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March 2024 by Suz Cosmos
Just called to make an appointment and the staff is beyond rude so take my advice and go somewhere else… no matter how good the massage is it’s not worth the hassle . ??
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January 2024 by Nat Mina
Professional place.
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December 2023 by Matthew Ritter
Special shout out to Jared! There are several good massage therapists, and they are all very different, so it is nice to have a single platform (and very nice front desk staff) to explore until you find the right one for you.Jared is unbelievably thoughtful, and it feels like a problem solving session in addition to being relaxing. He would find things which didn’t even hurt (so I hadn’t considered them issues) but felt great when resolved. He always gives me a good stretch to do between sessions, so it’s really an all encompassing muscle/posture health consultation.
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November 2023 by Alyssa Abbott
EM Newton is clean, professional, and very knowledgeable about the benefits of this aspect of holistic healing. Sean was incredible to work with!
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October 2023 by Megan Higgins
They have cancelled on me the day of for my last three scheduled appointments. Not reliable at all.
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September 2023 by Deena Freed
Love the convenience, quality, and price of the massages at Elements. Get a subscription and you can go monthly - it's a no brainer!
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July 2023 by Nat Ost
During my recent visit, I had scheduled a 1.5-hour appointment for a massage at 2:45. I arrived promptly at 2:40, but unfortunately, I was asked to fill out paperwork at the front desk, which caused a slight delay. I was eventually taken to the massage room at 3:00, and the massage itself started at 3:10.Upon completion of the massage, I returned to the front desk at 4:06 to settle the payment. I was surprised to find that they were charging me for the full 1.5-hour session despite the delayed start. When I inquired about the discrepancy, the receptionist had no satisfactory explanation, except to suggest asking for a discount next time.Aside from the scheduling and payment issue, I must admit that I found the massage to be rather average, and the overall environment was not as friendly as I had hoped. The total cost of $149, plus an additional $20 tip, seemed quite steep for the overall experience I received.In light of these circumstances, I feel inclined to explore other options for my future massage needs. I value a professional and punctual service, and unfortunately, my recent experience did not meet these expectations.I hope that my feedback can be taken constructively and used to improve the overall customer experience at your establishment. Thank you for your attention to this matter...
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May 2023 by Maria Dasilva
I had a wonderful experience and I would highly recommend this business to others . The staff was incredibly welcoming and helpful. I would definitely come back!”
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February 2023 by GC
Awful experience here. The one star is for Yovana, my masseuse, who was consistently wonderful. I purchased many sessions and had collected several credits as I was unable to use them due to a prolonged illness in 2022. Apparently, when I cancelled my membership there was some fine print I missed, indicating a deadline for redeeming my remaining sessions (3). I called Elements West Newton to schedule a massage for my sister who has been taking care of me and they refused to let me redeem even one session for this purpose. Even after informing the manager that I had a bilateral mastectomy the day before yesterday she refused to make an exception since it's 11 days after the deadline. I understand it's my responsibility to read the fine print before I sign anything but to me this was a simple request from a loyal customer who has spent hundreds of dollars there. She had an opportunity to make one exception so I could gift my caregiver a massage and she refused. The manager was cold and unyielding. I'm shocked that she had no interest in accommodating this request. Instead of taking an opportunity to demonstrate excellent customer service and an appreciation for loyal customers such as myself, she chose to drive away a dedicated client. Even after I recover from my mastectomies I will never go back here. They should be ashamed of themselves. I will encourage anyone interested to find another location rather than support a company with so little integrity.
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January 2023 by Donnie Smith
I love the friendliness and cleanliness of the staff and the facility!
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December 2022 by Heather
Everyone at the Newton location is so nice and friendly. And Tiffanie is literally the best massage therapist - I always feel so relaxed. I highly recommend her to all my friends.
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November 2022 by Tania Libertad
I highly recommend Elements Massage in Newton. Everyone is very caring, attentive and extremely professional! I love it so much and can’t wait to visit it again.
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November 2022 by Christina G.
I urge everyone who is considering visiting Elements, especially the Newton location, to think twice. Your health could be compromised. I felt very lousy after my recent massage session with a male therapist. He was not wearing a mask and was sweating profusely and talking very loudly. He would wipe his sweat with his arms and instead of washing that off, he would continue the massage with his hands and sweaty arms. I tried not to make a big deal at the time, thinking I'll just take a hot shower when I get home. However, I did not feel well directly after that session. Elements does not enforce or encourage masks for therapists, which is very risky, given the close-contact nature of massage. The room felt like it had poor ventilation and not just because I had my mask on. It felt very stuffy and the air did not feel fresh. In addition, when I was waiting in the lobby before he came out, the manager at the desk was coughing - not persistent - but enough to make me wonder why she wasn't masking up. It was not just a clear-the-throat type of cough, but the intense, heavy kind of coughing when someone is under the weather. In that situation, I am surprised she chose not to put on a mask or excuse herself to the back for a moment, especially in a lobby that is supposed to be quiet and serene. It does not take anything for particles to travel thru the air and there were several other clients waiting with me. When I was contacted by a worker at Elements, she grew increasingly defensive, snarky, and tried to knock down everything I was saying. There was no accountability whatsoever, just blankly saying it wasn't them repeatedly - when it was. Health and safety are so incredibly important in this climate and from my firsthand experience at this studio, sanitation and safety protocols were not followed or met. Please proceed with caution, as everyone deserves to come out of a massage feeling better than when they went in. This place missed the mark for me. On a happier note, the Andover location is top-notch.
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November 2022 by Annie G.
I absolutely love this studio. When you enter the studio, usually there is soft music playing or nature sounds in the background, you immediately feel emersed in a nurturing environment. It's quite peaceful! I have always felt ever since Covid the Elements Massage Studio in West Newton has taken so many precautions and extra care to make sure the rooms are clean, sanitized and welcoming. I noticed they have some type of filters in and around the studio as well as the rooms. I love this place so much I will be purchasing gift cards for friends and family for the Holiday!
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October 2022 by Christina G.
I urge everyone who is considering visiting Elements, especially the Newton location, to think twice. Your health could be compromised. I contracted COVID after my recent massage session with a male therapist. He was not wearing a mask and was sweating profusely and talking very loudly. He would wipe his sweat with his arms and instead of washing that off, he would continue the massage with his hands and sweaty arms. I tried not to make a big deal at the time, thinking I'll just take a hot shower when I get home. However, symptoms started emerging pretty quickly after that session and it was soon after confirmed. I had tested negative prior to the session and then positive after the session. I did not visit anywhere else. This was it.Elements does not enforce or encourage masks for therapists, which is very risky, given the close-contact nature of massage. The therapist even told me he does not do regular testing. Whether it was from him, or the room itself, or the location space, something was not right, or I wouldn't have felt lousy afterward.The room felt like it had poor ventilation and not just because I had my mask on. It felt very stuffy and the air did not feel fresh. In addition, when I was waiting in the lobby before he came out, the manager at the desk was coughing - not persistent - but enough to make me wonder why she wasn't masking up. It was not just a clear-the-throat type of cough, but the intense, heavy kind of coughing when someone is under the weather. In that situation, I am surprised she chose not to put on a mask or excuse herself to the back for a moment, especially in a lobby that is supposed to be quiet and serene. It does not take anything for particles to travel thru the air and there were several other clients waiting with me.When I was contacted by someone named Janice, she grew increasingly defensive, snarky, and tried to knock down everything I was saying. There was no accountability whatsoever, just blankly saying it wasn't them repeatedly - when it was. She said the therapist is healthy, but even if he tested negative now, it does not mean he was not infected at the time of our massage - same with the others.Health and safety are so incredibly important and from my firsthand experience at this studio, sanitation and safety protocols were not followed or met. Please proceed with caution, as everyone deserves to come out of a massage feeling better than when they went in - instead of getting COVID. I was the lucky one.
