-
February 2024 by Bob Higgins-Steele
I can' say enough about how professional and courteous everyone was AND, I now have heat in my Truck!I trusted what Fritz said that I should consider flushing my cooling system.When I drove out I had heat for the first time in a month!Thanks to Fritz and crew
-
February 2024 by paul roche
One of the crew spilled oil onto the hot engine. They tried to cover this up by cleaning it off with windshield wiper fluid, but the burning smell was still too awful. I asked them what happened. They said it’s okay. They just cleaned the engine with the said fluid and the smell will go away(they did not tell me what really happened). I drove off, but had to turn around and went back to the shop after a few seconds. The odor was really bad and I had a12yrs son with me in the car. My son said the smell was good, but I told him that it’s not food smell. It’s burning smell and that it will cause us cancers. I told the crews that I knew exactly what happened because I used to be a mechanic. They asked me to pull inside the shop and started to clean the spilled spot again. Once inside the shop, I told them I knew what happened, but what I really needed from them was an apology and that they try their best to fix the problem. Till now, the smell still lingers. Can you refund my money? I have a receipt and a video clip of the crew trying to clean up the mess. Thank you.
-
January 2024 by karen d
I pulled in on a freezing Sunday morning - low on oil and in need of an oil change. The attendant waved me into the bay right away, assessed what was needed and got to work straight away. I was on my way in 30 minutes. It couldn't have been more efficient or easy. Nice, helpful staff at the Needham Street, Newton, MA location.
-
January 2024 by Alexis Rivera
Amazing service, they staff is knowledgeable from the top down.
-
January 2024 by lauren greenstein
It’s great that you can just show up and get a quick oil change. Very nice staff.
-
January 2024 by James Page
Decent service but expensive.
-
October 2023 by Jacob
Quick service as always. Workers all seemed to be enjoying themselves. Had me in and out.
-
October 2023 by Tim
Quick service as always. Workers all seemed to be enjoying themselves. Had me in and out.
-
September 2023 by Joe T.
This Jiffy lube is great! The whole team there is really attentive and professional. They also don't push products you don't need but do recommend ones that are actually in need of replacement.
-
September 2023 by Rachel M.
I started coming to jiffy lube because I loved the instant, quality service. I keep coming to this particular Jiffy Lube, (despite moving further and further away over the years) because the staff here is unmatched to any other location. They're attentive, quick and approachable. Especially Fritz. He's worked there for years and has always remembered me and been a great comfort that I'm in good hands.
-
September 2023 by Vis Va
Very good customer service. Takes care of your car.
-
September 2023 by Product Photographer
Charged me $112 for a basic oil change. Ridiculous
-
August 2023 by James Carter
The Newton Needham Street Jiffy lube location is horrible. I went in with my wife's car for the first time.The technician made me type in all my wife's information into the business computer. They did the signature oil change but didn't vacum, wash the wind shield, check my tire preasure or fill the windshield fluid reservoir. They then charge me an extra $8.50 for an extra quart of oil for a total of $62.00 for an oil change. Jiffy lube is a rip-off.Service: Oil change
-
July 2023 by Bette Johnson
Service was completed within 10 minutes. Waiting room is comfortable.Service: Oil change
-
July 2023 by Ivini Barbosa
I would give 0 stars if I could. Went in for an oil change and two days later the protective shield under my car, which I had just replaced six months earlier, was completely mangled because they didn’t screw it back in tightly enough. I was told multiple times that the manager would call and he never did. Basically spent $100 to lose $360. Awful. Save yourself the headache and go to a dealer or experienced mechanic.Service: Oil change
