Walgreens

Most Recent Comments

• September 2022 by David S.
  Completely and utterly abysmal. This was a not terrific pharmacy a year ago that somehow managed to become substantially worse. As I sit here waiting "for 30 minutes" for a prescription I called and confirmed was ready, there is a line 10 (*ten*, no hyperbole, wait, make that 11) hopeless souls of Needham waiting to talk to the person behind the counter who is absolutely bereft of any ability to make anything, at all, happen. I already transferred my prescriptions to the local CVS but the numskulls here have already "filled" it (despite it not being ready), so I'm stuck. Maybe I'll update in an hour, when I'm still waiting in this $&%!ing line.
• September 2022 by Susan K.
  After the rather good Walgreens in our town closed, my prescriptions were transferred to Walgreens in Needham MA. This place deserves ZERO stars. The store is filthy, service at the pharmacy is abysmal (20-30 minute lines to pick up "ready" scripts and rude cashiers), and they never answer the phone. If you try to call, hold times are routinely between 30-45 minutes and the phone lines are frequently out of service. The ladies' room is a disgusting pit that looks like it has never been cleaned. No hand towels or paper, waste cans are overflowing, and floor is sticky. This is no way to run a business, especially a drugstore, and whoever manages this place should be ashamed. But feedback falls on deaf ears and no one in charge seems to care. As of today, our family's prescriptions and business are being transferred to the neighborhood CVS.
• August 2022 by Sean D.
  Rude and incompetent pharmacist. Very poor communication skills.CVS has my business from now on.
• July 2022 by David K.
  The pharmacist and the administrator at the pharmacy here at Walgreens in Needham are completely incompetent.My friend has been inside there for 40 minutes waiting for a prescription that was supposedly already done, she had surgery today, and they are total morons.CVS is so so so much better, do not go here!
• February 2022 by Carl T.
  Had two scheduled appointments for shingle shots for my wife and I. The system scheduled us for 1:30pm and 2:00pm. We got to Walgreens in Needham at 1:20pm answered all the questions verbally that we completed online and then had to complete the same form manually. That is a joke in itself. The issue we had is that we were informed that even though we had an appointment that the pharmacist has a 1/2 hour break and would only do the 1:30 appointment and would cancel the 2pm so I had to come back later. She wouldn't do us both at 1:30 or slide her break 5 minutes to accommodate us. Time for a new pharmacy!
• November 2021 by Jim R.
  Incompetent pharmacy. Either under staffed or just not competent employees. Use CVS.
• November 2021 by Peter C.
  I have had great luck at Walgreens. Sandy is fantastic. Jovani does a great job at the window. Recently, I as very concerned about getting a prescription that I would need the day after it became available as I was traveling. I spoke to Mark and asked what I could do on my end to help ensure I would get it. I followed his suggestion and, sure enough, I got my prescription on time and was able to go on my trip! I think, in general, that the big brand pharmacies over work their employees and that it is easy for them to loose sight of the fact that they are helping sick people. That IS NOT the case at Walgreens on Highland. They genuinely care!
• October 2021 by Brian S.
  I don't know if it is just this Walgreens or all Walgreens, but they are TERRIBLE. Every time I come in to have a prescription filled there is "something" to deal with. Every prescription feels like it's their first one. This is how I imagine it would be if 7-eleven started offering pharmacy services.
• August 2021 by Scott S.
  Awful. They are incompetent, make mistakes and lack inventory. Last week, Lahey Hospital sent them 2 prescriptions to fill for us. We arrived there about 90 minutes after it was sent. Nothing was ready. The pharmacist was out of one drug so they called the other Walgreens to inquire if they had it. They were put on hold for over 10 minutes. This is wrong. We purchased one of the prescriptions and went to CVS across the street to get the other. They filled it within 15 minutes. By the way, the prescription that Walgreens sold us had different dosage instructions than given by the physician. Bad error on their part. In summary, it makes NO SENSE to order prescriptions from Walgreens in Needham. Besides making errors and being incompetent, CVS is a better option because if the CVS in Highland Street does not have it then you can visit the CVS 2 miles down the road next to Traders Joes versus traveling all over Boston for another Walgreens.
• April 2021 by Emma J.
  I have low expectations for customer service in a Walgreens, yet this location somehow falls even further below any standards. Both employees this morning were wearing their masks below their noses, and I had to go find an employee to help me at the photo counter after waiting 20 minutes after my pickup time.
• October 2019 by Meghan F.
  My husband, my dad, and I all placed photo orders on Columbus Day to take advantage of a special promo that was being run. To avoid having 3 people go to the store, I was listed as the pickup person for my dad and husband. The store refused to complete the order saying that it was only 1 promo per household. I offered to cancel my husband's order, since we do in fact live in the same household (although this was not actually listed in any fine print so I am not sure it was even true). However, Michelle said she would only make 1. I cancelled all of them and I am getting them filled at another Walgreens without any issue. Won't be back here, and will go to CVS for future photo needs.
• August 2019 by Virginia Borrelli
  Great place but has rude employees. I usually get nice deals on products here.
• July 2019 by Ð’'ячеслав Балевський
  (Translated by Google) A pharmacy where you can buy everything you need with a prescription and without. You can also buy water with nuts and everything you need for a snack.
• January 2019 by Patrick Rooneu
  Extremely nice staff especially the African American manager, he went out of his way to help my delicate situation, and was very respectful. At the pharmacy I was helped by a beautiful intern named Isabelle who called my insurance and resolved a small issue promptly. I found this store to be well managed and respectful.
• January 2019 by Leo Gerweck
  I've shopped at the store numerous times. When asked to help find an item, the help has always dropped what they were doing to find it. A clean well organised store.