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“I wanted to leave a review for OJ because he was extremely helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood what I needed to know. OJ was patient, professional, and friendly, which made the experience much less stressful. I truly appreciate all of his help and would highly recommend him to anyone who needs assistance. Thank you, OJ, for going above and beyond!”
“I've had great experience at Extra Space Storage working with Tim out of both the Fall River and New Bedford Extra Space Storage locations. He is so friendly and provides professional and friendly customer service. He is knowledgable and is always looking to help out whether its checking processes, availability, pricing, etc. I appreciate his care and professional service. Thanks, Tim!”
“First I would like to give my appreciation to Bob, the manager. Knowledgeable, courteous and trustworthy. We need more customer service people like him. Next I will address the storage unit areas. Clean, exceptionally. Dry and absolutely no smell of mold, mildew whatsoever. I certainly would recommend this business. Thank you Bob for all that you do for your customers 😊”
“The lady with the short haircut (didn’t catch her name) at the front desk was so nice and helpful! She got us in and out in a timely manner!
Steve is the guy that moves the trucks and trailers around and he is so nice and friendly! You can tell he loves his job. He got our trailer hooked up in no time!”
“I’ve rented from this location for several years and have always had easy access to staff and the facility. Just today spoke with a very helpful staff member. In just a few minutes she had everything taken care of.”
“The storage space is just as advertised. As long as my belongings are safe and secure My rating is sufficient. The one thing by which I feel (not that one person's experience matters in a company this large) should accommodate a customer with a way to move items in and out when office is closed. I'm speaking mainly about Sundays, which is probably the most useful day when it comes to moving... I mean you could develope a corral with a key pass entry. If your equipment is NOT returned by said customer than charge that person the cost of a new flat dolly.
(I guess that's what they are called)
There is a sign up referencing "due to the fact customers don't return them a customer must wait until the office opens", certainly limits the usage time of the storage unit all together and due to the fact that there is nothing available to move heavy items to and from a storage unit that is very far away from the exit door, makes for bad business and unsatisfied customers. Although my number one complaint, I gave a 4 star. The attendant on duty is always kind and accommodating. It's the companies decision to have all customers suffer at the hands of those who do not comply. Your company should come up with a better solution. Ty”
“I rented here for quite a while, about 5 years. Most of the staff were great. The units were fairly clean, I had to sweep mine out before storing things. My only problem was the unit size I needed was not available and I ended up renting something far too large, but they kept the rent as low as possible. I was supposedly put on a list for the correct size, but after 5 years, I just couldn't afford the extra cost for wide open empty space. I needed the smallest unit they had, ended up with one of the largest. After waiting all that time I just couldn't keep paying all that money. Now I'm using my bedroom for the storage and sleeping on the living room couch. Just be sure you get what you need, not a waiting list.”
“Was helped by the manager Derek and he was very kind and professional, took the time to answer all my questions. Glad to see someone in this generation still cares about customer service !”
7AM - 7PM
415 Mt Pleasant St, New Bedford
Self Storage
“For Luis J
I recently picked up a U-Haul truck and car dolly for a long drive from Fairhaven, MA to Norfolk, VA, and Luis J made the experience so much easier! He was super helpful and knowledgeable, taking the time to ensure I felt safe as a first-time U-Haul car hauling truck driver. Luis J genuinely cared about my safety, and it showed. His customer service was top-notch, making the pick-up process a breeze.
The service I received from Luis J at the New Bedford UHauls location was 100 times better than what I experienced when dropping off the truck at the Monticello location in Norfolk, VA. Highly recommend working with Luis J if you need a U-Haul in the Fairhaven, MA area!”
7AM - 7PM
105 Rockdale Ave, New Bedford
Self Storage
“Excellent service very friendly staff very helpful too
Recommend to anybody who needs to rent a U-Haul local or out of state bound
Take care
Will
Good luck”
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“Carlos did an incredible job laying out our storage unit I was a little nervous about it scratching the street or the sidewalk but he did such a beautiful job and did it professionally I even gave him a round of applause thank you so much Carlos you’re the man!!”