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January 2024 by Jenna Vanessa
Would be nice if you fixed the card reader when the door is locked, you know so your customers can actually access an ATM to our bank…. It’s been broken for a year. Y’all are a BANK you have Money. Fix it!!!! Cant even access my own banks atm??? Yikes. The female manager here is lazy and terrible and parks in customer parking 24/7 when there are legit only 2 marked citizens parking spots in the lot. She wouldn’t take my cash and deposit it for me, told me to use the atm. Ma’am that’s quite literally your job. I’ll be reaching out to corporate to file a complaint about her.
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November 2023 by Taslimah Khalid
HIGHLY UNPROFESSIONAL!!Teller left my account open after i left the establishment and deposited someone else’s check into my account and now my account is negative. This was after he put my cash transfer into the WRONG account. They admitted it was their fault and that the teller was untrained to do said transactions. They’ve done nothing to correct their mistake and have said it’s my responsibility to pay the money back. These people don’t care about their jobs and lose peoples money. The female manager is a condescending attitude ridden b. She blamed me for not “monitoring my account” as if that’s my job and not the job of the bank i trusted with my paychecks. Do not go here or trust them with your hard earned money. I’m seeking legal action against them and the teller.
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August 2023 by Sali S.
thank you for very good service. Yuliya is the best.
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July 2023 by deon jamason
Very dissatisfied with my experience here.i came to open a new account and was treated with ill manner vibes by the manager!! How very dissopointing that was..I believe it to be racial profiling due to the circumstances and if that were the case then it was very unprofessional and has caused in my personal opinion this particular location to be a"no comeback zone"I will never set foot in here again I did not feel welcomed ? or like my business mattered this will be the last they ever hear from me ✌️
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July 2023 by Corey Richardson
I watched the manager waive a list of fees for people she knows but that’s not my concern but flirting with minors that’s where I draw the line I will be closing my citizens account because I can’t condone those actions as a adult and store manager all shame
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July 2023 by tiffany jackson
Manager was so dismissive
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July 2023 by Tiffany Richardson
Worst place to bank at
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August 2022 by Thomas Turner
Friendly staff.
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November 2020 by Malika Jefferson
The employer guy kick me out of citizens bank because he thought i was staying here long he was also rude to me next time i wont go inside the bank to cash my check ill just have to go to their atm for now on.
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July 2012 by sherlyn j.
I agree with the above reviewer. High pressure sales. And the people are rude to beat the band. I have not at a good experience at either citizens branch in Needham. I am happy with any other branch but the ones in Needham.
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March 2012 by Michele B.
Don't go to this branch if you need anything besides the teller. We went in to get something notarized, and ended up receiving an unwanted high pressure sales pitch to change our credit cards and mortgage. It was like having to deal with a used car salesman when we just wanted a stamp on a piece of paper. Go down the street to the Highland Ave office.
