Apple Chestnut Hill is a highly regarded Apple Store known for its helpful and friendly staff. Customers often praise the team for their quick assistance, especially with repairs and technical support. One reviewer appreciated how a staff member named Kay greeted them promptly and helped get their Mac repaired efficiently. Another customer highlighted the helpfulness of Malik and David, who went beyond expectations to assist with online order delays, demonstrating dedication even as the store was closing. The Genius Bar team, particularly Fuong, received high praise for their knowledge, patience, and ability to explain complex issues clearly, helping customers understand their options and find affordable solutions. The store's staff are described as very nice, helpful, and efficient, minimizing wait times for both appointments and walk-ins. Customers also value the seamless trade-in process experienced at this location, where associates like Joey assisted with trade-ins and returns smoothly. In addition, the store offers quick recycling services for old electronics, making visits quick and convenient. While some reviews mention isolated issues such as staff rudeness or online order delays, overall experiences at Apple Chestnut Hill are positive, with many customers noting their appreciation for the attentive service and professional staff. The store provides a welcoming environment for those seeking Apple products, repairs, or support, making it one of the preferred locations in the area.
Very disappointed by the rudeness of a sales associate, Zach. We finally got some help from another sales associate to setup the new phone and trade in the old phone.
October 2025
I couldn’t go as it is far away from Manchester Ave, and I fould better prices at Target Fenway, same product
October 2025
I was greeted as soon as I walked in and was directed to a table to wait for Kay who was helping me to get my Mac repaired. She was very nice and only waited about 5 mins for her. Everyone there was nice to me.
