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January 2024 by Peter Sessa
Piece by Piece Moving & Storage were a class act from start to finish. The customer service is over the top, with early checkins, prompt texts with arrival times, and with a crew that has a ‘can do’ attitude. They were able to breakdown and build cribs, beds, book shelves with ease - and really cared about our experience throughout the move. This is the 3rd time we have used them and there is no chance we will go anywhere else! PBP professionalism will be a dinner table conversation for weeks to come!
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January 2024 by E M
Horrible. This company is dangerous. Beware. They bought a company I did business with and then, WITHOUT MY KNOWLEDGE OR AUTHORITY, moved my property that was in storage 100 miles and more than tripled the monthly storage fee. When I went to collect my property, i learned that instead of it being in Randolph, it was in the Berkshires! It cost $800 to have them bring it to Boston! The breakage was unbelievable! Stay away from these people. THEY ARE THIEVES. THEY ARE DISREPUTABLE. THEY ARE NOT MOVERS. The boxes were all over the truck on the floor, all open, strewn everywhere, split open. Run as fast as you can. Stay away. This is a dangerous, bad group. Can’t believe that a moving company in Wellesley sold out to a fly-by-night company like this! Logan Moving and Storage was the original company - if they still operate by that name, stay away from them too!
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December 2023 by Jonathan Cavanagh
Professional every step of the way. We used Piece by Piece for a two-part move, and they handled every aspect of both endeavors exceptionally well. Highly recommend them.
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November 2023 by Stephanie Lyon
Andre is passionate about giving exceptional customer service! My husband has a real estate office and Andre's customers have always been extremely pleased with Andre and Piece by Piece Moving and Storage. I highly recommend!
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October 2023 by Nancy Errico
Had a great experience from start to finish. The movers helped us especially packing TVs and large art work. Very personable, professional and communicative!
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September 2023 by Steven Watson
I’ve used Piece By Piece for my last two moves and they have been prompt, courteous and careful on both occasions. I have no complaints and would use them again
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August 2023 by Michelle Grady
I’ve used PBP three times for various apartment moves in Boston. They’re responsive, and their crews are professional. Just be careful because they have a four hour minimum no exceptions. I just had a move that went very fast, (one and a half hours) few big items too heavy to carry. I was charged for 4 hours
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August 2023 by Michael Berard
Excellent experience from start to finish. Our belongings were handled with great care and the Piece by Piece team listened to how we wanted our move to go. Highly recommend to anyone and would use again 100%!
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August 2023 by Susan A.
I used them for two moves. they're fine with small moves like 1-2 bedrooms, but they can't handle larger moves. They didn't have a strategy and dumped all of our things into the house without a clear process which made it very difficult to unpack. The move also should've taken 2 days, but they squeezed it into one and ended up taking 12 hours at which point the workers were exhausted. The owner didn't care and took tens of thousands for payment, but never even followed up. I'd never use them again.
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July 2023 by Michael P.
Extraordinary service. Moved my mother from Boston down to the Cape recently, and PbP made this easy and seamless along with the crane company. Justin and the management team were responsive and communicative the entire way. The moving team themselves were out of this world.... stunningly fast and professional. Use this team any chance you get.
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July 2023 by Michael C.
I strongly advise against using this company's services!Expenditure Summary- Storage Fees: +$9,500 from August 2020 to June 2023- Move Out: +$1,900 in August 2020- Move In: +$2,000 in July 2023- Total: ~$13,500Automatic Storage Price Increase- During the pandemic, the monthly storage fees increased by $57.Expensive Moving Costs- My in-laws moved out of State, so we hired movers to handle all 100% of the packing and boxing during the move out. Surprisingly, the costs for both move out and move in were similar despite the move-in requiring less effort. Overall, the rates charged were excessively high.Damages from Packing and Storage- Throughout the 3 year period, many damages occurred to our belongings. Expensive shoes were poorly packed and damaged, inexpensive clothing was stained and had to be discarded, and designer branded clothing was also unsalvageable.Insurance Coverage- As per the attached email conversation, Marcelle Racine explained that the insurance coverage we had was based on weight. Consequently, valuable items such as Hermes and other branded clothing, were only covered for a total settlement of $18. The moving company also suggested filing a claim with our homeowners insurance... The moving company will not take responsibility for their mistakes. Instead, they conveniently redirect the issue to insurance coverage, reminding our limitations.A to Z Full Service- Despite having the moving company to do ALL 100% of the packing, boxing, loading, unloading and storing at their storage facility for 3 years, the mistake from the movers and handlers is conveniently disregarded. This lack of accountability enables workers to continue providing subpar service under the protection of their liability coverage. We thought we could trust their A to Z full service, but it turns out you still need more insurance coverage. How does an average consumer understand the nuance of insurance in these situations and expect to trust the professionals to provide A to Z service? The service is less than satisfactory.Compensation- After spending over $13,000 for their services, I am disappointed by the lack of any real compensation. I'd like to clarify that I am not entitled to better treatment. But rather, it saddens me that the company is unable to offer a real reparation despite having profited significantly from our business. "As a gesture of goodwill and customer service, I would be pleased to refund the full $60 to the card on file." Although they researched the cost and offered $60 for dry cleaning services, it felt like they were taking the easy way out. The clothing can not be restored anymore, yet, I'm supposed to accept the claims manager's estimated $60 dry cleaning reimbursement. I am disappointed by the company's handling of the situation. I hope that they will reflect on the lack of real compensation provided and take appropriate measures to rectify this matter, demonstrating a true commitment to customer satisfaction.
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July 2023 by kylie ambrose
My movers cancelled on me at 6am when they were supposed to arrive at 8am. I called Piece by Piece movers when I was panicking to try and quickly book new movers to replace my movers who cancelled. Tim was a true blessing. He was so easy to work with and had movers at my apartment by 11am that day. Wagner and Clevens were extremely fast, responsible, professional and overall awesome to work with. Definitely will use again.
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July 2023 by Jess Fnk
Highly recommend requesting Kris, Vilius, and Rokas. They were quick, thorough, and considerate. They handled our belongings well and efficiently. Would recommend to anyone looking for high quality movers.
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June 2023 by Lisamarie S.
Just a great experience with Piece by Piece. From the initial estimate with Craig and a walkthrough of my parents home to the final box being packed on the truck during the move, I can't say enough about the team that worked with us. This was a big step for my parents and PBP made everything about the move seamless and professional. So much so, we're having them back to move my parents into their new home in a month! Thank you for all the work you did to make our family feel respected and valued!
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June 2023 by Sarah
Kris and his crew were professional, polite, and fast. They navigated a narrow windy staircase with ease, and were prepared with blankets/tape for wrapping furniture and brought tools to disassemble/reassemble my dining room table. Kris answered any questions I had during the move and was understanding when I got stressed about a large item. Scheduling and payment was simple. The Piece by Piece crew made it a smooth day and I would definitely use their services again!
