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March 2024 by 芊妤
I bought a pair of shoes and some cosmetics for Bloomingdale's last week. great services!
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January 2024 by Laurie K.
Forget customer service. They put you on hold forever if you call. Woefully understaffed. Not much in the way of service in the store either. Might as well shop elsewhere, the days of Bloomingdales in store quality shopping are a thing of the past.
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January 2024 by Carolyn Bernstein
I came here looking for hypoallergenic jewelry and the only stuff I could find was fine jewelry, which is okay but out of budget for me. Associated were hard to get a hold of and my entire time in the store no one came to help me.
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December 2023 by Dori Gonzalez
Today December 21st, Bloomingdale's at cChestnut Hill...Too bad that a manager at blmingdales is rude , obnoxious and has no class when speaking to her staff and customers. I was there with my son in the gift wrapping section on the second floor who was going to wrap his own gift and was rudely spoken to by a blond manager, on the overweight side ( should of asked for her name), with an off white sweater. She spoke rudely to her staff who was trying to assist us and embarrassed her in front of people. Who does she think she is? Truly needs more training in customer service and how to speak to staff vs making them feel like they did something wrong.
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December 2023 by Carolina Ozoria
I visited the store earlier today with a friend (an older lady) to buy a pair of shoes for her. The gentlemen Tommy Bernudez was assisting us. When my friend was about to pay, she noticed she didn't have her credit cards with her and she didn't remember some of the info of her account (we spent about 15 mins in the counter). The sales person, Tommy was extremely efficient and professional, while also assisting other clients, he was patient, with a very good sense of humor and a gentleness that made that awkward moment go by on a nice way. At the end, my friend found one of her cards and got her shoes. Mr. Bermudez's service was definitely the highlight of the day! She told him he was an angel!
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December 2023 by Andreas S.
Bloomingdale's, once a beacon of excellence, has sadly plummeted in quality over the years. The decline is evident in both the overall shopping experience and customer service. The once stellar service has devolved into a nightmare, with associates openly displaying rudeness to colleagues in a bid to snatch commissions. This toxic atmosphere has tarnished the store's reputation, transforming it from an exceptional shopping destination into a regrettable disappointment. It's disheartening to witness the downfall of what was once a five-star establishment.
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November 2023 by Denise- Marie
So, absolutely sparkling clean, not clutter, such an inviting store to browse and the best customer service at Lamer!
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October 2023 by Nabeel M.
Horrible experience from beginning to end. Horrible value for your money. Blatantly rude and disrespectful staff. Ignored by staff while at register for 15 minutes, then were almost pushed aside in order for them to check out another customer. Browsed through the store. Not a single person stopped to check in on us or see if we needed help. We had ordered shoes as a gift for a relative which were the incorrect size. We came in to have them exchanged for the correct size and have them shipped to our relative's address. We notice a line at the register. Fine. 3 people in front of us - no problem, they're given proper service and out within 5 minutes total. The second we get up to the counter, all customer service reps disappear. We wait 15 minutes and even have an older woman employee come ask if anyone has helped us and then leaves again! Finally we have someone help us out. However, this gentleman doesn't seem to understand our needs of shipping our shoes out as a gift. Clearly he's had too much caffeine or on something as it's hard to follow his train of thought based on what we're conveying to him. In the middle of all this, another sales rep tries to usher us to the side in order to check out another customer, WHILE we're in the middle of our transaction. Insanely rude. Clearly our money is not as green as the other customers'. We considered returning the shoes and buying from elsewhere as this store and service is not worth suffering through. You couldn't pay me to shop there moving forward. Will not be returning.
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October 2023 by Christine Lyons
I used to buy all of my home goods there. Towel sheets. Etc. I was so disappointed in the variety and the prices were exorbitant. I ended up at crate& barrel for better quality and a better price for my towels
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October 2023 by Jeanine G.
Awful customer service. Everybody looks miserable. If you don't like people and customers, you should work at a desk job behind a computer. People are absolutely horrid at the store.
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September 2023 by Edward Besozzi
The clientele, they're very discriminating and that's reflected in all the high-end products that they have. I like to find products from all over the world which are beautifully crafted and I want some of the finest linens used in exclusive hotels which are available at Bloomingdales.
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August 2023 by Nicholas Shea
Been a long time customer; however, if purchasing heavy furniture having to be brought into your home please insist on a reputable moving company to perform their services. The 3rd party moving company sent had inadequate personnel to complete the task resulting in negligent property damage.
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August 2023 by Annadad71
This store pays exceptional care for their customers. They are a perfect place for getting the wife her Christmas present.
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August 2023 by Eric Heitzer
My wife and I went to the women's shoes section of this store and received exceptional help from Tommy Bermudez. He was truly an expert and provided a ton of suggestions on alternative shoes when a handful she had considered just didn't fit right. We walked away very happy and with two new pairs of shoes for her! Thank you so much Tommy for assisting us this past Sunday, really made our day!
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June 2023 by Jam1
Had to get a gift for my granddaughter and drove 60 miles each way to get what she wanted.... The clerk was absolutely the best and directed me to where the item was and helped me with gift wrapping. Thank You
