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September 2025 by Kaan Elmas
Expect the lady to be very rude.
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September 2025 by Dee Alleln
I recently had my bathroom renovated—an intimidating project for me—but lucked out when I walked into Splash and began working with Dianne Matta. I didn’t know where to begin or what to keep in mind, making me a bewildered and anxious client. But Dianne guided me through each step while asking many questions to zero in on my design preferences and costs. She is a puzzle master, coordinating and putting all the pieces together so the end result is functional and beautiful. Dianne is knowledgeable and professional and you can’t go wrong having her on your team.
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August 2025 by Yvan Rojas
Spectacular showroom with endless selections. The team is very knowledgeable, patient, and flexible.
From simple replacements to mega mansion new construction, Splash/Portland Group has you covered.
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September 2024 by Laura Glynn
Horrific service. So called receptionist couldn’t be bothered to stop looking at her phone long enough to do her job. Then I was told someone would eventually call me after I had already been there 20 minutes. Instead I left. I thought I might get half decent service if I went there in person. Not a chance
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August 2024 by Mike Tucci
Just wanted to pass along a wonderful experience dealing with our Dianne, our sales consultant, this past tax free weekend. She stayed late working with us to answer questions , show all available options and complete our purchase to take advantage of the sales tax savings. Excellent showroom as well.. highly recommend.
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August 2024 by Kevin Gonyer
Whoever answers the phone is unprofessional. Asking questions about transportation of their product and got condescending attitude and hung up on me when they felt the conversation was over. Very rude to the public.
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November 2023 by ALI Studio
We have been working with Jerry for our projects and he is wonderful to work with! We couldn't be more thankful for all the help, and he is so knowledgeable- we have learned so much from him! Highly recommend Splash.
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November 2023 by Catarine Viana
We have been working with Jerry for our projects and he is wonderful to work with! We couldn't be more thankful for all the help, and he is so knowledgeable- we have learned so much from him! Highly recommend Splash.
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February 2023 by Betsy F.
Shocking gals at front reception desk were uselessAsked one, "Where can I find towel bars?" Response, "In the showroom." Sadly, I found none.Returned to front reception desk to ask about how to figure the depth of kitchen sink. Response, "Whatever you like." Absolutely no help was offered. Little customer service. I get more help at Home Depot, Ace and Lowe's . I won't go back!
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November 2022 by Rosemarie P.
I was not contacted to say some of my items had arrived. I sent two email messages, none were responded to.I called the store myself to see what had arrived. I never received notification that part of the order was delayed until February. I was told when i went into the store in person.They explained that their policy is not to call customers until the entire order arrives!Rosemarie Perreco
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September 2022 by Tanya Perry
Near been there
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September 2022 by Jim Levinger
After visiting all of the kitchen and bath suppliers in the area we found the best selection for high end fixtures at splash. We also got excellent service and support. Barbara who was our sales person was extremely knowledgeable and helpful. She also gave us terrific design advice that we really appreciated. Splash had by far the nicest showroom but for the items we purchased, their prices were actually better than the other firms we visited
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June 2022 by C V.
AVOID THIS PLACE I bought a bathroom sink, vanity and faucet. Unfortunately, Splash staff did know that the faucet they suggested was no longer made. I found out in looking at accessories. So, back to Splash I had a designer help me select a new faucet. Fast forward, the plumber are here. The faucet won't work with the sink. The bottom lip of the faucet hangs over the ledge of the sink. I called Splash to express mu frustration. All went well at first until a manager from Splash called. He didn't believe me. I handed the phone to the plumber. He didn't believe the plumber. He kept telling me that he was trying to help me. My opinion - he didn't want a mere $388 return. Amazing awful consumer service. So, I am returning the faucet this afternoon and ordering ~ $5K of cabinets - elsewhere. Completely ridiculous!
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February 2022 by Lindsey D.
Beautiful showroom, terrible customer service. Communication is horrible, with half-written emails and super delayed response time. Recommend going there to get ideas but purchase elsewhere.
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December 2021 by Gregory K.
Our contractor referred us to Splash as he buys most of his client's products there. We went in to look at products, pick out some things, and get pricing. Upon entering, we got the DIRTIEST looks from the front desk staff. Not to mention they weren't wearing masks (even though Newton has a mask mandate) and then one put on a mask as we walked up and seemed SO bothered that she had to do that. They seemed bothered we were breathing their air. After getting one of their attention, she called for a sales associate to help us. The sales associate was nice, but useless. We wanted to know tubs that would fit our specific dimensions and she just wandered around the store with a yard stick measuring tubs and saying "oh no this is too small or big". I could have done that. She also seemed bothered to have to walk around with us. Eventually we said thank you and just looked around ourselves. What I needed was for her to tell me exactly what tubs they sell that fit our criteria - I didn't care if they had a show model or not, I just needed the information on what brands and models would work. Also, we mentioned to the sales associate that we were doing a full bathroom remodel and she didn't even offer to show us fixtures, vanities, toilets, etc. Talk about lazy sales people. While looking at shower fixtures, one of the sales associates kept walking past and giving dirty looks at us as if we were offending her for even being in the store. WORST customer service ever. Needless to say we will be instructing our contractor to buy product at a different store. Avoid this store unless you know exactly what you want and just go in to order it because the customer service is LACKING.
