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August 2025 by Bill Eicholz
i had to ship documents and art work to CA. Sandra and Tim the mgr discussed my options and guided me through the process. very helpful .
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February 2025 by YUMI
Thanks to Carlos, I was able to safely find my package.
He did his best to help me find my package. Thank you so much.
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December 2024 by Pa Moua
Great customer service and experience. They were helpful and responsive. We printed copies needed for a conference in Boston here and saved $700. Would def recommend.
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October 2024 by KimBuck2
Carlos and Adam took time out of their day to go above and beyond to make my challenging day better. Their kindness and help was more than generous and I'm very appreciative. Thank you again!!
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October 2024 by Stephen Kane
Carlos was exceptional and provided phenomenal service. Kudos Carlos and team!!!
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May 2024 by Patrick Gatto
Great Service
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September 2023 by Jeremy
Terrible customer service. Employees are completely disinterested
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August 2023 by Judy huvos
Matt and Carlos are consistently excellent when I work with them on large printing projects. I've been happy with Carlos for years and recently had the pleasure of working with Matt, who went out of his way to make sure my large-format retractable posters were not pixilated, which they would have been had he just processed the low-res file I sent and said nothing. The printing work has always been solid, in my experience.
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June 2023 by Marco in New York
Well organized store with neat customer service. Got my package taken care of promptly and had a nice conversation with the associate (Bobby if I remember well) .Plenty of stationary items in case you need anything and the self serving copy machine is convenient and cheap.
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May 2023 by melissa berger
I stood at the FedEx counter for 10 minutes waiting for a receipt for a prepaid package. The only associate in the store ignored me when I walked in, and didn't even respond to me after I said "hello." She was at a computer behind the front desk when I walked in and made no effort to tell me it would be a moment, or even to make eye-contact. She seemed to be helping another customer who was using the copier; however, in the many times she walked back and forth, still made no effort to acknowledge me. When she finally went to the FedEx desk, she picked up a package that had been sitting there and scanned that before she finally asked if she could help me. She told that I could have used the self-service kiosk for a receipt. Who even knew that was an option. She could have mentioned it 10 minutes earlier!! On top of that, the floor in the store was very messy and needed a good sweeping (I had a long time to look around while I was waiting!!). Absolutely abominable customer service!!
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April 2023 by Patrice
I have used this location for various services over the years and I have always found the staff helpful and pleasant. Again today they took time to help me with some copy issues that helped me get in and out quickly. Thanks!
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March 2023 by Harrison Wilcox
They don't accept Happy Returns at this location. Even if you have a Happy Returns code they make you buy packaging. I checked with the vendor who I was returning the package to and they confirmed that for some reason some FedEx locations don't accept.
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February 2023 by DJ H.
If you like dealing with unhelpful employees who do the bare minimum and seem generally miserable to be there...then this shipping center is for you!
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December 2022 by James Zhang
Shipped 12/8/22, supposed to arrive 12/10/22. It’s 12/12 not delivered yet. Very disappointed.
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December 2022 by Deedee
I was at FedEx in Needham today to drop off 2 returns, a "happy return" and one that just instructed me to drop it off at a fed ex. The woman who helped me was unpleasant and ill-mannered. When I mistakenly thought that they were both "happy returns", she was quick to tell me how wrong I was. Never a smile, just a dour, off-putting expression. She was incredibly UNhelpful. I have been in sales and behind a cash register in the past and I would have never treated a customer so rudely and disrespectfully. I hope to never visit that store again
