Lululemon, founded in 1998 in Vancouver, BC, has grown to become a global brand known for its technical yoga and running apparel. The company's mission is to create products that help people live longer, healthier, and more fun lives. Lululemon stores have strong ties to their local communities and are generally praised for their excellent customer service. Customers often describe the staff as friendly, accommodating, and helpful in assisting them with finding the right products. Employees like Caroline, Hunter, and Camille have been praised for going above and beyond to make shoppers feel welcomed and cared for. However, some customers have reported experiencing poor customer service, particularly at the Chestnut Hill location, where a new manager was said to have exhibited rude behavior towards customers. This contrasted with the store's previous reputation for having a pleasant atmosphere and friendly staff. Overall, Lululemon is known for its high-quality, technical apparel, although some customers note the gear can be quite expensive. The company's commitment to building strong community connections is reflected in the generally positive experiences reported by shoppers at their retail locations.
The absolute best, most comfortable, and stylish workout wear.
August 2025
Jodie was fantastic! She was so patient while helping me and other customers and she provided excellent customer service throughout! She kindly assisted me with dropping off times for hemming and repair, treating me with genuine kindness and respect. I truly appreciated her help!
October 2023
Massive store with incredible selection and unbelievable customer service
