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February 2024 by Laura DiBenedetti
I paid $ 690.00 to Michael’s to buy a frame and have them mount pictures within it. It came out beautifully, but six months later I noticed that several of the items within the frame had fallen or had come loose and were partially hanging. I noticed that they were only attached by small sticky squares that had pulled away from the photos. I called and spoke to the framing department in Newton where I purchased this piece. They verbally told me they cannot do anything after two weeks of purchase. I’m terribly upset not only because I paid a lot of money for them to put this together for me, but also because the pieces within the frame are sentimental and mean a lot to me. Why don’t they stand behind their work?!
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January 2024 by Christy Vasquez
Great store! The person working the register was extremely helpful and patient. I will definitely be going back for all my party needs!
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January 2024 by Darshan Sampathu
Staff was very helpful and friendly. They helped check backstock for a particular item I was looking for.
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January 2024 by Luke Knowlton
Disappointed! This location has gotten rid of all their fabric and trims. I had hoped to find a bit of trim for a project, no dice.
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January 2024 by R McKenney
Went specifically to get materials to make a wreath/ pinecone decoration. The assistant gave me the exact isle to shop for the materials. In and out in ten minutes.
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November 2023 by Mik F
The staff are great! Layout is confusing and since they're understaffed I always end up going on a wild goose chase looking for supplies instead of.bothering them. Also there's a weird smell that never really goes away
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November 2023 by Mike Byrne
I shop here for yarn and knitting supplies, and for that I have rarely been disappointed. There is a strange phenomena here where every time I come here, 1-3 people end up asking me for help as if I work there. I don't even wear red so I'm really not sure why this happens. I don't mind though, at least my name is actually Michael.
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November 2023 by V R
Great selection, friendly staff! I always go in for one thing and end up with way more than that! Staff was helpful and knowledgeable, and they had everything I needed! The prices are great, and I love that I keep accruing points for vouchers to save money on my next crafting splurge!
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November 2023 by Sophie T.
Arts & crafts galore, picture framing wonderland, and all the holiday decor you can think of. I just stopped by to see if they might have some cute Christmas-themed signs or trinkets for my new apartment and was blown away by the amount of stuff they had. Not to mention, the shelves were fully stocked for the most part! It felt like all the Christmas stuff was all on sale?? I mean everywhere I looked it was either 40% off, 50% off, or buy 1 get 1 50% off. Trouble for me that's for sure. This was a fabulous surprise. I went in looking for the possibility of some cute Christmas stuff, and left with and entire carriage full of stuff: a 7 foot fake tree, white lights and colored lights for my tree and to put up outside, garland for my fireplace that looked real and not tacky, a star topper, fake greenery to put in a vase, and more. The fake trees on display really take the cake here. They are all out on display the second you walk in, so you can get an idea to scale of what they look like with their lights on as well as the size and height of all them. They were on crazy sale and even without the sale it seemed like reasonable prices to me! I come here often throughout the year but this is the place to go if you're need something for the holidays!
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September 2023 by Jenny “Neni” Guerrero
Excellent customer service and the prices are very reasonable
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August 2023 by Aline Martinian
I love this store and the coupons I get for shopping for art supplies. I just wish the prices were a bit cheaper than they are now
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July 2023 by Juliet Barr
This Michael’s store was huge, and had so much to offer. Unfortunately the layout was not great and it was hard to find anything. The store was spotless and the inventory is vast, but having merchandise on two levels made it difficult to find the products I needed. And, like most of the Michael’s I’ve shopped in recently- the store was under- staffed so I had to go to the front register to continually ask for assistance in finding things. Better signage, a big store map by the door, and workers in the store ready to help would make a big difference.
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June 2023 by Jackson Wood
Dearest Michael’s,I’ve been frequenting your establishment for many many years. Spending my hard earned money regardless of whatever skyrocketing prices you may attach to your beloved items. In particular I love to buy your tiny figurines so that I can use superglue to attach them to other tiny figurines. Today I entered your store in Natick. Ready to truly let the store transport me into a land of spending and art. Though, this afternoon I came to a cruel and unfortunate discovery. This location had no tiny figurines for me to fix to other tiny figurines. My joy was usurped from me in one fell swoop. How foul, how devastating, how ruthless. I cannot forget but I hope I may forgive if this issue is promptly and effectively solved.Yours Truly,Devoted long time customer and artistic genius.
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June 2023 by sonya schwarz
Always a great trip especially when the top tier canvasses are on sale!
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May 2023 by Nicole Ashmankas
very limited inventory overall. It has your basics but not much beyond that. Very nice staff, clean store. Would be good for basic craft for if you need a staple item but not great for any sort of bigger or specialty project.
