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January 2024 by Karim Azer
Pharmacy was not able to provide prescription despite coverage. Generally not helpful to customers, poor communication and seems to be understaffed.
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December 2023 by Che SALAME
Their pharmacy techs and pharmacist should be brought behind the woodshed for their lack of understanding
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September 2023 by Genevieve Davis
They are always nice.
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April 2023 by Evan Judd
Poor communication: often there are holds on our prescription we don't know about. Usually have to call to figure out why it has not been dispensed and sometimes have to wait on hold for 30+ min just to learn the reason. They never tell us there will be a delay, we just have to wonder why it wasn't filled, then call and wait on hold. Wastes valuable time. Poor experience in general at this pharmacy.
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December 2022 by teodolinda gonzalez
Excellent services and beautiful place. Congratulations ????
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September 2022 by David S.
Completely and utterly abysmal. This was a not terrific pharmacy a year ago that somehow managed to become substantially worse. As I sit here waiting "for 30 minutes" for a prescription I called and confirmed was ready, there is a line 10 (*ten*, no hyperbole, wait, make that 11) hopeless souls of Needham waiting to talk to the person behind the counter who is absolutely bereft of any ability to make anything, at all, happen. I already transferred my prescriptions to the local CVS but the numskulls here have already "filled" it (despite it not being ready), so I'm stuck. Maybe I'll update in an hour, when I'm still waiting in this $&%!ing line.
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September 2022 by Susan K.
After the rather good Walgreens in our town closed, my prescriptions were transferred to Walgreens in Needham MA. This place deserves ZERO stars. The store is filthy, service at the pharmacy is abysmal (20-30 minute lines to pick up "ready" scripts and rude cashiers), and they never answer the phone. If you try to call, hold times are routinely between 30-45 minutes and the phone lines are frequently out of service. The ladies' room is a disgusting pit that looks like it has never been cleaned. No hand towels or paper, waste cans are overflowing, and floor is sticky. This is no way to run a business, especially a drugstore, and whoever manages this place should be ashamed. But feedback falls on deaf ears and no one in charge seems to care. As of today, our family's prescriptions and business are being transferred to the neighborhood CVS.
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August 2022 by Sean D.
Rude and incompetent pharmacist. Very poor communication skills. CVS has my business from now on.
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August 2022 by Matt Cook
Spacious and clean with friendly service. Certainly not always a guarantee at a Walgreens.
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July 2022 by David K.
The pharmacist and the administrator at the pharmacy here at Walgreens in Needham are completely incompetent. My friend has been inside there for 40 minutes waiting for a prescription that was supposedly already done, she had surgery today, and they are total morons. CVS is so so so much better, do not go here!
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February 2022 by Carl T.
Had two scheduled appointments for shingle shots for my wife and I. The system scheduled us for 1:30pm and 2:00pm. We got to Walgreens in Needham at 1:20pm answered all the questions verbally that we completed online and then had to complete the same form manually. That is a joke in itself. The issue we had is that we were informed that even though we had an appointment that the pharmacist has a 1/2 hour break and would only do the 1:30 appointment and would cancel the 2pm so I had to come back later. She wouldn't do us both at 1:30 or slide her break 5 minutes to accommodate us. Time for a new pharmacy!
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December 2021 by Thomas Turner
Service provided by the staff is really good. But they don't have nearly enough staff. Corporate management keeps cutting hours for staffing
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November 2021 by Jim R.
Incompetent pharmacy. Either under staffed or just not competent employees. Use CVS.
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November 2021 by Peter C.
I have had great luck at Walgreens. Sandy is fantastic. Jovani does a great job at the window. Recently, I as very concerned about getting a prescription that I would need the day after it became available as I was traveling. I spoke to Mark and asked what I could do on my end to help ensure I would get it. I followed his suggestion and, sure enough, I got my prescription on time and was able to go on my trip! I think, in general, that the big brand pharmacies over work their employees and that it is easy for them to loose sight of the fact that they are helping sick people. That IS NOT the case at Walgreens on Highland. They genuinely care!
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October 2021 by Brian S.
I don't know if it is just this Walgreens or all Walgreens, but they are TERRIBLE. Every time I come in to have a prescription filled there is "something" to deal with. Every prescription feels like it's their first one. This is how I imagine it would be if 7-eleven started offering pharmacy services.