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November 2023 by Celestial Bby
Staff is always willing to help n takes the time to make sure everything needed was taken care of really friendly n nice
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September 2023 by Frances Johnson
This place is a joke. Absolutely the WORST customer service ever. They treat their customers so horribly. Close early and offer no assistance when your in need. If I could give ZERO stars I would. Horrible store. I'm switching to another phone service. Goodbye TMobile
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August 2023 by Randy Fraticeli
Scott. Juan. Best t-mobile experience I’ve ever had. They were knowledgeable, polite, well mannered and incredibly patient. We were met with disappointment initially. They made it their mission to get my kids the iPads they wanted. (All within reason). They made set up easy and fun. It was also the shortest most efficient visit to a phone store I’ve ever had. If you need understanding, patience and kindness these are your guys!
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August 2023 by Michelle Tetreault
Great service. Very helpfull
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August 2023 by Nikkielynnn3
Just horrible how long you have to wait. Nobody cares. Bad customer service
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June 2023 by Thomas Kelly
Absolute worst customer service ever experienced! The manager or assistant manager whomever he is, is on a straight powertrip and believes he can talk to people however he wants. Disrespectful to say the leastWouldn't recommend this place to my worst enemy
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March 2023 by Toni Marie Jardine
I went to TMobile located @905 Mt Pleasant St. New Bedford, MA. The initial visit required me to come back the next day after being told I would be getting a particular phone and cable. The next day, they pulled a bait and switch and the price quoted went up another 150$. I declined to move forward with them. Now I am being harassed with a bill going to collections when I already called to straightened this out. I am very upset with T Mobile, that's putting it mildly.
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March 2023 by Coleman C.
This store is excellent - best in the neighborhood. The store is clean, the staff is friendly and the location is convenient.
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February 2023 by Pamela acevedo
Everyone at that store is nice especially the manager he always helps me out
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November 2022 by Jess Boysen
Maria was very professional and knowledgeable. She was very patient and got me the product I needed. Joseph is cool.
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November 2022 by Katja Meyer
The associates at this store gave me the BEST customer service experience i’ve ever had with a phone store. They were able to save us a lot of money by getting us switched over to T-Mobile. They were super patient when explaining things and very polite. I also noticed that they all work very very well together as a team, everyone pitched in to help and it made for an amazing experience. Allyson is clearly a skilled and VERY valuable manager. Thank you all so much!
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October 2022 by joseph pemberton
I was in need of a new BYOD plan and T-Mobile seemed to be offering what I was looking for. So, with moderate expectations, I walked into my local T-Mobile store in New Bedford. I was greeted by a customer rep Ian Falcone. I explained to Ian what I wanted, needed and expected. Ian was everything I could have wanted in a customer rep. His efforts blew me away. Ian was patient and professional. He made me feel valued and respected. He worked tirelessly at accommodating my every question and need. I walked out of the T-Mobile store with no surprises, knowing I got everything I wanted. T-Mobile gets a 5 star rating simply on the basis of a smart hire, in Ian Falcone. Ian was the epitome of what a customer would want in a "customer" rep.
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October 2022 by Robin Harris
Irwin is the best when it comes to customer service! He goes out of his way to help you. Every time I go in I know my problem will be resolved!!
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September 2022 by Eli R.
Allyson has been amazing things with the store and staff since taking over as manager! If you need friendly service, stop in here :-)
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August 2022 by michael Correia
I upgraded my daughters iPhone to the new 13 pro max. There was a lack of communication between me and the associate about a promotion. After figuring out the promotion wasnt added to the sale, the associate went above beyond to . help me add the promotion to my account. The team leader was also very helpful in making sure the issue was fixed and had no problem Compensating me for my time.
