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January 2024 by Heidi R.
It's been a crazy, hectic day and I'm exhausted but it wouldn't be right not to take the time to write a quick review to recognize the outstanding and exceptional customer service I received today from Derek, the Pharmacy manager at CVS on Storey Ave in Newburyport, MA. There was a pretty big mixup today with my insurance that was not only going to be an inconvenience for me but also was going to be a huge source of anxiety for me as well with a new medication. I have picked up other prescriptions before, either for myself or family members when Derek has been working and he always is so pleasant and accommodating. I have noticed the way he interacts with customers because it is not ordinary-he is usually smiling and making a well-above average effort to fill prescriptions, answer patient questions and provide suggestions. That pharmacy location is always insanely busy-it is ridiculous, in fact....and I am there frequently and I have never seen him not hustling to get everyone taken care of and doing it with a smile. In this post-Covid, crazy world where most people don't even make eye contact any more he is a diamond in the rough. I am not sure why there are not more good reviews for this location, because I know for a fact that there are plenty of people (some who I know and others whom I don't but have been side by side with) at that store that receive the same great service I am describing. Hopefully more people will take time out of their day to give credit where it is due too! Thank you Derek!
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April 2023 by Austen R.
I had the misfortune of dealing with the pharmacist on duty April 14, 2023. I was there to pick up a prescription for myself and my wife. There was some confusion about my wifes prescription and that led me to a conversation named Joe. I want to preface this by saying that until this point over the last 2 or 3 years dealing with this pharmacy I have had zero problems. In fact Derick the pharmacy manager is awesome. He's always gone above and beyond for me. My encounter with Joe is as follows. I asked Joe about why my wifes prescription which was a 30 day prescription wouldn't be filled until 32 days from the last fill. He said he had nothing to do with it was the insurance company was the one who gave that information. He continued and said if the prescription was fillable that he would not fill it without Narcan. After informing him that my wife had been taking the same exact prescription for years and if she was going to OD she would have done it by now that seemed to trigger him because he reiterated the same thing and said my wife should seek out a pain clinic instead of the pills. I made the mistake of telling him I was on a similar controlled substance for pain in my hips and knees which have been DIAGNOSED BY A DOCTOR was referred pain except for the pain in my left hip which I told Joe that I needed a hip replacement DIAGNOSED BY AN ORTHOPEDIC SURGEON and was waiting to get my blood sugar under control. Joe then proceeded to tell me I didn't need a hip replacement and should just go to a pain clinic as well. This is inexcusable behavior by a pharmacist especially Joe who diagnosed me having not gone to medical school.
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February 2023 by L P.
I haven't been in this branch that many times, but I will say that it is always SUPER busy in the pharmacy. That said, they seem to have good attitudes and take the time to help. I'd give it more stars, but I got a vaccine the other day, on a Thursday, and my arm was sore until Tuesday the following week. The vaccine giver just jammed it into the front of my shoulder. May be it's time to review vaccine delivery protocols with the staff. The store is a newer, larger CVS so it seems to have a good selection of product and it's near a lot of other stores.
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February 2023 by Remy L.
Just wanna give a shout out to the guy behind the pharmacy tonight, he was the only one working and the drive thru was also closed so super long line. You gotta have a strong soul for that. Good job man!
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January 2023 by Kate M.
Nice. 1 local review, 1 from all the way down in Lynn and one from CALIFORNIA???
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February 2022 by Tatro F.
Website says open until 9pm, including the pharmacy. Just pulled up at 7:55 and it's closed! I had a script sent to this store! Fix your hours online
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February 2021 by Marcy M.
I had a question about the vaccine, and I understand that they don't have vaccines yet. I did not call to bother anyone but whoever answered that phone made me feel like I was bothering her. Lady if you don't want do your job then don't answer the phone.
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October 2020 by Tracey H.
Too bad you can't give negative stars. Pharmacy staff great. CVS inventory management HORRIBLE!!!!!! I am regularly having an issue with the pharmacy being out of medication. If your health depends upon you taking your medication daily, this is an enormous problem. We will be changing pharmacies, as not being able to receive timely refills is not acceptable.
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August 2020 by Joh. W.
I recently transfered prescriptions to this location. My review is mostly for the pharmacy. So far I've had 2 visits. Each time to the drive up. There hasn't been a long line and wait. My 1st visit I had thought that I would be picking up 2 prescriptions. However for some reason only 1 copied over. No worries I was told... We can have it ready for you in about 15 minutes. I agreed and decided to return in a half hour. When I did it was ready. The pharmacy assistants have been excellent... very different from the location Id used before. I've only been inside the store once. It's clear that they are following all protocol to keep customers and associates safe. t appears to be very clean and stocked well with what I was looking for easy to find and purchase. I will be back : - )))
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December 2019 by Hamburger T.
Very friendly workers, wide variety of products, and very clean and organized. My favorite CVD to attend.
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February 2018 by Joseph Marciszka
Moneygram
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November 2017 by joe marciszka
Moneygram