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August 2023 by Mumbo S.
As a resident living on Eugenia street it's hard to fathom that this establishment has 2 large parking lots and cannot accommodate overnight parking for residents on the street. Not only that, the towing company that they use are scam artists and will charge upwards of $300 in 24 hrs just to get your car back. Not to mention damages sustained by a lack of care with your contract with Dartmouth towing.
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June 2023 by tony C.
5 star Love this credit union. Go to First Citizens' Federal Credit Union - 570 N Front St New Bedford MA 02745 US the girls are helpful and sweet. Keep up the great work
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June 2023 by X 23
Long wait time in drive thru
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March 2023 by mynine goesbang
Was great until they decided to close the union st branch. Temporary closed until further notice for over 3wks? I will be closing my account and switching banks. The other locations are a inconvenience for me.
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January 2023 by Darcy Morandi
They are rude. And if u are late once u lose the privilege to pay online for ever. U have to go to the branch that closes at 4pm and is only in new bedford. I live in a diff city. I went to the dealer and this is the bank that gave me an auto loan. The call center is run by a lady named ann marie and she is very very rude. Worst banking experience ive ever had.
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December 2022 by Robot Android
The Redhead lady is extremely rude!
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January 2022 by chris prause
This company is not what it once was.Customer service has tanked and it seems like management just doesn't care. Issues that should be quickly resolved (credit disputes, overpayments, paying off loans in advance) require multiple phone calls or showing up in person (fun stuff in a covid environment) just to be resolved. 24/7 support is also unavailable meaning your emergency has to wait until the next day.While it seems if you post a poor review someone from marketing will reach out to help rectify the situation, it's unfortunate that it even has to get to that point.I've closed out my account and opened one with Pawtucket. I've heard good things about Navigant as well.TL:DR: They're fine until there's a
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December 2021 by Bob E.
I offered to cosign a truck loan for my 29-year-old son, who had marginal credit (575 FICO). The dealership directed him to First Citizens Federal Credit Union in New Bedford, MA. The credit union then insisted I assume co-borrower status, and eventually lead borrower. This allowed them to replace a 575 FICO with an 822 FICO, but they only dropped the rate by about one-half of a per cent. Then, as any young guy with a 575 FICO is prone to do, he forgot to make a payment. The bank did not inform me until the 30th day past due, when they called us both. My son immediately paid, but they nevertheless reported a late payment to the credit bureaus for both of us even though we were not beyond 30 days late. No one from the credit union would make themselves available to explain or reconsider their position. They only accept visitors by appointment and limit staff availability to tellers and low-level CSRs. I called to complain about the premature reporting but was told the credit union was required to report us and no one could help me. So, here's their MO: offer credit to risky borrowers at high rates, force the low-risk cosigner to become borrower with a token rate reduction, then look for every opportunity to sabotage the credit of both original and inserted borrowers to create an even bigger market of low-FICO borrowers from which to draw future business. What a noble mission statement for a community lending institution! I've got scores of my own: one star for ethics (since there's no option for zero stars), one star for customer service, one star for product quality, one star for accountable management. This is an institution you should go to only when the local loan sharks have filled their portfolios.
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November 2021 by Joseph Sylvia
I've use the ATM inside and saw people standing around inside. I had a couple of people waiting to use the ATM and they where out in the cold.
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November 2021 by Muhammad Zakari Haruna
Advertising and promoting, this great investment opportunity is the only way I can say thanks to you Mrs Catherine Abramson , you are such and amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $
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August 2021 by Sheena Mae
This has to be the worse credit union ever. I had to wait in line over an hour...just to get to them for it to be broken. The other one was broken as well. Open up inside already. This is ridiculous.
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July 2021 by Tony Dominic
Cant even get real person on the phone app is terrible as well last day with first citizens horrible service
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July 2021 by Elizabeth Andrews
I had the pleasure of working with Kerry Johnson Medeiros recently and she provided impeccable customer service! She was beyond helpful, kind, and professional. Definitely top notch service. Thank you Kerry!
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June 2021 by James Souza
Never had any problems!?
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June 2021 by Edgar Ortiz
one of the worst you always have to wait !!! whether you go in or use the ATM ! you can go to the 3 closest ones and they are always full ! and not for good bank ! people like me who opened account and we don't know about the bad service.
