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December 2023 by Nicholas Bennett
Thank you to Ryan who was polite, accommodating and helped get my ESIM which I apparently deleted in a new phone changeover resolved in short order.
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December 2023 by Ben Johnsenberg
I got a large promotional credit on a new phone (~$700). I was told in a few months I'd be able to transfer my phone to my wife's account and the promotional credit would transfer with it. Lies! I just got done chatting with Verizon and they said that's not an option.
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December 2023 by nourihneidi
Ryan is by far the best I have ever dealt with at 4 different providers so far. Knowledgeable, caring, & fast. He explained all the steps all the way, no hassle & super smooth transition. Thank you so much Ryan, you really made a difference. Verizon is very lucky to have you on the team!
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December 2023 by Marsha Finkelstein
Excellent and patient sales staff provided us with much needed information to purchase our phones and accessories.
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December 2023 by Bonnie Swart
The man, Samaar who helped us was amazing! We went above and beyond to help me.
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November 2023 by Ernie F.
I added a fourth line and the only charge was supposed to be $35 activation charge. The store added insurance plan, and various charges, now I'm wasting my time having to call Verizon to correct the issue. Beware, get everything writing.
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November 2023 by Ernie F.
I added a fourth line and the only charge was supposed to be $35 activation charge. The store added insurance plan, and various charges, now I'm wasting my time having to call Verizon to correct the issue. Beware, get everything writing.
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October 2023 by Donald McLaren
Store will cancel your order and not tell you.
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September 2023 by Alexis Bloedel
Ryan was the BEST verizon store member I have ever interacted with. Not only was he extremely helpful but also made the interaction quick!! I left accomplishing everything I needed and all of my questions were answered clearly. I will definitely return to this store for future verizon problems even though I live in downtown Boston.
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August 2023 by Mx G.
got routed here to get my phone dried. It is in a mall. it took longer than they thought and it did not work completely, but not their fault. rate at $30 was ok. they were rather poor at estimating time and pace to get it done, and they signed off on it as being A-OK, when it was not. it was broken. they then could not sell me a replacement without changing my number. perhaps this was a scam to make sales, or a can't be hassled factor, or who knows what. then sent me a wild goose chase to find an unlocked phone. eventually I found another Verizon site to replace my phone. I'm not saying they did not do the right thing, but the inability to sell a phone was a real downer, and the helpful suggestion to buy a phone from a nearby store (but not next door) in the mall that clearly did not sell them was either a lack of care or done for sport. I hope I don't have to go back, and I think next time I would try staples who also has the dehydrator machine. Next time I will also not put my drink into my dry bag....
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July 2023 by Shyanne
The store staff was courteous, patient and would do everything they could to ensure customer satisfaction!
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May 2023 by Shawn Wong
Ryan is awesome and I was amazed by his professionalism! He was very knowledgeable and patient, provided great information and solutions, certainly made it easy for us make our decisions. Thanks again for your help!
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May 2023 by Mark Emery
My wife and I both like to work with Christian at the Natick Mall. He does a great job and really gets to know what you want in a phone, so that options are maximized. I was going to pay extra for a camera level I didn't really need, and he laid it all out for me. Now I have just what I need in a phone, more data and actually a cheaper plan.
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May 2023 by Hub Leather
Well done, experienced sales rep and personable…
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April 2023 by Pat Baker, Realtor
Truly a great experience in every way. Extraordinary Customer service. Everything went so smoothly. I recommend this Verizon highly and the person who helped me through the process whose name is Sameer.