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February 2024 by Bonnie Woolley
Contracted by West newbury, I have TripleA, and these police officers say we can't use it, even though as long as the vehicle isn't impeding traffic, you should be able to. The tow yard wanted $200. Cash to tow it to the autobody shop that isn't far from them. Police don't care about citizens just making sure they use their contracted tow companies. They dont seem aware of how they are making it difficult or almost impossible for citizens, especially with this tow company. Police are supposed to work for the people. It's all about $$$. The car wasn't on the highway. The car was on the side of the road after a collision. Valpone will not release the car to the insurance company choice of collision center. They are requiring a notarized paper signed by me to release the car, I don't know a notary, I'm disabled, I have no vehicle, and at the moment, I can't even leave my house, the stress that this has caused me is beyond anything I've experienced, its caused me to be very ill, I have RA and leukemia, it's not active at the moment, thankfully, but stress does take a toll on my health, and this has been an unessary stress caused my this tow company. This all could have been avoided if the police dept let me use my tow service or if the town of West Newbury used a different tow service, I've spoken to many places that provide this service and they including the insurance company have never heard of what this company is doing. My son was driving the vehicle when the accident happened, and because my name is on the registration, the guy Gerry Valpone Jr. said, i have to be the one to sign the release, I know nothing about internal damages to cars or what the damage was to the car when it was in the accident and neither dies the insurance company, so he's claiming that he doesn't want to be responsible for damages to the car once it leaves his yard, in that case, he should have a independent inspector sign off on the car to be released who is qualified, because I'm not qualified to say where any damages come from. It never would of crossed my mind, but since he is giving me such a hard time, knowing I have no way to get there and at the moment I'm in a huge flare caused by the situation he has put me in, I'm starting to think maybe he did something to the car or damaged it after picking it up? Or seriously, this is how he makes his money by making it difficult beyond the necessary to just make money. $35. a day. So if anyone knows a notary that will come to my house free of charge to notarize a piece of paper so gerry, will realese my vehicle, let me know. Thank you. This place sure isn't kind, Stay away at all and any cost. I have called and tried to resolve the issue, and he refuses, I even have "Real I'd" verification online. There is something wrong with thos company, and for any police dept to have them on their rotation should look into having them removed.
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August 2023 by Kelly H.
Get ready to meet an extremely rude and unsophisticated gentleman working out of an unmarked sandlot/junkyard. He was extremely discourteous and unpleasant. Be prepared for confrontation. Don't go there by yourself.
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March 2023 by J S
STAY AWAY !!!! STAY AWAY !!!!This is the most unprofessional business I have ever experienced.They are rude without any reasonNot even a wild animal will treat you as bad as these kind of people !!They tow cars but do not have a time to be open .Besides overcharging !! ???
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January 2023 by John Smith
We used Valpon Towing to move 2, military Humvees from one secure facility to another. This company met all of the security requirements needed to access a defense facility. Professional employees, met all insurance requirements and had the equipment needed to accomplish the task. Highly recommend them.Quinn Mfg Inc.Services: Special vehicle towing
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September 2022 by Steve Boucher
Battery needed a jump on our @Uhaul today and these guys were there in 15 minutes. Very much appreciated. Courteous, friendly guy too
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August 2022 by Catherine W.
This guys a piece of white trash that should run himself over with his own tow truck. Do the world a favor and get off this planet douchebag
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February 2022 by Jessica Rivera- Hubert
Got stuck in a ditch doing a delivery and they came in under 1 hour and only charged my husband 150.00 AWESOME service and the tow operator was incredibly helpful and kind. Thank you !!
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November 2021 by CEO Yaya
My tire Shredded on the highway at 4AM and These people were so rude and hung up on me I don’t know why but it was something I’ve never experienced before .
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October 2021 by Shawn Harty
Terrible ...run by 2 Brothers..the one that answers the phone is horrible...sounds like he is drunk or just woke up at 6 pm. He won't give you an arrival estimate. He just keeps saying give me the credit card.
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August 2021 by Judy Pomerleau Frothingham
Great customer service !!!!
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May 2021 by Chris Andrews
Used Volpone many times and haven't been let down. Always given me great service and prices. Treat me kindly every time. ?. Will keep using them whenever I need them. Thanks guys for taking care.
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May 2021 by Rachel J.
I had extremely quick and professional roadside assistance on a weekend when I needed help. My car was towed back to my house, about thirty minutes away from where I was stuck. The price was very reasonable and the customer service was amazing. I am so so thankful for Volpone Towing Service!
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March 2021 by Christian Buscemi
Good people with integrity. Said what they mean and meant what they said. I was in a bad spot and they ultimately did the right thing. Thanks.
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March 2021 by Genahur Filho
Very good papers very professional and friendly I love those guys
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December 2020 by Michael Hickey
Timely service, got the job done quickly and cleanly. Thanks for the help!
