-
October 2023 by Michael Bradbury
I've been coming here for years, and while the merchandise is good, the people who work here are useless. The whole point of a brick and mortar pet store is that it's a place to bring your dog, and I am more than willing to pay a premium for that experience. Today. I walked in with my Lhasa Apso puppy, and we were virtually ignored by the two young ladies working in the store. No treats... no interest in the pup. I could have walked in with a brick on a leash. We struggled to find a harness that fit the pup, and we received absolutely no input from them whatsoever. It should be a place the pet wants to visit. Reluctantly, I did make a purchase, but it was essentially self-service. Today, we were totally ignored, and if that's the case, I'll take my business to Boston Barkery, where I've found the employees much more welcoming.
-
October 2023 by Mike B.
I've been coming here for years, and while the merchandise is good, the people who work here are useless. The whole point of a brick and mortar pet store is that it's a place to bring your dog, and I am more than willing to pay a premium for that experience. Today. I walked in with my Lhasa Apso puppy, and we were virtually ignored by the two young ladies working in the store. No treats... no interest in the pup. I could have walked in with a brick on a leash. We struggled to find a harness that fit the pup, and we received absolutely no input from them whatsoever. It should be a place the pet wants to visit. Reluctantly, I did make a purchase, but it was essentially self-service. Today, we were totally ignored, and if that's the case, I'll take my business to Boston Barkery, where I've found the employees much more welcoming.
-
March 2023 by Jackie Levine
I have been a customer of Polkadog for years. We exclusively buy all treats and dog food here. The quality of their products is fantastic. I especially like the treats they make themselves (at their kitchen on the Boston Fish Pier). I either visit their Chestnut Hill location or buy online. When I order online they shop quickly!Highly recommend Polkadog — the ONLY place I will shop for our beloved dog ❤️
-
March 2023 by Diana Karthas
Excellent customer service! The employees are very knowledgeable and helpful. They cary great healthy products for dogs and cats
-
October 2022 by Meredith Babine
Great chews/bone selection for heavy chewers. Pricey but quality of products. Duck Kebabs(pictured) + Duck Twists (large or small) are loved by every dog.They have a pretty good rewards program so worth enrolling in.
-
October 2022 by Amber D.
This was usually my go to spot to grab food and treats for my dog, but I will be rethinking that after my past experience. While checking out Saturday afternoon, I was having a conversation with the two young employees at the register when a older lady bursts in midsentence, pushes past me and starts complaining about whatever. Instead of employees finishing my transaction since I was MY turn, they ignore me and both start tending to the rude/entitled Karen. After a minute I realize I'm not being served anymore so I walk out. As a women of color it felt like a slap in the face and your employees need to do better going forward.
-
June 2022 by karen strycharz
This “truly” is our very favorite “pet store!” We live in western Massachusetts, coming to Boston so I can get treatments at the extraordinary Dana Farber Institute & found this amazing store, completely by accident, while eating at the nearby “LEGAL SEAFOODS “( yummy!), I fortunately spotted this store. The name of this store( love it!!!) instantly intrigued me so I stopped by& instantly loved it. While staying at the nearby “HOMEWOOD SUITES” (fantastic hotel!)while undergoing operation at “Brigham Women’s Faulkner” ( best care ever & can’t say enough good things about care I received at both “Dana Farber Institute,Brigham Women’s Faulkner” & nearby “HOMEWOOD SUITES” Brookline-Chestnut Hill, is first time we spotted Polka Dot Dog.As already noted I was in “tough shape”, walked in & decided on huge bag of Oregin Dog food( my dogs “LORENZO & GRACIE” love it & so good fir them. The store clerk could not have been more helpful, directing me immediately to this brand plus pointing out snacks for my dogs that they might like! I ended up buying two stuffed lobsters & one crab for my dogs & two neighbors plus a whale, home baked sweet potato fries which my two dogs go crazy for, duck snacks for neighbor’s dogs & my own, plus all kinds of goodies for my dogs! I was not planning on buying anything when I went in but bought so much that I couldn’t carry at once but the store employee was phenomenal, offering to carry it to our car, parked close to Legsl Seafoods! On top of it, it was poured nx but this young woman said “No big deal” & said she was happy to carry the huge bag of Origen to my car plus so much else. Another clerk watched the store. Each time since I have gone into this store & without fail, I am greeted the moment I walk into this store! No matter if it is a young man or two different young ladies, without fail, I get the same extraordinary, caring help. Each time they offer to carry my dog food out to the car & instruct me on what would be the best items for my Shorky & BICHON Frisée! Every single person working here, without fail has been totally knowledgeable in what the store Carrie’s, what my dogs might like & where it is located in the store. Not once have I encountered an apathetic attitude, tried to duck helping me or a cursory attitude which I have encountered in unnamed pet stores in my area, “IF” you can even find anyone to help you! Polka dot Dogs shop without fail, never fails to charm me & keep me as a loyal customer, regardless of the distance from where I live for happily, I can order online! Their huge selection of dog food & dog treats is amazing plus they are attractively displayed at their Brookline shop on the wall, in baskets & great huge glass apothecary jars, lining the counter but as before mentioned their superb customer service is completely unmatched!!! I need to mention again that due to my operations & bad health, I wasn’t initially able to carry everything to car, but the employees suggested ( offered) immediately they would carry this to the car, even in the pouring rain! I told them I would have my husband move my car up to the door but they said “No, I will carry this to the car for you!” I was shocked at their customer service! Since then( I treat myself after treatments at Dana Farber to lunch or dinner at Legal Seafoods) we always, “ALWAYS” stop at “Polka Dot”dogs! They carry cat items too! Each time I return ( over two & a half yrs now!) I receive the same amazing caring help from this store’s employee! Even without treatments, we make a special trip to this store!! If you have any “fur babies” this is the shop you need to frequent! I guarantee all your questions will be answered & you will get the best customer care ever, plus the plethora of dog & cat offerings( natural & good for your pets) is phenomenal! I so love Polks Dot dogs! “Peace, Love & POLKA DOT!!!!”♥️
-
June 2022 by T F.
Usually a decent store with good customer service. However, around 5PM today (June 17) the store employee at the store appeared appeared to have a bad case of the Fridays. Extremely rude service to multiple customers, closed the store and stormed out telling customers to "figure it out". If you are the owner of this store time to check in and make some adjustments pronto.
-
May 2022 by Candace Ryan
When I walked in, myself and my pug were immediately greeted by Annabelle! She was so nice and friendly! She offered to give my pug some snacks, onto which I told her he was kind of picky, but she knew just the thing to give him! I was shocked! They have a delectable assortment of dog treats in jars and I could tell she was really passionate about the animals that come into the shop. I will definitely be shopping here again. Annabelle rocks!!
-
May 2022 by Charlotte Pierce
The people love dogs and the dogs love people in this place! Nice display, helpful staff.
-
April 2022 by skippy n
They have everything! It's amazing! Super friendly, helpful, knowledgeable staff as well.
-
April 2022 by Nina
Great selection of unique and fun products! I love this place!
-
March 2022 by SelfEsteemArchitect
Some chicken treats are from CHINA. You can't see this information because they put in fancy jars.There standards are not the same for food as it is in the states and ma y treats from China have been the source of severe sickness and even death.Shame on you Polkadog!! You charge enough-your treats should be from the USA.
-
March 2022 by J Every
I'd give 5 stars except the pricing is crazy high. But their products are amazing.
-
January 2022 by Ms C
After dinner at Neptunes, we decided to check out the dog bakery. As we sat at our table during dinner. We noticed that every and I mean every dog (7) that walked in the parameter was drawn to the dog bakery. The storekeeper said, dogs from a mile away are drawn to the store.The store was so fun. My niece and I both grabbed a variety of treats for our dog. 5 locations throughout Massachusetts.Great great spot for dog lovers…