-
October 2023 by Gigi H.
I worked with Jason through our home design. there was lots of choices available, almost overwhelming. Jason was able to calm my anxiety immediately. he was very knowledgeable and was able to narrow my choices to a reasonable selections. Jason is amazing at what he does he was an absolute joy to work with. every question I had he answered and I felt confident in his suggestions. I loved the personalized service I received. His expertise was excellent. He took his time and was very patient with me. He was knowledgeable, professional and super friendly. I would recommend Newton Ferguson lighting to anyone
-
October 2023 by victoria b.
I had an excellent experience working with Jack Bacon in the Newton showroom. Jack was professional, exceedingly patient, knowledgeable, willing to do research, and thoughtful and honest with his opinions. Jack really knows his project offering and was helpful in guiding me about where to spend and where to save, which I appreciated. The new showroom looks great and has a lot of product selection to see on site.Highly recommend
-
October 2022 by Chirag Bhatt
Store hours are 9-5 weekdays only. Can't expect customers to take time off from work to come to your shop. Store hours are for customers not the other way round.
-
March 2022 by Hollis S.
Big shout out to Taylor at Ferguson in Newton! I walked into the showroom to find someone who could help me in person after an incredibly frustrating series of phone calls leading nowhere, incorrect parts ordered by various people in different domains of the company, and non-returned calls for help. My hero Taylor saved the day. I came in with a puzzle that needed to be untangled and an order that needed to be delivered quickly for a job that starts next week, and he sat patiently with me, talked through all the needs, cancelled incorrect orders, started over with a complete inventory of what the job would require, and made sure it will all arrive by this Friday. Thank you, Taylor!! Can't give Ferguson a great review, but Taylor gets 5 stars!
-
January 2022 by Katayoun De La Fuente
Big big fan of Betsy (and Chris). I arrived unannounced and Betsy was very patient in helping me choose my bathtub…. Which gave me the momentum to get the faucets, vanity etc. I was struggling to understand if the size of the bathtub would be big enough for my 6’3’’ husband so Chris got in (he’s 6’5’’) so that sealed the deal! A++++ experience. Especially when Betsy went above and beyond looking at specifications for actual basin versus the length etc. again to be sure my husband would be comfortable in it- We ended up going with the 66’’ Sanford cast iron claw foot tub for our place in Maine w/ white feet and a polished nickel faucet… It’s gorgeous and elegant. I think Covid has made customer service in other places sub par and am so glad I stumbled into Betsy’s showroom on this cold Boston day. Thanks again guys!
-
December 2021 by kat d.
Big big fan of Betsy (and Chris). I arrived unannounced and Betsy was very patient in helping me choose my bathtub.... Which gave me the momentum to get the faucets, vanity etc. I was struggling to understand if the size of the bathtub would be big enough for my 6'3'' husband so Chris got in (he's 6'5'') so that sealed the deal! A++++ experience. Especially when Betsy went above and beyond looking at specifications for actual basin versus the length etc. again to be sure my husband would be comfortable in it- We ended up going with the 66'' Sanford cast iron claw foot tub for our place in Maine w/ white feet and a polished nickel faucet... It's gorgeous and elegant. I think the Covid backdrop has made customer service in other places sub par and am so glad I stumbled into Betsy's showroom on this cold Boston day. Thanks again guys!
-
November 2021 by Elizabeth Forde
I was having difficulty finding shower fixtures for my bathroom. I went to the Ferguson Showroom in Newton and spoke with Betsy. She was able to find everything I needed and was so helpful in getting it ordered! I definitely will be shopping there again!
-
August 2021 by Fabiola Michel
Very helpful and knowledgeable staff. Great selection of facets. No pressure. Great experience !
-
June 2021 by Susan G.
I went to Ferguson to purchase a medicine cabinet, bathroom faucet, and water filtration system. I left without making any purchases. Taylor, the young sales guy who tried to help me, needs some basic training on products and customer service. When a customer asks to see the medicine cabinets -- show the range of options and be knowledgeable about the products. If you don't know the answer, take the initiative and find it out. While I could have ordered a medicine cabinet and returned it if it didn't work out, he said be careful with the packaging -- if the mirror breaks, he, surprisingly, said blame it on the packaging. He was also not knowledgeable about the water filtration systems. I had to look up ratings online while there as he could only say one system was cheaper than the other. This whole unfortunate experience was over 30 minutes. We've bought many times from Ferguson in the past, but getting the right salesperson certainly makes a difference.
-
April 2021 by Jameson Lee
Good for residential piping, dont have much bigger stuff for commercial
-
February 2021 by Marilyn W.
Everyone we have worked with has been very nice and seemed knowledgeable. However, we received only partial deliveries and we still have items in our garage that were never part of our order. I would estimate that a third of our order was delivered incorrectly or delivered very late even though we had been told it was ready for delivery. This held up our contractor and cost us extra money. We gave them latitude due to the pandemic. However, they sent the wrong toilet bowl we have been using while waiting for it to be safe to have workers in our house again. When I called today to retrieve the correct toilet bowl that, once again, we were told they were holding for us, yet a third person (the first two people we were working with have left without our being notified), Jake could not not find any order under anyone's name. When I called back with additional identifying information, I could only leave a message. at this point, I would discourage anyone fro. From using Ferguson. Broken promises, excuses , delays and incorrect orders have overshadowed the few successes they ma aged. Look elsewhere for now.
-
January 2021 by lisa v.
Ferguson's manager, Betsy, just called to follow up on my initial poor review, to get more details. Ferguson's gets a rating upgrade for that, though why it took over 4 months to follow up is beyond me. One correction: the terrible sales rep's name was actually Allie, not Jamie. I'm told she's no longer with the company. Will I ever go back again? Maybe, if I can be assured that this type of treatment won't recur. The showroom was nice, after all. I didn't actually get to see it, though. We were rushed very quickly through the process. Nothing like a blur of expensive polished nickel, I always say. I hope they've learned something about what happens when you hire people with terrible customer service skills. And I hope whatever's ailing Allie gets resolved: she struck as a deeply unhappy person who takes it out on others.
-
December 2020 by Leanna C.
The number of emails and VMs I left for the customer rep that was helping me was ridiculous. If my card wasn't charged immediately, I would've cancelled my order and took my business else where but she ensured me that my orders will be delivered to me within a few days. Over a week later, and after I had to email her multiple times and left her several messages, she tells me that one of my items have been sitting in the store for a few days now and that she can ship them to me at any time. They were never shipped and I ended up picking them up at the store a few days later. The other item that was supposed to be shipped to my house finally made it over a week late after I had to chase her for it. No one should have to chase down the person that is suppose to be helping you. It's like they are doing you a favor. No thanks. I'll take my business somewhere else.
-
November 2020 by Joan H.
They have a nice showroom. Everyone nice and helpful. But, not sure why you would Need An appt. if the store is almost empty. Frustrating . Only appts needed if numbers are over capacity or can't stay 6 feet apart .
-
October 2020 by Michaela D
This has been our experience here so you be the judge.We ordered appliances. After a wait, we were told that all appliances are in. To schedule a delivery date, we had to pay in full, but on delivery day, we were surprised to find out that the range was not being delivered as previously confirmed as it was not in stock. We had the washer delivered, but it was defective and was repaired the following week.We went to the showroom to look at faucets, but were turned away due to their rules even though we were the only ones there. I had to take time off from work, only to be turned away. Other like businesses have reasonable social distancing rules, but this is ridiculous.There is a lot more. The overall experience, from a simple visit to the showroom to buying appliances, has been frustrating and upsetting. I really wished we went to Yale or Jarvis or Warrendale Appliance-their customer service really is great and their prices are about the same. Also these 3 places will service the appliances if there is a problem in the future. We didn’t know that Ferguson does not.It is a real luxury these days for businesses to provide such poor customer service. And by looking at previous reviews, our experience is not singular. There is no understanding how this is tolerated and promoted.
