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“Spoke with the owner Heidi about a very special floral arrangement for my new daughter in law. She got the flowers there in a couple of hours and it was a spectacular piece. Would highly recommend! Nothing like using a local florist where you can speak with the designer and the owner!”
“Really helped me out in a pinch!
Shame on me, but I ordered same day delivery (from a different florist) for my anniversary. I was informed by said florist at 3:51PM that they were unable to complete the order and deliver to my wife's work by the time she left at 5:30. Thanks for the notice!
So I reached out (without high hopes) to these guys at 4:11 to see if they could come through on a hail mary for me. The associate, Kevin who answered the phone was very sympathetic even though they were not at fault by any means, and long story short, my wife has the bouquet by 5:19. It didn't hurt that she was basically within walking distance of the store, but still that type of customer service is commendable and should be recognized.”
Florists
Florists
Florists
“Wow, wow, wow, I just had a five-star customer service experience buying and sending a floral arrangement with Crimson Petal. The floral designs are simply gorgeous. Then there is the clear attention to detail, from the warm and helpful product descriptions on the website, to the photo sent of the actual arrangement on delivery day. The Crimson Petal is easily the best florist in Newton and the Greater Boston area!”