November 2018 by Fran E.
I have been a customer of Village Bank for over 40 years. I have had multiple accounts with them including multiple Mortgages that we never paid late and paid off . The last mortgage Village Bank held for us was paid off this past July. Up to now I would recommend them as the best bank around till the past couple of days. As of right at this moment as I write this review I would not recommend them to my worst enemy. My husband and I grew up in Newton, lived in Newton, and were treated as valued customers. My husband works for the City of Newton and we have remained loyal customers to them. Village Bank was and is the only Bank we recommend to our family and friends till now unless they redeem themselves fast. Their reasoning and treatment is in acceptable. I began an on line application for a home equity loan and the information, treatment and contact with their loan department since I started the application has left me dumbfounded and scratching my head. It all started with Joan who called me with regards to my on line application who relayed the very disturbing information that they will not consider processing my loan. She sought permission and approval to process my simple loan from the vise president and I believe it was Denise who ultimately decided against processing my loan request. The reason why is outrageous. I was legitimately outraged, mad, upset and discriminated against. What I learned from her was horrifying. Village Bank has held loans from us in the past and it didn't make sense to us why they wouldn't even consider our application. I asked Joan to have Denise, another VP or President to call me to explain their reasoning of not processing my loan further and to attempt to get them to reconsider. I called today and I left a message with Denise who I was told was in a meeting and that she would call me by the end of the Day and that didn't happen. All I wanted was to be treated like a valued customer as their message says while you wait on hold. At 2pm today I called back after not hearing from Denise and spoke to a great guy Ed today who will hopefully get me in contact with Joe to resolve the awful treatment I have received thus far. Denise had left for the day! So not only was I not treated like a valued customer I was also not worthy of a call back. Time will tell if Village Bank will stand by their so called valued words and customers. Let's see if redeem themselves. Sincerely from a once valued customer!
