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November 2023 by Rasheed Harvey
I got my mattress from here 15 years ago and I bought another mattress that I hope lasts forever the specialist here was amazing help.
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October 2023 by Nancy shaich
Chad was extremely knowledgeable and professional. He was also pleasant to work with, answering a multitude of questions with patience and respect. I felt no pressure at all to purchase from him, which was nice. I am completely satisfied purchasing two king mattresses from him!
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September 2023 by Vincent Bibuld
The staff (Danny) was amazing to work with. He helped me find a long-lasting, comfortable, supportive and durable mattress. It was a great conversation, highly informative and I walked away excited for my new bed and it's one of the best investments I've made in a while!
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August 2023 by Jennifer Gliklich
I had the pleasure of being assisted by Luis during my recent visit to the store, and I must say, his exceptional service truly stood out. His knowledge of the products, friendly demeanor, and willingness to go the extra mile to help me find what I needed was truly remarkable. Luis made my shopping experience enjoyable and effortless. I'm incredibly grateful for his dedication and outstanding customer service. I highly recommend this store and Luis.
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August 2023 by Dylan Paris
I walked into this store not thinking much. I left a new man. Chad is a fantastic mattress expert who was able to get me the perfect mattress for a very great price. I highly recommend him and this store. 10/10 service!
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August 2023 by Scott Freeman
Chad was an incredibly nice and helpful salesman. He didn’t give us a hard sell but was interested in helping us find exactly what suited us. We will definitely come back!
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August 2023 by Peggy Rothschild
Today I placed an order by phone. Chad was helpful throughout and I am waiting now for the trundle bed I ordered to be delivered by the end of the month. Hope delivery goes as smoothly as the order process went. Stay tuned. I will update this review after the bed is installed.
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July 2023 by Jillian Sutcliffe
Mark was absolutely fantastic- I called in not knowing anything about the process of purchasing and having a mattress delivered (I’m on a tight time schedule and need a mattress asap) and he walked me through all of it in an extremely professional and timely manner. From start to finish he was kind, courteous, knowledgeable, and helpful. 10/10 excellent customer service.
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July 2023 by Hannah Ramos
Mark was exceptional. He was welcoming as we came in and overall it was a great experience. Knowing nothing about mattresses, he made us feel comfortable asking questions and gave us tips for the future, including the Bluetooth speaker bed. 5 stars easily, thanks Mark!
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July 2023 by Lydia Shriber
Danny made it so easy and enjoyable to get my amazing new bed. Mattress Firm has so many beds and bases to try, and I wasn’t pressured while I tried them out. Quiet store, no music blasting, found the perfect mattress. Thanks Danny! You deserve a promotion!!
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July 2023 by Thacher Island Keeper Only
Great assessment of my requirements, both sleeping needs and financial means. Thanks for checking on inventory nearby to allow immediate pickup. Well done.
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June 2023 by Shai Kivity
Tony from the Newton store was a life saver. We had a bad experience at the Waltham store with a rude store manager, but then we went to the Newton store and Tony helped us out. He saved us money, and gave us the right product. Thank you Tony!
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June 2023 by Ellesse G
I stopped at Mattress Firm (Newton) search for a new bed. Within seconds, I was greeted by a charming 'sleep expert' who treated me like I was the most important person in the world. He listened to my needs and worked with me to find the right bed to give me the best nights' sleep.Shortly there after, with no heavy sales pitch, I picked a great bed that seems like Nirvana. Tony couldn't have been nicer and we both agreed we had a lot of fun in the process.Thanks to Tony & the professional team at Mattress Firm.!
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June 2023 by Serena Duringer
Do yourself a favor and ask for Antonio. Where are salesmen like him in Cambridge? I have been searching for a king sized mattress for a while, I’ve been in ALL the mattress firm locations in Boston and after almost giving up, I met Antonio.He was dedicated to making sure I got EXACTLY what I wanted. He listened to all my concerns and was extremely knowledgeable!! He didn’t rush me nor push me to buy something I didn’t love. If I didn’t meet Antonio I definitely would have made the mistake of trusting online reviews and buying it that way. Antonio is the reason I’ll be able to sleep pain free now.My only complaint is that I had to go to this location to find him!
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June 2023 by Anna M. Robertson
Tony has always given me excellent service, that is why I will always come back to mattress firm. I also tell all my friends and family about Tony and his great service and knowledge about your products. He is an excellent representative for your company.
