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May 2023 by Abby K.
I was a long-time patient of My Eye Dr located in Wellesley, from way back ... when it was Newton Eye located on Langley Rd. When Dr. Gillman retired, I stayed with them. Initially it was OK, but I got a different dr. every time. Then they stopped accepting my insurance. In the meantime, I got a new pair of glasses at your Brookline Village location. They have never fit correctly. I suspected they were too big to start, but I was assured they were not. ) Since then, I've had them adjusted at the Newton Highlands location ... but they still fly off my face all the time. OK. So, I found out that this Newton Highlands location does take my insurance, so I made an appointment there, The first dr was very nice and patient as I tried different contacts. (I've had an ongoing problem getting my prescription right.) A couple of months later, I made an appointment for a contact adjustment ... the prescription wasn't working for me. One plus: this second appointment was free. This time I had a different dr. She was OK, but a bit dismissive. She told me the prescription I preferred was not the right one for me and that she hated the brand/type I prefer ... but she didn't give a reason when I asked why. Then, she offhandedly said that I have cataracts. Well, this was troubling news; the previous dr. hadn't mentioned it. However, it does explain some of the issues I've been having (I know this from Googling, not from any info I was provided with.) The dr did not follow up at all ... she did not explain what cataracts were or what I should do about them. I suspect I should go to an opthamolagist ... but she did not say so ... and I doubt every patient would know to do so. Do I need to get checked out every, say, three months? Is there anything I should do to protect my eyesight? Or slow the progression? Or to see better? Should I not wear contacts? Maybe my case is minor at this point so I'm over thinking it ... but then she should have said so.So ... now I'm back to square one. I need a new exam with someone whom I have confidence in, an I'll probably have to pay for it. I also need new glasses frames, which I'll also have to pay for (again!) I would be better off in I never walked into an My Eye Doc. Previously, I had a policy of not going to chain doctors or doctors who advertise. Eye care is not like fast food!
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April 2023 by Hilary F.
I had my first visit at MyEyeDr Newton Upper Falls. I can't say enough about how great I fell about my visit. The office was pretty with plants outside the large window. The staff was welcoming. There was parking right outside.Dr.Shirley Solomon gave me a very thorough exam and found cataracts that I didn't know were there. She explained carefully what she saw and why one eye was so compromised.I learned a lot. I should also say that this practice accepts Medicare which many don't.There was also an impressive array of lenses to choose from without being overwhelming.I feel fortunate to have found this practiceand I highly recommend them and Dr.Solomon.
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November 2022 by Kristin Chan
Bea is fabulous - she has always taken care of my family's needs whether on phone or in person. She has also assisted with my ordering of contacts ensuring I was able to apply the best rebates and discounts to my order.
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August 2021 by Phillip Y.
Doctor Kolnik is very nice, but since MyEyeDr took over, the service has declined. Phone calls are not returned. Going there in person results in folks writing on a post-it note and again, no returned calls. Previously, there were people who were great and would answer the phone. Now, the new business model is clearly to save money by not employing those folks or answering phones. Also, since MyEyeDr took over, I was told that the selection of glasses has been reduced. It was noticeably smaller and different. Previously, I didn't mind paying $500-900 for good frames since I consider it an investment. Now I'll have to look at Zeiss, Warby Parker, etc for other options and hope they fit as well as the great folks used to help me find there. Most upsetting is that I paid for a contact-lens exam for near-vision and did not get that finalized. Now, I'm out $200+ and do not have the prescription I need. That's tough to remedy when they do not answer calls and discard notes. UPDATE 9/8: MyEyeDr did agree to refund me for the prescription I got previously. It is not clear to me why I had no replies to calls or my in-person visit. Perhaps they can: - fix their phone systems - restore their glasses selection - train the new folks to be nearly as good as the older ones. I do wish them well. I used to enjoy that place.
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June 2021 by Jerry N.
Really great service! I stepped on my glasses bending a hinge so it no longer held together. Sherill, an Optician there, spent about 30 minutes this afternoon repairing them for me, no charge. Great eye exams also.
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March 2021 by Lyusha G.
I like Dr. Kolnik a lot. He's been treating my husband for years to rave reviews. However, after going for my first eye exam, I have some concerns about his office's practices. My husband and I pay for full coverage for an annual eye exam, lenses, and frames. Yet we were handed a bill for over $300 when we left. First, the office requires you to do an eye test that is not covered by insurance at all. They literally pressure you to do it regardless of if you need it or not. $40/person, so for both of us that was $80. After the exam, we went to discuss glasses. Francine asked us which type of anti-glare we'd like on the glass: blue light blocking or not. The two are the same price, $85. We were never offered the option to NOT get anti-glare and therefore stay within the bounds of our coverage, so for both of us that was an extra $170. The remaining balance were co-pays, which were fine. But this office took advantage of our lack of expertise in this field to nickel and dime us for an extra $250 that we really did not need to pay, but weren't given a choice. Patient beware. Giving one extra star because Dr. Kolnik really does have excellent bedside manner.
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February 2021 by Danny C.
Dr. Alexa Caruso & Anna just gave me my best eye exam experience. Everything was performed professionally and with great COVID-19 related measures. Dr. Caruso was extremely friendly and explained my results clearly to me. The equipment that allowed me to be examined without dilation was so convenient. Never thought I will find an eye exam to be an enjoyable experience!
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January 2021 by Ye Z.
I had an appointment with Dr. Alexa Caruso today for my eye contact. She is super friendly, caring and professional. She is one of the best eye doctors I have ever with. My eyes sometimes could be tricky to get the right prescription, but Dr. Caruso has done perfect job in examining my eyes and making different adjustment to get the best fit. I would highly recommend her! You can make an appointment online and it is super easy!
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December 2020 by Mike G.
This is the most unprofessional & uncaring Eye Care establishment I have ever done business with. They don't answer their phone. They don't return voice mails. They don't keep to their posted hours. Thy don't offer any evening hours . Their prices are insane. They seem to be just doing this to "pay the rent" with zero concern for their patients. I have had better experiences in third world countries. I'm amazed their still in business.
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August 2020 by Leanne Scott
Dr. Kolnik is the best! He is thorough, professional, and very kind. The best eye doctor I've ever had.