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“Valerie was very helpful and accommodating during an extremely stressful situation. Her attentiveness to her customer service exceeded expectations and I am thankful I can put my trust in her and extra space storage when it comes to storing my belongings.”
“OJ was a great help . Very well respectful . Had no problem showing the different size in spaces . Was very helpful with making sure I did everything correctly with renting the space . Such a gentleman . Awesome employee he is ! Thank you OJ for all your help !”
“The storage space is just as advertised. As long as my belongings are safe and secure My rating is sufficient. The one thing by which I feel (not that one person's experience matters in a company this large) should accommodate a customer with a way to move items in and out when office is closed. I'm speaking mainly about Sundays, which is probably the most useful day when it comes to moving... I mean you could develope a corral with a key pass entry. If your equipment is NOT returned by said customer than charge that person the cost of a new flat dolly.
(I guess that's what they are called)
There is a sign up referencing "due to the fact customers don't return them a customer must wait until the office opens", certainly limits the usage time of the storage unit all together and due to the fact that there is nothing available to move heavy items to and from a storage unit that is very far away from the exit door, makes for bad business and unsatisfied customers. Although my number one complaint, I gave a 4 star. The attendant on duty is always kind and accommodating. It's the companies decision to have all customers suffer at the hands of those who do not comply. Your company should come up with a better solution. Ty”
“We were on a time crunch to move and we found out we had a wiring issue and John helped fix it quickly with amazing customer service. He really helped turn our day around and we are beyond thankful for his help in a stressful time.”
“I’ve rented from this location for several years and have always had easy access to staff and the facility. Just today spoke with a very helpful staff member. In just a few minutes she had everything taken care of.”
“All we wanted was a legitimate place for a legitimate price. So fast it's been a very straightforward transaction with CubeSmart (which has been hard to find elsewhere). I'm glad we shopped around and waited until we found something we were comfortable with. So far so good! I'm hoping the future price increases are reasonable. That's the only thing I'm nervous about. Otherwise, we are very happy!”
“Justin did a great job supporting us with services. Explaining how the billing, payments, late fees will work. Very courteous, professional and a great sense of humor.”
7AM - 7PM
415 Mt Pleasant St, New Bedford
Self Storage
“For Luis J
I recently picked up a U-Haul truck and car dolly for a long drive from Fairhaven, MA to Norfolk, VA, and Luis J made the experience so much easier! He was super helpful and knowledgeable, taking the time to ensure I felt safe as a first-time U-Haul car hauling truck driver. Luis J genuinely cared about my safety, and it showed. His customer service was top-notch, making the pick-up process a breeze.
The service I received from Luis J at the New Bedford UHauls location was 100 times better than what I experienced when dropping off the truck at the Monticello location in Norfolk, VA. Highly recommend working with Luis J if you need a U-Haul in the Fairhaven, MA area!”
7AM - 7PM
105 Rockdale Ave, New Bedford
Self Storage
“Very easy. Very simple. The guy who helped me was nice and patient as I was a tad bit late for the pick up of my rental. He gave me clear easy instructions on what to do when I dropped off as it was after hours. Will use this location again if I ever need to.”
“Well,i read all the 1 star reviews. All i can say is, if you paid your rent or just moved out when you were asked, you would still have all your stuff. It's not like you didn't see it coming, the courts are on the rentes side, it took months to get you out. I hope they destroyed all your stuff.”
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“Triston was very efficient, helpful and understanding as we had forgotten to take a few remaining items out of the container the night before. Triston helped remove the items and was very respectful and personable.”