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November 2023 by Michael Konanec
Was the only person at the counter for 10 minutes w 4 people working and no one bothered to even acknowledge me. Now on hold for 20 minutes with "1 caller ahead of me" over and over.
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September 2023 by cheryl s.
I was in Walgree2 days ago. They were unable to fill my script but didn't ask any other Walgreens for it. Now 2 days later U still don't have my Pred for my copd. I sat there for 3 hrs listening to other's complaints about this that and the other thing. Disgusted
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August 2023 by S.A. Roy
Recent pharmacy staff changes due to the resignation of the pharmacist Mark have made me drop them as a pharmacy. Had been with them for years.
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May 2023 by zhuohan yu
very poor experience to take a passport photo, very unprofessional and the person was not familiar the camera or machine at all! The photos were all fuzzy and can not use at all.
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April 2023 by Giraldo H.
Be careful when getting a multi-dose vaccine here; the instructions for when the second dose is due are sometimes wrong. Double check accordingly because they take no accountability for their mistakes and offer no empathy when you follow instructions and show up for your shot but are turned away because not enough time has passed. Fortunately, you can schedule your future vaccine shots elsewhere, hoping for more accuracy on dates.
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January 2023 by Javier C.
We made an appointment for flu and Covid vaccines for my 20 year-old son a few weeks ago on Dec 29th 2022. We showed up on time and went to the pharmacy. The lady who took care of us at the counter was seriously impolite, bad-mannered. However, this was nothing in comparison to the pharmacy manager. He was incredibly rude. I have never experienced anything like this anywhere. I am a physician and I know how to treat patients with respect and empathy. This person displayed a mix of arrogance and hostility. In addition to his impoliteness, he challenged if we were going to have the resources to pay $60.00 dollars for the Flu vaccine in an antagonistic tone. At the end, the Covid vaccine was applied, and we decided not to proceed with the Flu to avoid the aggressiveness of this individual (we went to CVS instead). In an embarrassing episode, my son even said "thank you for applying the vaccine, have a good night" with his sweet broken voice to calm this man down. He did not answer, he just ignored him.Important to say, the couple that was before of us experienced the same aggressiveness. This was an elderly couple that told us to be "patient with the manager manners" when they left. We did see how this elderly couple was treated by this person. I felt bad for them.We have observed the behavior of the pharmacy employees at this particular Walgreens location. We are shocked to see how the pharmacy personnel treat their patients, clients, elderly couples, even kids with special needs!I reached out to the district manager of Walgreens recently and I did not receive an answer. This place has to be avoided. The pharmacy team needs some serious training on customer service, particularly treating patients. They need to understand they are healthcare professionals dealing with human beings in need.
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September 2022 by Maureen O'Callaghan
Went in pharmacy to pick up Rx for my son last evening.The pharmacist, an Asian, short woman, & pharmacy technician, young, tall young woman were rude, made me wait longer than I should have.It was 8 pm, I had worked all day & was exhausted, wish I had the energy to say I work in health care & was nice to my patients all day & what was there problem!!
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April 2022 by Helene
COVID Vax Scheduling is not well-coordinated. It's frustrating to schedule an appointment weeks out, then have the store call you the day of the appointment and direct you back to the website to reschedule because they RAN OUT OF VACCINES.
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March 2022 by Leah Z.
I usually go to CVS across the street but felt like avoiding the intersection today, so pulled into Walgreens for a few items instead. As I was walking the isles, I noticed an employee literally following me from isle to isle watching me.... Wasn't sure if he thought I was trying to steal something, but it was weird. When I went to check out, the cashier (don't remember name/didn't look at name tag) made several creepy/gross/inappropriate comments in response to my buying a pink gift bag and pink wrapping paper..... then said he "won't say anything else that just came into his head because he has to be 'professional'".... I tried to stop engaging in conversation and just wanted to pay and get out of there, but the cashier then said that he didn't actually ring anything up and had to unpack and rescan each items, while continuing to speak about overly personal and strange things including the fact that both of his parents are dead and being an orphan is hard..... then kept commenting on how much money I was spending.... literally just wanted to buy my items and leave and had to keep nodding and avoid eye contact because I was uncomfortable. Until there is a self check out option I will not be returning to that store in my lifetime.
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March 2022 by William Ledbetter
Mark and the staff are great. Always helpful and friendly.
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January 2022 by Anne Johnson
I received terrible in store customer service. I was sold holiday photo cards with no envelopes. When I asked for resolution, I was offered envelopes that did not fit. When I spoke with store manager that morning, she would not assist and went back to stocking the shelves. The employee I was working with did not know what to do.I will not bring my business to this store. Too bad as I recently relocated to Natick from Southborough which had a great customer friendly staff.
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December 2021 by Anrana S.
It's just like any other pharmacy. Nothing special. Went this week for my Covid booster. Chose this location based on booster availability. I was told to arrive 15 minutes early which I did. Then I promptly sat in the waiting room for close to 25 minutes. Nobody else was waiting. Nobody was in line at the pharmacy. Finally the pharmacist leads me into a broom closet size cubicle. Didn't ask my name or ask me to verify any information. Didn't even ask me what vaccine I was getting. Gives me the shot and walks out. I thought I was supposed to wait 15 minutes for observation? But nobody told me where to go wait. So I just booked it the hell out of there to my waiting getaway car.
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October 2021 by Bill D.
I have been using this pharmacy for about 15 years. The staff at the pharmacy are always courteous, knowledgeable, and professional. I won't go anywhere else for my medications.
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August 2021 by Gisela Fortuna
Awful over the phone service. You call to get information about a price. The pharmacist makes you feel like a nuisance. Never coming back. Switching to CVS
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November 2020 by Amanda Dinicola
Nadia was SO helpful to me when I was figuring out the Kodak kiosk inside the store.I could tell that she was about to take her lunch break, but she continued to help me with the photo prints. What a fantastic employee! Thank you Nadia!!