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January 2025 by Alison Farrar
Very helpful staff!
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July 2023 by Maha Husainat
They have the worst customer phone service. I applied for a credit card online to receive the discount and when I was trying to check out I was not able to because I didn’t have the CVV number. I called more than 5 times, 4 of those times they hung up the phone without calling me back after being redirected multiple times so it would be impossible to get back to the same agent. I couldn’t use my discount when opening a new credit card and was not able to use the points on my credit card towards my purchase. I understand that they can’t give you the CVV number but I had zero options of what to do to resolve this since indeed the ONLY reason I opened the card was to get the discount. I feel scammed into opening an account with no benefits!!!
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June 2023 by L S
Bad customer service in Loft in Chestnut hill mall store.
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August 2022 by Mona Jalal
The staff in this store are extremely helpful, caring, and polite. They are very approachable and willing to help you. The dressing room is spacious enough and you don’t get asked to only take only 10 items. The space is very clean and they have a variety of items. I bought this shirt for an on-site interview and was very happy. Recently I also bought a very soft tshirt when they had a 40% off sale. I have the LOFT/Ann Taylor credit card and suggest it to frequent shoppers. They also gave me $15 for my birthday at this store.
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August 2021 by Funké Abisoye
The customer service at this location is severely lacking. I came in on crutches a couple of times and the sales associates didn’t even offer to help me. Also, the sales associate I encountered in both of my visits had a bad attitude and made me feel like I was inconveniencing her by being there.
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July 2021 by Marilyn Nicholas
It was okay
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October 2019 by Olivia B
Great customer service.
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July 2019 by Corrie Hermans-Webster
They have a decent selection of clothes. However, when I was there I needed help. I was the only customer in the store and none of the employees would help me. All three of them were standing around talking to each other and didn’t even greet me when I entered the store. It’s a shame because I liked a lot of items. I’ll go to another loft in the future.
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June 2019 by brenda marsh
Good selection of petite sizes
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September 2018 by Shelby
It's like pulling teeth trying to get someone to help you at this store .
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August 2018 by Shelby Keys
It's like pulling teeth trying to get someone to help you at this store .
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August 2018 by Renee Altman Nefussy
Loft at chestnut hill Mall sucks!!! Their return policy is unacceptable - I had receipt and they would only give me cost in store now- not price I paid!!!
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December 2011 by A Google User
Great sales and clothing worth the money. Lasts and colors do not fade. Great for work outfits, especially teachers as you want to look stylish but dont want to get paint (and whatever else) all over really pricy clothes.
