Only after doing that did I get to see the $50 charge!!
I would NEVER return to this business again.
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June 2025 by Alexander DeGroot
Disorganized and very poorly run. The store is always a complete mess and the manager/owner is a inhumane and terrible manager. Go someplace else, fast.
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May 2025 by Kerry
Excellent employee assistance and kindness. Employee number 19669
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April 2025 by Charles Mac Fadden
After driving all the way to Natick, the female worker at the store who watched me carry in three huge boxes waited until the last minute told me I couldn’t return the boxes because they weren’t taped up when I’ve been to this location plenty of times and never had that issue as well as I literally went to Newton today and they taped it up for me with no issues at all. Horrible service and a complete waste of my time going to this location.
Completely unhelpful !!!
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March 2025 by Andy Harms
I have never been treated worse by any business, ever. Something really wrong with this location.
Reply to below: using a UPS store as a holding location for a UPS delivery is illegal? Perhaps I will just phone the Natick police and see what they think. And perhaps my lawyer. I will be in touch soon.
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February 2025 by Peter Whitmer
At the Natick store, 2 of my 4 packages haven’t even been received by UPS over 24 hours later. I’m really worried they’re already lost or stolen. The store was chaotic and packages everywhere with no oversight. I should have listened to reviews of this place.
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January 2025 by Kip Dole
They are under new management now and are very polite!
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December 2024 by Johnny Dance
The manager is out the back complaint about having no one working. While a queue of people piles out outside. Do some real work. Your employees are amazing
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December 2024 by Priscila Nagy Martins
The team at UPS Store in Natick went above and beyond to help me fix an issue with a shipping label from another store. Even though it wasn’t their responsibility, they were kind, patient, and resolved the issue quickly. Exceptional service—highly recommend!
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November 2024 by kehinde obawunmi
I shipped my 4 belongings I only got 3 but haven't received the 4th one through this store since September. And the fourth one have some expensive things in there. I called them severally but I was constantly ignored and delayed. I convinced this last package📦 is stolen. I haven't had Peace of mind because of this. I called the ups corporate more than 3 times they said they never got the 4th package that i should out to the store whuch i did but refused to find a solution ir find ny package. And you dare threatened me for a law suit?!!! You must be joking!! Don't ever go to this store ever!!!
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November 2024 by John Davis
I use this store all the time and their customer service is excellent and incomparable to any other store in the area.
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October 2024 by Effi Bleich
Terrible service guy in the phone was nasty this place is bad
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September 2024 by Donna McLeod
This store is very busy but despite that the manager took the time to help me understand the complexities of International Shipping. He went out of his way to make sure I knew how to do it successfully and for the most economical price.....the stuff is scheduled to be here tomorrow....I couldn't be happier or more grateful for this managers help!
They blow FedEx out of the water.
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August 2024 by Ben A
Consistently and prohibitively expensive shipping costs at this store compared to others. I still use this store for Amazon returns. But because of high staff turnover and low staffing, there is always an incredibly long line.
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August 2024 by B.D. A
Consistently and prohibitively expensive shipping costs at this store compared to others. I still use this store for Amazon returns. But because of high staff turnover and low staffing, there is always an incredibly long line.
