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January 2024 by Kwallcoder
I haven’t been to a Staples Connect before, though I can guarantee I will start going more often. I came today to ship some items, but I saw a monitor that I have been interested in for a while now. The staff was great in helping me find information about this monitor, but who I found the most helpful was the cashier, Shirish. Shirish was super friendly, supportive and relatable. Not only was he super fun to talk with, but he was also able to answer all my questions and informed me of their coupons and app. In the end, Shirish was able to help me get a good deal on my monitor. I had a frustrating day at work, but Shirish honestly made my day a whole lot better.
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January 2024 by Aaron M.
Staff in the printing area was extremely rude/condescending. I asked for help printing out a shipping label, and the staff member was rolling her eyes and seemed very annoyed to be helping me. I packaged my item and took it to her to pay for all the items I used. I figured she could just look them up in the system. She looked at the package and glared at me and said "since you already sealed the package, I have to go find all the items and scan them." I would have been happy to go bring her the items but before I had the chance to respond, she stomped off. When she got back to the front desk with the items I apologized for sealing the envelope. She gave me another annoyed glare with no response. I realize I made her job harder which i felt bad about and tried to apologize but she made me incredibly uncomfortable. I probably would not return to this location.
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December 2023 by Sharon H.
Staples has really dropped service levels significantly. Went to one location for a tsa pre check appt just to find out after waiting for 15 min that the employee that conducts that service quit. Was told to go to Dedham but they don't offer that service. Now in Needham and waiting outside an unmanned area with a long line with vague assurances that the employee will turn up eventually.
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November 2023 by TW
TSA PreCheck service is not available and no notification sent. Very frustrating.
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November 2023 by Jenya Kruglyansky
This is not my first visit to this store and every time I visit, I receive an outstanding customer service. Today, I needed to do some printing & scanning jobs. Chris greeted me as I walked in and offered me an assistance. He helped me throughout the entire process with my somewhat complicated order making sure everything came out the way I needed. I appreciate Chris for help today. I like to know that I can get the high quality service here which brings me back to this store. Thanks to the associates for making the difference.
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October 2023 by Santhosh Sathiyaraj
I placed my order online and was ready for pick up in less than 15 mins. Pick up was fast.Had goo experience with in store shopping in the past.
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September 2023 by Paula Crerar
Alex took the time to go over all my shipping options. Exceptional service!
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July 2023 by Ira Cohen
Store is organized and clean. One of the nicest Staples I’ve been in.Lisa cashier was very patient and couldn’t be nicer. A +++ ?
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May 2023 by Nadine Marcellus
I recently went to use the Print and Marketing services at this Staple location. Vicki, Alex and other associates were simply amazing with their assistance!! Alex patiently walked me through creating customized memorial thank you cards for my aunt by presenting several design options to choose from. He was able to access the funeral programs to create the vision I had for the thank you cards. The staff Is very professional. It was worth the drive from Mattapan. I highly recommend Staples Connect!
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May 2023 by Avery Jones
Worst burgers I've ever had but the caesar salad was delicious. Spent 48 minutes browsing the merchandise. Thanks.
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May 2023 by Geovane Rosa
I went to get a passport photo. Long wait for the photo be ready.Bad customer service
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March 2023 by Tim S.
I continue to be impressed by the Staples store in Needham, Highland Avenue.In this review I wish to thank Dave McNeish for his help with printing photographs for a family event.It was help that was needed although the purchase was nominal. Dave was helpful and treated me with respect considering the circumstances. I often come here to hang out and get out of my home office. Once here I start remembering items that I need. Even when I come to the store to hang out and have coffee, I never leave without buying something. Great customer service is valuable in today's retail store marketplace. Why visit a store when most items are available online?I like the feel of a brick and mortar store. I like the interaction between sales staff and me. I like to interact with other customers. What's on sale? What's trending?The experience online is linear. It's visual on the online stores.Many more senses are involved with an in store experience. Visually you see the products but in a three dimensional way when seeing items in person. Here I can sit in an office chair and write this. It smells new. It feels supportive and yet comfortable. A possible sale today? Who knows. With a good sales person, I feel comfortable in returning to this store again. If I had a bad experience I might not return. Accommodations to Dave McNeish at the Needham store!
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February 2023 by Albert K
Store seems remodeled since I last went. Amazing recycling program. Staff are professional and helpful.Store is very clean. Impressed by this store.
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February 2023 by David McKenzie
I needed to have some return mailing labels made.I was sure, I was going to be told to figure it all out by myself.Instead, Michael gladly did it for me in a matter of minutes.He made it look easy.Perfect example of excellent customer service.Staples is lucky to have him as a employee! ?
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December 2022 by Matthew L.
Not sure why such low scores for this location. I use them for coworking in their Studio space which is one of the nicer spaces around and its not only convenient, right off Route 128, and main drag of Highland Ave, its easy to use with expanded hours and best thing about using an office here, the store is directly attached in case you need any supplies. The staff here is friendly, helpful and knows customer service. I am usually not a big fan of Staples, however they have redeemed themselves in my eyes with their coworking spaces and affordability compared to competitors.