-
February 2024 by Theresa M.
I started banking with leader bank 10 years ago and it used to be great but in the past year to two years, the customer service had really gone down hill. it seems like they no longer care about the person behind the phone or the account like they used to which is like most banks accept it wasn't like this before and it now it is. I have relocated most of my funds to another bank. I only keep this bank open because it's easier than dealing with them to try to close it.
-
January 2024 by John Datserakis
I had an excellent experience working with Andrew Monticone. I'm very happy with my decision to go with him and Leader Bank.He made the mortgage process a breeze with prompt responses, clear communication, and a friendly approach. I was often amazed at the turn-around time for some of his responses. Leader Bank gave me a very competitive rate as well, which was great.Andrew and his team were excellent and I plan to work with them again in the future.
-
October 2023 by Brendan Milik
We used Leader Bank to procure a loan for our new home! We are very grateful for the service provided by Bryan Kurzman and his team. They were extremely friendly, knowledgeable, and helpful throughout the process. As first-time homebuyers, we did not know what to expect when it came to financing and closing on our home. Thanks to Bryan, we felt extremely well prepared and confident. He was always responsive, willing, and able to provide advice and guidance. Great service!
-
June 2022 by Andrea Leary
We worked with Keith to purchase our first home. We got an amazing rate and the process was truly seamless. Keith and team were very accessible and knowledgeable and executed a very smooth process. It has been a very positive experience working with Keith and Leader Bank - highly recommend!
-
May 2019 by James Kowal
Being a first time homebuyer, Bryan's help through the mortgage process was invaluable. He was very professional and personable throughout the process.
-
May 2019 by Joshua Nguyen
I worked with Jim O'Malley and his team for recently purchase. Jim is very knowledgeable person and pleasant to work with. He and his team was doing very good job and efficient during the loan process. Thanks again !! Strongly recommend !!!!
-
May 2019 by Liz Gray
I have worked with Bryan more than once and I highly recommend him. He is knowledgeable, professional, and a super nice guy!
-
December 2018 by Vinod K.
Andrew was very helpful through out my refinance process, he helped me whenever I needed help and proactively provided me information to make the whole process simple and quick. It was a pleasure working with Andrew.
-
March 2018 by Stephanie K.
Andrew was extremely helpful in ensuring we understood the Leader Bank loan process as much had changed in the finance world since we had last applied for a residential 30 year fixed mortgage and bought a home, especially one that would require a jumbo loan option. He helped us from the start with the pre-approval letter and ensuring we didn't over commit in writing what we could afford and what we documented to the seller for the offer, to all the support he provided in helping us apply for the loan and get through the loan approval process and underwriting review of our loan application. He helped us well in advance to have all documents required and move through the approval process swiftly and without any snags or red flags. When we needed to find a strategy for how to best satisfy the loan requirements and down payment for buying the home of our dreams at a great interest rate of 3.8% in the process of trying to sell the home we owned, Andrew helped us consider several options in making it easier for us to lock in a good rate and secure the money required to meet our loan approval and also obtain what we required at closing. This really helped us in ensure our existing home sale did not interfere with our new home buying process and loan approval. We really needed guidance and Andrew was always available to answer questions we had or required any needed clarifications. Two weeks prior to our closing date, Andrew ensured we had everything required for the underwriter and so our closing day went very smoothly and we were even able to close early! We are now in a great home we plan to spend much of our future in for many many years all thanks to Andrew and Leader's commitment to us in seeing the loan process through. I would definitely recommend Andrew for anyone seeking home finance needs as he was recommended to us by a colleague at work who also utilized his knowledge and experience and it definitely paid off for us!
-
November 2017 by Paul V.
A lot of people told me that dealing with a bank when buying a house is the worst part of the whole process. I was referred to Andrew Monticone out of the Needham branch, through the whole process. Not only did he work step by step and helped me to find the best way for me and my family to get this done quickly and without any delays. He was very good at keeping me informed of what is going on and what to expect next. Communication was terrific and understandable all through this. Even though I dealt with Leader bank in Needham I visited the Seaport branch to open my accounts. In both cases I well pleased with the service and the people that work for this Bank. I wanted to use a small bank just because I knew I wouldn't be just a number in line. And I strongly believe that even if Leader Bank grows to a large bank the service and kindness I received will not change. I would love to thank Andrew and leader bank community for a great job and the compassion on which the showed me and my family. God bless you all. Nelson Vargas.
-
August 2017 by P W.
If you are looking for amazing service, great rates and transparent fees, Leader Bank should be at the top of your list in mortgage shopping. Keith Hapenney and his team (we also worked closely with Kerry McCarthy and Kathleen Hennessy) are amazing. They were able to secure a fantastic 30 Year fixed mortgage for us in an extremely tight timeframe, literally pulling out all the stops to help. I had no idea customer service like this existed any more and consider myself very, very lucky to have found them. Keith and team worked tirelessly--literally day and night to get this done. Keith was amazingly informative answering my questions at all times of day, and Kerry and Kathleen literally worked as fast as we could put the materials in their hands. Thank you to all there for helping us through this process. I have no doubt that our outcomes could have been very different had we not been working with Keith and team and Leader!
-
May 2017 by Chris S.
Andrew was a pleasure to deal with, responsive, knowledgeable, professional. I recommend working with him. Leader Bank's interest rates were competitive and their process was a lot less painful than my previous financings!
-
October 2016 by L R.
We worked with both Keith and David, as well as their support staff and everyone was excellent! We used a VA loan, so there was more effort on their part but David made sure everything went smoothly. We couldn't have asked for a better first time home buying experience.
-
October 2016 by Daniel A.
Fantastic experience with Leader Bank and Andrew Monticone. I turned to Leader Bank with only 30 days to close. I was told by many in the industry (including my personal and business banks) that Leader Bank was the only bank in MA that would be able to do this time frame. Andrew made it happen. All the paperwork was handled extremely quickly and professionally. He had a team of lawyers and other bankers that got everything moving fast efficiently. The interest rate was great and the fees were on par or lower than anything else I found around town. Go with Andrew, you won't regret it!
-
October 2016 by Danielle B.
We loved working with Andrew Monticone. Thalia Tringo, our excellent realtor, recommended that we talk to him about getting pre-approved for a mortgage. We needed to move fast, and Andrew was incredibly responsive, knowledgeable and professional. He answered our countless questions, responded promptly to emails and calls, secured us a truly outstanding rate on our mortgage and sent us a lovely housewarming gift when we moved in. He's a lovely guy, he provides an outstanding service and he has our highest recommendation.
