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“I wanted to leave a review for OJ because he was extremely helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood what I needed to know. OJ was patient, professional, and friendly, which made the experience much less stressful. I truly appreciate all of his help and would highly recommend him to anyone who needs assistance. Thank you, OJ, for going above and beyond!”
“I've had great experience at Extra Space Storage working with Tim out of both the Fall River and New Bedford Extra Space Storage locations. He is so friendly and provides professional and friendly customer service. He is knowledgable and is always looking to help out whether its checking processes, availability, pricing, etc. I appreciate his care and professional service. Thanks, Tim!”
“This was my very first time renting a storage unit, and I had absolutely no idea how the process worked. The manager, Mark, was incredibly courteous and helpful. He took the time to explain everything to me step-by-step, making sure I understood how it all worked. Thanks to him, renting with Prime Storage was so simple, easy, and stress-free. Highly recommend this location and Mark's outstanding customer service!”
“First I would like to give my appreciation to Bob, the manager. Knowledgeable, courteous and trustworthy. We need more customer service people like him. Next I will address the storage unit areas. Clean, exceptionally. Dry and absolutely no smell of mold, mildew whatsoever. I certainly would recommend this business. Thank you Bob for all that you do for your customers 😊”
“I’ve rented from this location for several years and have always had easy access to staff and the facility. Just today spoke with a very helpful staff member. In just a few minutes she had everything taken care of.”
“The lady with the short haircut (didn’t catch her name) at the front desk was so nice and helpful! She got us in and out in a timely manner!
Steve is the guy that moves the trucks and trailers around and he is so nice and friendly! You can tell he loves his job. He got our trailer hooked up in no time!”
“I rented here for quite a while, about 5 years. Most of the staff were great. The units were fairly clean, I had to sweep mine out before storing things. My only problem was the unit size I needed was not available and I ended up renting something far too large, but they kept the rent as low as possible. I was supposedly put on a list for the correct size, but after 5 years, I just couldn't afford the extra cost for wide open empty space. I needed the smallest unit they had, ended up with one of the largest. After waiting all that time I just couldn't keep paying all that money. Now I'm using my bedroom for the storage and sleeping on the living room couch. Just be sure you get what you need, not a waiting list.”
“Was helped by the manager Derek and he was very kind and professional, took the time to answer all my questions. Glad to see someone in this generation still cares about customer service !”
7AM - 7PM
415 Mt Pleasant St, New Bedford
Self Storage
“For Luis J
I recently picked up a U-Haul truck and car dolly for a long drive from Fairhaven, MA to Norfolk, VA, and Luis J made the experience so much easier! He was super helpful and knowledgeable, taking the time to ensure I felt safe as a first-time U-Haul car hauling truck driver. Luis J genuinely cared about my safety, and it showed. His customer service was top-notch, making the pick-up process a breeze.
The service I received from Luis J at the New Bedford UHauls location was 100 times better than what I experienced when dropping off the truck at the Monticello location in Norfolk, VA. Highly recommend working with Luis J if you need a U-Haul in the Fairhaven, MA area!”
7AM - 7PM
105 Rockdale Ave, New Bedford
Self Storage
“They always say there's always something to improve upon right? Well this time there isn't anything I can really point out! When I arrived, there was a truck waiting right out front, sadly I did not catch her name, but your counter person was fantastic! Positive, helpful, energetic, a pleasure to talk to. The truck was really nice, drive very smooth & responsive and excellent brakes. We arrived back, took a few minutes to get though return check in, and then all set! If i really had to knit pick something, disable the auto off in the truck when stopping. Once i figured out how to shut it off though it was fine. Thank you!”
Self Storage
Self Storage
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Self Storage
Self Storage
“We just had our 20 foot storage container delivered by Steve, and it was an excellent experience. Steve was incredibly kind and accommodating. He dropped our container at precisely the location we needed on our small property, mindful to protect trees, bushes, and accommodating are every request for aligning the container. The container arrived in pristine condition, perfectly clean and appearing seemingly brand new. Thank you to STEVE for the outstanding service!”