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October 2023 by Marcy D.
Every time we speak to a pharmacist at this location, they are short with us and rude. I don't usually write reviews, but maybe they will learn from this to be more patient.
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June 2023 by kat s.
I normally go to cvs in Newtonville. Bright clean and stocked ...but had to come here for a script and omg-so filthy. The doors are broken and don't open electronically-the rug was disgusting and totally stained, and the store was messy. Im surprised corporate can't clean up this location. The positive was the pharmacy filled my script super fast and the tech that checked me out was very friendly and helpful. Needs a total makeover
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December 2022 by Robert H.
I would give no stars if possible. Called CVS in NewtonCenter, MA and received a recording that they have Covid test kits and that your insurance pays for them. Went in and was told I have to go on line first because there is a waiting list or submit the bill to my insurance. There have a 10 foot section full of test kits in front of the pharmacy. I wanted the test kit immediately and have Medicare so I did not even know how to submit it to Medicare for payment. They got me to pay $22.95 for two tests which is probably why they have this policy because they know you want it when you walk in. The absolute worst drug store chain in the country. Would never spend a penny there unless I have to. Prices are 35%-50% too high on all products and when they they offer a discount there usually is no product left on the shelf.
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July 2022 by Margot D.
CVS really could make something of this location now that Walgreens isn't across the street, and if the store could shout out to corporate, it would definitely scream "remodel me NOW". It just looks old, needs a serious cleaning and brighter lighting. Inventory issues cannot all be attributed to Covid when other CVS locations have the same items, right? I came in for 4 items and left with 1!!!
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July 2022 by Dawn D.
if you enjoy being frustrated and spoken to in a condescending manner, this is your store! I am appalled by the treatment I received by the pharmacy staff. its astonishing that this cvs has not garnered the attention of corporate. Horrible, rude, and inefficient.
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December 2021 by Caroline C.
I bought a bag of chips the other day. I couldn't decide which flavor to purchase. Someone working assisted me greatly. The chips were delicious. Thank you for quality service. I will be returning for more chips. Yea
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September 2021 by Gt79mit81 H.
Do not go to this CVS. The checkout service is terrible. I recently criticized them because the cashiers do not know how to use Apple Pay. Now they have self checkout but today that was broken. The CVSs on Route 9 in Newton Highlands and Route 9 in Chestnut Hill are 5 Star stores. But this CVS is terrible. Today I was so frustrated I left my items on the broken self checkout machine and walked out of the store.
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March 2021 by Polly Y.
Honestly one of the worst CVS locations. It's pricier than other locations (even compared to Brookline!), and the staff are overall terrible. Definitely had a few positive interactions, but the overall customer service is just terrible...Location is convenient being in Newton centre, but I do not recommend coming to this location. At this point, even the Walgreens down the street would be a better option.
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August 2020 by Bear D.
I am disable and I was using my two canes and didn't want to walk all the way around because I just wanted some change and there were also a bunch of people just standing around its covid19 and this store is small so I do not want to be that close to people. The woman at the cashier gave me a nasty attitude insisting that I go around I was like you do see that I have these canes right I don't want to walk all the way around past these people [ there was another cashier serving them ] I would just like some change and she was just being very nasty on some sort of power trip I didn't get her name or I would write it right here. But she has long brown curly hair and an accent is a very nasty inconsiderate person. Next time be observant and a lot more respectful or don't work in customer service.
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April 2020 by Aaron H.
I wish I could give them zero stars. I am never going here ever again. They last two times I came here were very unproductive. If you are in the checkout line at this CVS and the person in front of you is using Apple Pay, you better have a tent and a sleeping bag ready. You will need them. The checkout service is so slow. The particular incident that rankled me involved a CVS employee who was using Apple Pay and a cashier who didn't know how to use it.
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February 2020 by Jonah N.
I never thought I would love a convenient store so much, but the staff make it great. It obviously has the products you need at any convenient store, but the costumer service is +5 stars!!! Yoram and the staff their are both friendly are always looking out for you to make sure you get the best deals by using the right coupons. As some of you may know, the coupons given out at CVS can be complicated, but they do a good job guiding me through it to make sure I get the best price I can! If you live around the area and need to get something, this is the place!
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January 2020 by Nicki H.
This is the worst run pharmacy I've ever used. There is never, ever *not* a problem with my prescription; there is always, always a line waiting for service; and the phone is constantly ringing, unanswered, with a message over the PA system: "Pharmacy Call, Line 1"; "Pharmacy Call, line 2" etc etc etc. This goes on for 20-30 minutes at a time. The stock room that's visible to customers is a mess and look as though no one ever tidies up or puts away new orders. The place is gravely understaffed and really should not be allowed to continue in business with this level of malpractice. And don't bother calling; they never answer the phone.
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January 2020 by Al Lop
The pharmacy is understaffed, acknowledged by the store manager Anoush. They have been ignoring phone calls to the pharmacy without telling the caller, and saying someone will be with you shortly...
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December 2019 by Michelle W.
Waited in line for 30+ minutes to give them my prescription. Then agreed to come back tomorrow since they were insanely busy and understaffed with only 1 pharmacist. Came back next morning and prescription had yet to be filled. Now waiting again. Just grossly understaffed to meet demand. I saw another person post about their medicine being out of stock at this CVS. That has happened to me too, but thankfully it hasn't happened in awhile. Just the insanely long wait.
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November 2019 by Chaya B.
CVS Newton Centre, I read the review that they don't pick up the phone. After seven minutes on hold I came to the same conclusion. I of course hung up, and asked to speak to manager. After a few lies and I don't knows I wasted more of my time calling another CVS. If you are calling this one, DONT waste you're time calling. It's true the phone is too advanced. I'd advise corporate to have a sensitivity training, Newtonites are pretty savvy, and don't believe you when you lie. I gave two stars , one for awful service and one because you remembered to open your doors today.
