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October 2025 by christopher apitz
Nobody answers the phone. When I went in person to pick up my insurance-arranged rental everyone was great. When I tried to talk to them beforehand that the body shop was ready for my car and I was coming nobody ever answered the phone. When I tried to call again to say I was done and had left the rental with the body shop I LITERALLY let the phone ring there for 20 minutes while I did other things and nobody ever picked up
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September 2025 by Elisa Lucchetti
my experience at Hertz Newton Mass was great and the service By
David Benjamin was excellent, very professional and patient with me. Highly recommend this location
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September 2025 by Shaileshkumar Musley
I rent a car for this location at least once a month. Efficient and friendly staff!
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September 2025 by KJ Perry
The staff here always takes care of me. I really appreciate their efficiency and excellent customer. True Professionals.
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August 2025 by Gabriel B
I had an excellent experience at this location. The staff were friendly, professional, and efficient from the moment I walked in. Check-in was quick and easy. Returning the car was just as easy—no long waits, and the process was smooth and stress-free. I will definitely rent from this Hertz location again. Highly recommended!
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July 2025 by Octave Houdegbe
The store supervisor gave me a $50 voucher 6 months ago because there weren't any cars available when I showed up for my reservation, I had to wait and come back 4 hours later for my car. Today, when I presented a photo of the $50 voucher (because I had forgotten the physical one) the very same employee who issued it to me stated that I had to have the original physical voucher with me in person to redeem it, even though I had forgotten it and taken a photo of it. She claimed it was so that she could void the voucher even though the voucher has a serial number on it. The fact that it was the very same employee who issued it to me in the first place who wouldn't make an exception or try to help me was very disappointing. Its 2025, I find it hard to believe that in these modern times, the original voucher had to be present and that there wasn't a work-around solution.
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July 2025 by Jeff Picchioni
BEWARE… I rented a car for 28 days because my car was in the shop having a motor replaced under a recall. The shop did not expect to have the car back to me within a month. The car was done within 16 days and I returned the rental early. I was told I was not entitled to a refund because I prepaid for 28 days They would not issue any sort of refund for the remaining 12 days that I did not use the car. I have tried contacting Hertz. Customer service through the website and was not offered any sort of reimbursement. Standard line has been that that is their policy. I find this unacceptable, and wish to notify others that you should ask ahead of time if you are entitled to a refund if for some reason you need to return the car earlier than expected.
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July 2025 by Belzev Dievenson
I had a nice and clean car, I was assisted by Jeimy, she answered my questions and take care of me as a valued customer! Good job Jeimy 👍🏽
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July 2025 by David Sharrow
Waited in line for nearly 2 hours to get car. Had a reservation and Hertz Gold.
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July 2025 by Mike Dowling
The Hertz representative, Jaime, was very helpful while juggling a number of customers.
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July 2025 by Mary Ayotte
Thank you, thank you, thank you, Jeimy! You juggled multiple customers and an endlessly ringing phone with commendable patience and professionalism. A+ communication and customer service! THANK YOU!
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May 2025 by Game Snap
Do not rent here. I rented a car here and returned. Five days later, I received a message saying my car is not returned. Turns out the staff at this location haven't close the rental. This is pure ignorance. I would give 0 start if I could.
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May 2025 by Vipin Yadav
It was utterly disappointing. We waited half and hour and then were called to the counter. We had booked a manager special (regular, not ev), and she offered as only a ev car. I said I did not book a manager special (ev) option, because we are going on a long road trip. She said regular car will be an upgrade and extra costs- despite my ‘president circle’ status which is clearly a joke. This was shocking as we were stuck given we were ready to travel. I called my preferred enterprise branch and they had an suv for us and matched the price. Never again Hertz
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May 2025 by Tom \u0026 Maria Kotsinis
Rented today, and your employee Spring, worked her magic to accommodate us. Way to go! she has a great name to match her personality 🌷
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February 2025 by Steve McQueen
Great and friendly service. Could have been 5 stars if more than 1 person didnt have to return a car then rent one out then get to me do my paper work then had to go clean my car all herself.
