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January 2024 by Karen Trigueros
I had a bad experience when I paid my stuff.The cashier scanned twice one item when I told her she didn't care. So after I paid I double checked my ticket and she did scanned twice. When I told her, she looked at me really mad.It wasn't even my fault.She returned one item even without checking it that was the wrong one. After all of this I thanked her and she didn't respond.That's not a good customer service.
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December 2023 by Michelle
staff is disgustingly RUDE and goes back on their word. made returning and exchanging an item more difficult than it needed to be that i had to drive to another victoria’s secret where they did it so easily. workers clearly had no idea what they were doing because they kept on giving mixed information and then ultimately went back on their word about allowing a return when i previously called them and they said it is an easy return
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November 2023 by Carolyn Hernandez
Mona made all the difference in my experience. I went in not expecting much but left knowing my exact bra size and two new sets. Mona helped me find the right fit and made my experience fun. I will be back!
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September 2023 by MADD FAM TV
I shopped at this store yesterday with my teenage daughter and I left so upset they must have thought I was a thief. One employee asked me if I needed help immediately when we entered the store, I said no thank you. she followed us throughout the whole store, when I grabbed an item she was awkwardly standing behind me asking me if I needed help. She was popping up behind me from everywhere. Even the fitting room, and I was just walking by it, I wasn’t even going in! She grabbed a shopping bag and threw my items in there, the perfume bottle fell and broke because she was so aggressive. Then she followed us to the register and made sure all of the items were paid for. What a horrible , very uncomfortable experience. That is not good customer service, it’s called Racism. And it was my first time at this mall. Smh
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August 2023 by Luisa Cestari
Line is 20 people deep, many associates in the store. One person on cashiers desk. Horrible attitudes and very bad service.
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July 2023 by Colleen C.
Went in there today the line was so long there was only 1 person working the register and she was going so slow. Went to buy my stuff at pink and the woman said no you have to go to the victoria side. The line was so long I put my stuff down and walked out.
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June 2023 by Christina K.
I went into this Victoria's Secret today for a bathing suit. I was a little overwhelmed. A lovely young lady came and offered to help me. She showed me some swim suits, but they weren't what I wanted. She took me to the opposite side of the store to show me more. I picked a few and tried them on. She found me after and checked in with me. She answered my questions and showed me where something else I was looking was located. When I came around again, she saw that I had many things in my arms and offered me a bag. She got me back into the fitting room and came back when I called her to help me with something. I don't know how many times went back and forth for me today. She was polite and very pleasant. She never once got exasperated with me. I came away with 3 bathing suits thanks to her help. I've recently had poor customer service when shopping and dining out. This was such a pleasant experience. I really appreciate all that she did. I will certainly be back to this location. Thank you!
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May 2023 by Katharine Boyd
Awesome! I always find what I'm looking for here. Employees are always there willing to help.
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November 2022 by Katrina
Staff was friendly and place is well stocked and clean
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August 2022 by Karaday Shaw
Prices have shot up ,not worth it
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July 2022 by Matthew
Nice employee named Kara helped me pick stuff out!
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June 2022 by Debbie Lariviere
They need to bereeducated on measuring g woman for underwear way off the mark
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April 2022 by MaXimumRide47
I was greeted at the door and measured which was nice. I went and tried on the items, but when I was done there was no one on the registers, it took a while to get rung up and the sales associate kept promoting "spend $100 and get a free tote" which was annoying.
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January 2022 by Isabel K.
rude costumer service... employees talking about wanting to punch costumers in the face at the enterance.
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September 2021 by Jake Russell
Smells nice
